PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Square and First Data as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Square
First Data

Square and First Data Overview

Total reviews
661
340
Company responses
0
0
Issues resolved
3
1

Square was first mentioned on PissedConsumer on Jan 16, 2012 and since then this brand received 661 reviews. It is 321 reviews more than First Data received since Mar 6, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Square customer support team and First Data customer service.

Square and First Data Consumer Ratings

Rank
308 out of 2343 in Financial Services category
378 out of 2343 in Financial Services category
Customer service
267 in category
277 in category
Reliability
196 in category
181 in category
Website
246 in category
303 in category

According to consumer ratings and reviews, Square ranks 70 points higher in the Financial Services category than First Data. People gave Square 1.1 stars for Customer service criterion in Financial Services category and it is 395 points higher than the worst rated brand in this category. At the same time, First Data was rated 1.1 stars for Customer service criterion in this category and it is 385 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that First Data has a higher rating than Square. Regarding Website criterion, consumers gave Square 1.6 stars and it is 63% greater than other in category. First Data however was rated 1.3 stars and it is 54% greater than other in category.

Square and First Data Rating Details

Customer service
1.1 (329 reviews)
1.1 (80 reviews)
Reviewer's quote

...Customer service is a joke, they do not care..

Jenny H

We have had issues right away with customer service. Figured it was just us not understanding and being to demanding. We now have a charge on our account for physical equipment which we never asked for and from day one explained that we didnt need...

PissedConsumer1443987
Reliability
1.2 (316 reviews)
1.3 (66 reviews)
Reviewer's quote

...Poor customer service, reliability, communication and policies..

Jennifer M

I have been banking with BBVA for over 30 years and I requested a merchant account. After several weeks of struggling to get an account established with First Data (their third party provider) we sent two charges totally $30,000. After a week of trying to get our money funded to our account at...

Pat V
Website
1.6 (309 reviews)
1.3 (59 reviews)
Reviewer's quote

...the madness, and your website is trash because it is app only..

Lawrence O

Once you sign up for the TransArmor service there is no way for a small business with a transactional website to be PCI Compliant so you get charged roughly $35 per month for failing your PCI compliance check on your website and then they also charge $19. 95 per month for the TransArmor service....

PissedConsumer768977

Square and First Data Pros and Cons

Pros
  • Convenience
  • Are thieves
  • Using it when i could
  • I been robbed for years
  • It worked
  • Customer support system while under warranty
Cons
  • Poor customer service
  • No customer service response
  • Provided no live support to clear up issue
  • Customer service
  • Uncommunicative staff
  • Lack of transparency

Square and First Data Most Positive Reviews

Top rated reviews
5

I am sorry bother people by keeping the below post,I did get the money from cash app. I have to admit it's my mistake...

3.6

I signed a contract to be charged only $50 month for credit card online sales only. Then they send me a credit card...

Square and First Data Most Critical Reviews

Lowest rated reviews
1

Square has got to be the biggest joke in the industry. We signed up for square when they first hit the market and had...

1

I have a small business in photography and I have a credit card machine already which I return to leasecomm with no...

Square and First Data Latest Reviews

Recent published reviews

I can't reach anyone and they are holding 3k plus of my money. There programs to update what they need aren't working...

Read all 661 reviews
1

I have been banking with BBVA for over 30 years and I requested a merchant account. After several weeks of struggling...

Read all 340 reviews

Square and First Data Products and Services

Most reviewed product and services
  • Square Account (204 reviews)
  • Square Credit Card Payment Processing Service (62 reviews)
  • Square Cash App Mobile Application (50 reviews)
  • First Data Account (96 reviews)
  • First Data Leasing (39 reviews)
  • First Data Money Network Mobile Application (18 reviews)