PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First American Home Warranty and Select Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First American Home Warranty
Select Home Warranty

First American Home Warranty and Select Home Warranty Overview

Total reviews
714
356
Company responses
0
322
Issues resolved
3
1

First American Home Warranty and Select Home Warranty Consumer Ratings

Rank
157 out of 920 in Household Services category
60 out of 920 in Household Services category
Customer service
116 in category
95 in category
Reliability
108 in category
110 in category
Warranty
86 in category
94 in category
Diversity of Products or Services
123 in category
127 in category

First American Home Warranty and Select Home Warranty Rating Details

Customer service
1.1 (335 reviews)
1.4 (230 reviews)
Reviewer's quote

Worst ever customer service, and NO service at all. Maybe you should train you employee's and hire your own people instead of contracting out to save a few dollars, since you charge at least $200 more a year then other companies, which don't charge a service fee for walking in the door. I would...

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...Called customer service on July 1st they said to send pictures of serial number, unit, and past service. I resent pictures. July 6th customer service said it would be 1 day...

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Reliability
1.1 (308 reviews)
1.1 (88 reviews)
Reviewer's quote

FIRST AMERICAN HOME WARRANTY: DATE OF SERVICE 6/23/20, TODAYS DATE 8/03/20 , Microwave: Built In, Washer, Refrigerator: FreestandingFIRST AMERICAN HOME WARRANTY SENT a company repairman, from a company I will refuse to use in the future. I would NEVER recommend this repair company to anyone....

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No items

Warranty
1.2 (286 reviews)
1.1 (78 reviews)
Reviewer's quote

...It is now day 10 (June 4th, 2020) and still no approval from First American Home Warranty. I am without TV, Stereo, lights, etc. I have a tripping hazard with multiple extension cords strung all over the place...

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No items

Diversity of Products or Services
1.4 (280 reviews)
1.3 (85 reviews)
Reviewer's quote

...I do not know about anyone else, but I typically do not pay for services to not be rendered to me. Word of advice, do NOT pay that service fee before being serviced! Full email string below. Good Afternoon, We have received your email showing your report from your outside technician...

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No items

First American Home Warranty and Select Home Warranty Pros and Cons

Pros
  • Will never use again
  • Will never use
  • First couple of years
  • That i never have to deal with them again
  • I thought i liked the price
  • I thought price and coverage sounded great
Cons
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern
  • Horrible customer service
  • Deceptive practices
  • Fraudulent company

First American Home Warranty and Select Home Warranty Most Positive Reviews

Top rated reviews
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

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5

Do not waste your time on purchasing a home warranty as the most important things that break down are not covered by...

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3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

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5

I never imagined that Select will cost so much for my repairs. I read their Terms and it was fine as long as you know...

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First American Home Warranty and Select Home Warranty Most Critical Reviews

Lowest rated reviews
1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

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1

I spent a long time on the phone and online going through a new home warranty plan to make sure everything in my home...

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1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

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1

I bought an warranty policy with Select Home Warranty because the house I purchased has many high end appliances as well...

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First American Home Warranty and Select Home Warranty Latest Reviews

Recent published reviews
1.3

FIRST AMERICAN HOME WARRANTY: DATE OF SERVICE 6/23/20, TODAYS DATE 8/03/20 , Microwave: Built In, Washer, Refrigerator:...

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1

I called C/S to report my pool motor broke, I was told I could call my own pool service, so I did. I got it fixed and...

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1.8

As a three-year customer, I must start by saying my overall experience as simply been nothing short of Mediocre! The det...

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1

I was told I could use my own service company when I purchased this policy. When my A/C broke I was told to call the...

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First American Home Warranty and Select Home Warranty Products and Services

Most reviewed product and services
  • First American Home Warranty Warranty (210 reviews)
  • First American Home Warranty Claim (105 reviews)
  • First American Home Warranty Customer Care (45 reviews)
  • Select Home Warranty Warranty (64 reviews)
  • Select Home Warranty Homeowners Policy Claim (50 reviews)
  • Select Home Warranty Claim (47 reviews)