PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Landmark Home Warranty and First American Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Landmark Home Warranty
First American Home Warranty

Landmark Home Warranty and First American Home Warranty Overview

Total reviews
52
706
Company responses
3
0
Issues resolved
0
3

Landmark Home Warranty and First American Home Warranty Consumer Ratings

Rank
140 out of 924 in Household Services category
156 out of 924 in Household Services category
Turnaround Time
78 in category
90 in category
Customer service
90 in category
116 in category
Warranty
87 in category
88 in category
Value for money
91 in category
90 in category

Landmark Home Warranty and First American Home Warranty Rating Details

Turnaround Time
1.4 (27 reviews)
1.2 (250 reviews)
Reviewer's quote

...All they do is waste peoples time and take your money! They are the biggest scammers on the planet!..

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...I had a hard time to billed me when the First American Home Warranty asked for receipts. He told FAHW that what happened was my fault, when I had just moved into the house! So now I'm out $1,925, included $400 for the so called contract..

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Customer service
1.4 (27 reviews)
1.1 (330 reviews)
Reviewer's quote

...Landmark sent me a renewal notice today, I called customer service to advise of my dissapointments this last year and they didn't want to discuss it. It is unfortunate I have to say stay clear of this warranty company..

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Worst ever customer service, and NO service at all. Maybe you should train you employee's and hire your own people instead of contracting out to save a few dollars, since you charge at least $200 more a year then other companies, which don't charge a service fee for walking in the door. I would...

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Warranty
1.2 (26 reviews)
1.2 (282 reviews)
Reviewer's quote

he worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they...

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...It is now day 10 (June 4th, 2020) and still no approval from First American Home Warranty. I am without TV, Stereo, lights, etc. I have a tripping hazard with multiple extension cords strung all over the place...

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Value for money
1.2 (26 reviews)
1.2 (234 reviews)
Reviewer's quote

...This company is a JOKE, a SCAM, Beware of this company collecting your money and looking the other way when you need them the most..

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...Free money for them whether they help you or not. That is dirty business, and frankly theft in my book. I do not know about anyone else, but I typically do not pay for services to not be rendered to me...

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Landmark Home Warranty and First American Home Warranty Pros and Cons

Pros
  • Sales person was nice at first
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
  • Will never use again
  • Will never use
  • First couple of years
Cons
  • Fail to honor warranty contract
  • Always looking for a way out of paying a claim
  • Customer service
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern

Landmark Home Warranty and First American Home Warranty Most Positive Reviews

Top rated reviews
4.5

So the motor that blows the hot air from our furnace to the rest of the house died. I called Landmark at 7 am—they dispa...

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5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

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No votes
3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

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Landmark Home Warranty and First American Home Warranty Most Critical Reviews

Lowest rated reviews
1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

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1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

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1

On May 31 I opened a ticket with Landmark as my fridge was 63 degrees. It is currently June 18. My fridge is still 63 de...

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1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

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Landmark Home Warranty and First American Home Warranty Latest Reviews

Recent published reviews
No votes

I wish to request a copy of my. Since I have been told Landmark does not pay for the inside of my air conditioner. And...

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1

I Paid for a home warranty, and got nothing. I called in for my air conditioner, it was not cooling I had it set at 78...

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No votes

They didnt repair plumbing issues that were covered by the warranty. I had an attorney send a demand letter and they...

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1.4

poor, sent first call to fix garage door
opener never showed, 2nd tried to repair a 34 year old opener that needed replac...

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Landmark Home Warranty and First American Home Warranty Products and Services

Most reviewed product and services
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)
  • First American Home Warranty Warranty (210 reviews)
  • First American Home Warranty Claim (104 reviews)
  • First American Home Warranty Customer Care (45 reviews)