PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First American Home Warranty and Landmark Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First American Home Warranty
Landmark Home Warranty

First American Home Warranty and Landmark Home Warranty Overview

Total reviews 847 63
Company responses 9 3
Issues resolved 5 0

First American Home Warranty and Landmark Home Warranty Consumer Ratings

Rank
135 out of 550 in Household Services category
104 out of 550 in Household Services category
Customer service
116 in category
84 in category
Reliability
103 in category
81 in category
Warranty
92 in category
85 in category
Product or Service Quality
117 in category
88 in category

First American Home Warranty and Landmark Home Warranty Rating Details

Customer service
1.1
(435 reviews)
1.4
(34 reviews)
Reviewer's quote

...They are more helpful than customer service. Either fire customer service reps, retrain, get more people, or fire the management. You really need to have another way to contact besides phone numbers...

Read full review

...Very cold and uncaring customer service. When I did not renew after a yearm they charged me a $60 cancellation fee without notice. since I didn't know the bill was there, they sent it to collections...

Read full review
Reliability
1.1
(405 reviews)
1.4
(32 reviews)
Reviewer's quote

I called about my water heater thats leaking. You assigned me to Shawn Frye plumbing. They advised me they cant even come to diagnose the problem until next week. I need someone sooner! Please.Frye said they would call you to re-assign me to someone else.Ive tried to speak to a PERSON about this,...

Read full review

I have spent early my entire day trying to schedule an A/C checkup. When I tried to leave a call back number, I was told the phone number was invalid. Well, its not! I am extremely frustrated to the point I am thinking about changing companies. This is unacceptable.

Read full review
Warranty
1.2
(378 reviews)
1.3
(32 reviews)
Reviewer's quote

American Home Warranty Contract101******** Service Request31177**** I have been waiting since June of this year to fix my A/C. The latest excuse is that my return ducting is mashed, and needs replaced and that cannot be done without replacing all of the whole ducting system due to asbestos at a...

Read full review

I have the warranty for my roof in case it starts leaking. It did. They hire a contractor that can't show up, can't return calls,can't work on the roof in the heat..

Read full review
Product or Service Quality
1.1
(368 reviews)
1.4
(30 reviews)
Reviewer's quote

The work was done, but the same problems continued after the work being done and because I did not call within 30 days, I had to pay another $85 for service. After I called, I had to wait another 2 weeks before the plumber came back. I cannot use the kitchen sink and my carpet in my hallway has...

Read full review

...I have been on hold for in excess of two hours listening to their message that "All representatives are busy providing "Quality Customer Care". I have also left a call back number which will be returned in the order in which it was received which now exceeds 12 hours of waiting..

Read full review

First American Home Warranty and Landmark Home Warranty Pros and Cons

Pros
  • Will never use again
  • Will never use
  • Previous service good
  • Sales person was nice at first
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
Cons
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern
  • Customer service
  • Always looking for a way out of paying a claim
  • Fraud

First American Home Warranty and Landmark Home Warranty Most Positive Reviews

Top rated reviews
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

Read full review
4.7

I have spent early my entire day trying to schedule an A/C checkup. When I tried to leave a call back number, I was...

Read full review
4.8

I dont know how I got to pissed off consumer. I was trying to call because I did not have my policy number as it was...

Read full review
4.5

So the motor that blows the hot air from our furnace to the rest of the house died. I called Landmark at 7 amโ€”they dispa...

Read full review

First American Home Warranty and Landmark Home Warranty Most Critical Reviews

Lowest rated reviews
1

Takes forever to get help on the phone, and even had to find and hire my own contractor to repair a wall A/C Unit. FAHW...

Read full review
1

If Landmark responded to their customers as quickly as they provide sugarcoated generic responses to customer...

Read full review
1

I contacted FAHW last Saturday with what I consider a life threatening issue concerning the wiring of my home, which is...

Read full review
1

RESEARCH BEFORE CONTRACTING WITH THIS HOME WARRANTY. SPECIALLY ARIZONA, TEXAS RESIDENTS AND ANY OTHER STATES WITH EXTREM...

Read full review

First American Home Warranty and Landmark Home Warranty Latest Reviews

Recent published reviews
2

I called about my water heater thats leaking. You assigned me to Shawn Frye plumbing. They advised me they cant even com...

Read full review
1

Did not help reimburse us when our air conditioner broke after 2 months of purchasing our home. This company only had 1...

Read full review
1

Assigns worst possible contractor and won't rectify. San Jose street plumbing never fixed my plumbing issue but closed...

Read full review
1

Very inflexible and do not question their contractors at all. Asked for my water heater to be checked. Guy opened the...

Read full review