PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Landmark Home Warranty and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Landmark Home Warranty
First American Home Warranty

Landmark Home Warranty and First American Home Warranty Overview

Total reviews
46
686
Company responses
3
0
Issues resolved
0
2

First American Home Warranty was first mentioned on PissedConsumer on Feb 27, 2008 and since then this brand received 686 reviews. It is 640 reviews more than Landmark Home Warranty received since Apr 12, 2012.

Landmark Home Warranty and First American Home Warranty Consumer Ratings

Rank
114 out of 1502 in Household Services category
187 out of 1502 in Household Services category
Service Scheduling
64 in category
97 in category
Staff
119 in category
132 in category
Turnaround Time
79 in category
91 in category

According to consumer ratings and reviews, Landmark Home Warranty ranks 73 points higher in the Household Services category than First American Home Warranty. People gave Landmark Home Warranty 1.8 stars for Service Scheduling criterion in Household Services category and it is 112 points higher than the worst rated brand in this category. At the same time, First American Home Warranty was rated 1.3 stars for Service Scheduling criterion in this category and it is 79 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Landmark Home Warranty has a higher rating than First American Home Warranty. Regarding Turnaround Time criterion, consumers gave Landmark Home Warranty 1.4 stars and it is 55% greater than other in category. First American Home Warranty however was rated 1.2 stars and it is 51% worse than other in category.

Landmark Home Warranty and First American Home Warranty Rating Details

Service Scheduling
1.8 (26 reviews)
1.3 (253 reviews)
Reviewer's quote

Told Landmark if they can’t get me someone today then let me know! Of course they say they can and want the service fee paid upfront. Call the contractors and the next availability is 6 days away! Nope! Not what I asked for! Called Landmark back and they try other contractors and none available...

Jessica B

When I first started with them the service was good enough that I had them for over 5 years. Over time they got worse, the companies that they contracted with were slow to respond and they failed to follow up. If I didn’t call to find out what was the delay it took weeks to get anything resolved...

Eduard B
Staff
1.4 (26 reviews)
1.2 (284 reviews)
Reviewer's quote

If youre thinking of purchasing this coverage for your home, think again! All they do is rob you of all your money! I had a plumbing issue and they have sent out a plumber five times and still not even a diagnosis. I canceled the coverage but it was under the coverage when the plumber started...

Aletha

Poor customer service from the contractors they hire to their staff as well as their supervisors. Will be looking for another home warranty company!!!They don't even rate a one star!!! Will not and would not recommend this company to anybody! They don't care about their customers!!! On hold for 35...

PissedConsumer714852
Turnaround Time
1.4 (25 reviews)
1.2 (238 reviews)
Reviewer's quote

He didn’t do anything and spent in my house just 5 minutes but he had enough time to make a conclusion what is good for the company. Please, please, please Don’t waste time, money and nerves on this company!!!!! PS: : Tiffany, don’t write your answer and “silly” apologies under my review. I don’t...

Natalia T

...This last time they told me well the repairman didn’t send in a complete report and we can’t reach. Besides you have a Samsung that can’t be fixed!!! If I could give ZERO stars I would..

Lyn H

Landmark Home Warranty and First American Home Warranty Pros and Cons

Pros
  • Local customer service rep
  • Sales person was nice at first
  • Easy to get in touch with
  • Will never use again
  • Will never use
  • First couple of years
Cons
  • Always looking for a way out of paying a claim
  • Fail to honor warranty contract
  • Customer service
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern

Landmark Home Warranty and First American Home Warranty Most Positive Reviews

Top rated reviews
5

This is Jolie Mwajuma 1273n aster pl boise id 83704 i need service to my home please help the phone service is not...

5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

Landmark Home Warranty and First American Home Warranty Most Critical Reviews

Lowest rated reviews
1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

Landmark Home Warranty and First American Home Warranty Latest Reviews

Recent published reviews
1

If youre thinking of purchasing this coverage for your home, think again! All they do is rob you of all your money! I...

Read all 46 reviews
1

I can write a novel but in short they will appease you over the phone and tell you it's covered but find loopholes to...

Read all 686 reviews

Landmark Home Warranty and First American Home Warranty Products and Services

Most reviewed product and services
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)
  • First American Home Warranty Warranty (208 reviews)
  • First American Home Warranty Claim (102 reviews)
  • First American Home Warranty Customer Care (44 reviews)