PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First American Home Warranty and Landmark Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First American Home Warranty
Landmark Home Warranty

First American Home Warranty and Landmark Home Warranty Overview

Total reviews
681
45
Company responses
0
3
Issues resolved
2
0

First American Home Warranty was first mentioned on PissedConsumer on Feb 27, 2008 and since then this brand received 681 reviews. It is 636 reviews more than Landmark Home Warranty received since Apr 12, 2012.

First American Home Warranty and Landmark Home Warranty Consumer Ratings

Rank
188 out of 1665 in Household Services category
115 out of 1665 in Household Services category
Customer service
117 in category
91 in category
Reliability
106 in category
97 in category
Staff
131 in category
118 in category

According to consumer ratings and reviews, Landmark Home Warranty ranks 73 points higher in the Household Services category than First American Home Warranty. People gave First American Home Warranty 1.1 stars for Customer service criterion in Household Services category and it is 185 points higher than the worst rated brand in this category. At the same time, Landmark Home Warranty was rated 1.5 stars for Customer service criterion in this category and it is 211 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Landmark Home Warranty has a higher rating than First American Home Warranty. Regarding Staff criterion, consumers gave First American Home Warranty 1.2 stars and it is 57% greater than other in category. Landmark Home Warranty however was rated 1.4 stars and it is 61% greater than other in category.

First American Home Warranty and Landmark Home Warranty Rating Details

Customer service
1.1 (315 reviews)
1.5 (24 reviews)
Reviewer's quote

The other issue is that Customer service claimed they sent out a welcome letter, stating the terms and agreement, and nothing they could change about it. THen, I told them to cancel my policy but they were eagerly happy to cancel with a charge $50 without telling me when I spoke to them. They are...

Hung

...Awful communication and bad service. Definitely not a customer centric company..

PissedConsumer1553061
Reliability
1.1 (288 reviews)
1.3 (23 reviews)
Reviewer's quote

I just purchased my home. Before I received the information about my coverage, I was without electricity in most rooms and the garage. I had already called my competent electrician; however, FAHW tells me I have to have their techs come out! We have to pay $75 FOR EACH ISSUE just to come out. So if...

PissedConsumer1732319

They will do anything to weasel out of any coverage.

PissedConsumer1679973
Staff
1.2 (283 reviews)
1.4 (25 reviews)
Reviewer's quote

Poor customer service from the contractors they hire to their staff as well as their supervisors. Will be looking for another home warranty company!!!They don't even rate a one star!!! Will not and would not recommend this company to anybody! They don't care about their customers!!! On hold for 35...

PissedConsumer714852

he worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they...

Natalia T

First American Home Warranty and Landmark Home Warranty Pros and Cons

Pros
  • Will never use again
  • Will never use
  • First couple of years
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
  • Sales pitch
Cons
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern
  • Always looking for a way out of paying a claim
  • Customer service
  • Strong arm practices

First American Home Warranty and Landmark Home Warranty Most Positive Reviews

Top rated reviews
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

5

This is Jolie Mwajuma 1273n aster pl boise id 83704 i need service to my home please help the phone service is not...

First American Home Warranty and Landmark Home Warranty Most Critical Reviews

Lowest rated reviews
1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

First American Home Warranty and Landmark Home Warranty Latest Reviews

Recent published reviews
1

I just purchased my home. Before I received the information about my coverage, I was without electricity in most rooms...

Read all 681 reviews
1

They will do anything to weasel out of any coverage.

Read all 45 reviews

First American Home Warranty and Landmark Home Warranty Products and Services

Most reviewed product and services
  • First American Home Warranty Warranty (207 reviews)
  • First American Home Warranty Claim (101 reviews)
  • First American Home Warranty Customer Care (43 reviews)
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)