PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First American Home Warranty and Landmark Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First American Home Warranty
Landmark Home Warranty

First American Home Warranty and Landmark Home Warranty Overview

Total reviews 731 53
Company responses 0 3
Issues resolved 3 0

First American Home Warranty and Landmark Home Warranty Consumer Ratings

Rank
161 out of 922 in Household Services category
146 out of 922 in Household Services category
Customer service
114 in category
90 in category
Reliability
108 in category
102 in category
Warranty
87 in category
88 in category
Product or Service Quality
119 in category
105 in category

First American Home Warranty and Landmark Home Warranty Rating Details

Customer service
1.1 (346 reviews)
1.4 (27 reviews)
Reviewer's quote

...The customer service people are nice but useless. They only had 2 (TWO) contractors in the Tri County area of Detroit - The first contractor I think was casing my house for later. I reported it to First American and ask them not to send them back...

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...Landmark sent me a renewal notice today, I called customer service to advise of my dissapointments this last year and they didn't want to discuss it. It is unfortunate I have to say stay clear of this warranty company..

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Reliability
1.1 (320 reviews)
1.2 (26 reviews)
Reviewer's quote

leak behind delta tub knob.plumber tightened adjustable ring so tight unable to turn on.refused 2nd opinion. told by 1st amer just not strong enough to turn handle and will loosen in time. two years ago electrician told me that i looked handy and could just rewire stove myself.''youll need a lot of...

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I won't bore you with all the details about holding for 1 1/2 hours while their website wasn't working. Their contract isn't worth the paper it's written on. BUYER BEWARE!

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Warranty
1.2 (296 reviews)
1.2 (26 reviews)
Reviewer's quote

...After 8 hours,they never showed, again!! I have called First American Home Warranty Company more than 8 times only to get apologies. and stalls. Many of the people that answer their phones are not even in America...

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he worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they...

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Product or Service Quality
1.1 (283 reviews)
1.3 (25 reviews)
Reviewer's quote

...Their customer service is a joke. Expect to be on hold for 30 minutes MULTIPLE times. It will take many calls to get any information or help...

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...I have been on hold for in excess of two hours listening to their message that "All representatives are busy providing "Quality Customer Care". I have also left a call back number which will be returned in the order in which it was received which now exceeds 12 hours of waiting..

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First American Home Warranty and Landmark Home Warranty Pros and Cons

Pros
  • Will never use again
  • Will never use
  • First couple of years
  • Sales person was nice at first
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
Cons
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern
  • Customer service
  • Fail to honor warranty contract
  • Always looking for a way out of paying a claim

First American Home Warranty and Landmark Home Warranty Most Positive Reviews

Top rated reviews
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

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4.5

So the motor that blows the hot air from our furnace to the rest of the house died. I called Landmark at 7 am—they dispa...

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3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

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No votes

First American Home Warranty and Landmark Home Warranty Most Critical Reviews

Lowest rated reviews
1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

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1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

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1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

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1

On May 31 I opened a ticket with Landmark as my fridge was 63 degrees. It is currently June 18. My fridge is still 63 de...

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First American Home Warranty and Landmark Home Warranty Latest Reviews

Recent published reviews
1.2

My dryer has been down going on two months. The customer service people are nice but useless. They only had 2 (TWO)...

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1

Slow service from J&;;;B Appliance Service Tucson J&B diagnosed the problem (burned out lower...

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1

leak behind delta tub knob.plumber tightened adjustable ring so tight unable to turn on.refused 2nd opinion. told by...

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No votes

I wish to request a copy of my. Since I have been told Landmark does not pay for the inside of my air conditioner. And...

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First American Home Warranty and Landmark Home Warranty Products and Services

Most reviewed product and services
  • First American Home Warranty Warranty (210 reviews)
  • First American Home Warranty Claim (106 reviews)
  • First American Home Warranty Homeowners Policy Claim (39 reviews)
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)