PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First American Home Warranty and The Home Service Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First American Home Warranty
The Home Service Club

First American Home Warranty and The Home Service Club Overview

Total reviews
714
12
Company responses
0
0
Issues resolved
3
1

First American Home Warranty and The Home Service Club Consumer Ratings

Rank
159 out of 921 in Household Services category
56 out of 921 in Household Services category
Customer service
118 in category
44 in category
Reliability
109 in category
43 in category
Warranty
89 in category
40 in category
Diversity of Products or Services
126 in category
52 in category

First American Home Warranty and The Home Service Club Rating Details

Customer service
1.1 (335 reviews)
2.8 (9 reviews)
Reviewer's quote

Worst ever customer service, and NO service at all. Maybe you should train you employee's and hire your own people instead of contracting out to save a few dollars, since you charge at least $200 more a year then other companies, which don't charge a service fee for walking in the door. I would...

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...My ac is acting up the lady in customer service says we don't do urgent request this request is almost 2 weeks old and I have severe asthma. She told me to call my home insurance if that is the case really. In contract, it says 24 to 48 hours and her excuse is COVID-19...

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Reliability
1.1 (308 reviews)
2.8 (9 reviews)
Reviewer's quote

FIRST AMERICAN HOME WARRANTY: DATE OF SERVICE 6/23/20, TODAYS DATE 8/03/20 , Microwave: Built In, Washer, Refrigerator: FreestandingFIRST AMERICAN HOME WARRANTY SENT a company repairman, from a company I will refuse to use in the future. I would NEVER recommend this repair company to anyone....

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I have been trying for over two weeks to get a Garbage Disposal Repaired or Replaced to no avail. I have phoned in multiple requests, emailed the request and put the request in online, all to no response.The only thing they have done is to send a form to complete that is not user friendly, it would...

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Warranty
1.2 (286 reviews)
2.6 (10 reviews)
Reviewer's quote

...It is now day 10 (June 4th, 2020) and still no approval from First American Home Warranty. I am without TV, Stereo, lights, etc. I have a tripping hazard with multiple extension cords strung all over the place...

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I have a refrigerator that needs repair. The Home Service Club gave me the name/number of a repair shop in my area. I have heard from no one in 5 days. For a Refrigerator!I finally called the repair shop and they no longer give service. They told this to the Home Service Club.But the Club never...

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Diversity of Products or Services
1.4 (280 reviews)
3 (8 reviews)
Reviewer's quote

...I do not know about anyone else, but I typically do not pay for services to not be rendered to me. Word of advice, do NOT pay that service fee before being serviced! Full email string below. Good Afternoon, We have received your email showing your report from your outside technician...

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13 days ago my a/c went out, I called for a service call and a contractor diagnosed the problem and sent in the info to HSC. I have been just getting the run around by this company. I have asked 5 times for a supervisor to call me and have not received 1 call. Everytime I call I am on hold for at...

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First American Home Warranty and The Home Service Club Pros and Cons

Pros
  • Will never use again
  • Will never use
  • First couple of years
  • Wide coverage plans
  • Respectful tech
  • Prompt tech
Cons
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern
  • Response time
  • Contractors list is limited on some areas
  • Rude tech

First American Home Warranty and The Home Service Club Most Positive Reviews

Top rated reviews
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

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5

Very pleased with Home Service Club ! They respond quickly to your situation when needed. Annual tune-up to my HVAC...

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3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

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5

I've been using Home Service Club for service and maintenance of our air conditioning and heating system for at least...

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First American Home Warranty and The Home Service Club Most Critical Reviews

Lowest rated reviews
1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

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1

13 days ago my a/c went out, I called for a service call and a contractor diagnosed the problem and sent in the info to...

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1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

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1

I have had 5 different things go wrong in the last 2 months and none were resolved. My ac is acting up the lady in...

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First American Home Warranty and The Home Service Club Latest Reviews

Recent published reviews
1.3

FIRST AMERICAN HOME WARRANTY: DATE OF SERVICE 6/23/20, TODAYS DATE 8/03/20 , Microwave: Built In, Washer, Refrigerator:...

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1

I have a refrigerator that needs repair. The Home Service Club gave me the name/number of a repair shop in my area. I ha...

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1.8

As a three-year customer, I must start by saying my overall experience as simply been nothing short of Mediocre! The det...

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1

I have been trying for over two weeks to get a Garbage Disposal Repaired or Replaced to no avail. I have phoned in multi...

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First American Home Warranty and The Home Service Club Products and Services

Most reviewed product and services
  • First American Home Warranty Warranty (210 reviews)
  • First American Home Warranty Claim (105 reviews)
  • First American Home Warranty Customer Care (45 reviews)
  • The Home Service Club Claim (7 reviews)