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First American Home Warranty vs Landmark Home Warranty
First American Home Warranty vs Landmark Home Warranty
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about First American Home Warranty and Landmark Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
First American Home Warranty and Landmark Home Warranty Overview
Total reviews |
847
|
63
|
Company responses |
9 |
3 |
Issues resolved |
5 |
0 |
First American Home Warranty and Landmark Home Warranty Consumer Ratings
Rank
135
out of 550 in Household Services category
104
out of 550 in Household Services category
Customer service
116
in category
84
in category
Reliability
103
in category
81
in category
Warranty
92
in category
85
in category
Product or Service Quality
117
in category
88
in category
First American Home Warranty and Landmark Home Warranty Rating Details
Reviewer's quote
...They are more helpful than customer service. Either fire customer service reps, retrain, get more people, or fire the management. You really need to have another way to contact besides phone numbers...
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...Very cold and uncaring customer service. When I did not renew after a yearm they charged me a $60 cancellation fee without notice. since I didn't know the bill was there, they sent it to collections...
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Reviewer's quote
I called about my water heater thats leaking. You assigned me to Shawn Frye plumbing. They advised me they cant even come to diagnose the problem until next week. I need someone sooner! Please.Frye said they would call you to re-assign me to someone else.Ive tried to speak to a PERSON about this,...
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I have spent early my entire day trying to schedule an A/C checkup. When I tried to leave a call back number, I was told the phone number was invalid. Well, its not! I am extremely frustrated to the point I am thinking about changing companies. This is unacceptable.
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Reviewer's quote
American Home Warranty Contract101******** Service Request31177**** I have been waiting since June of this year to fix my A/C. The latest excuse is that my return ducting is mashed, and needs replaced and that cannot be done without replacing all of the whole ducting system due to asbestos at a...
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I have the warranty for my roof in case it starts leaking. It did. They hire a contractor that can't show up, can't return calls,can't work on the roof in the heat..
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Product or Service Quality
Reviewer's quote
The work was done, but the same problems continued after the work being done and because I did not call within 30 days, I had to pay another $85 for service. After I called, I had to wait another 2 weeks before the plumber came back. I cannot use the kitchen sink and my carpet in my hallway has...
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...I have been on hold for in excess of two hours listening to their message that "All representatives are busy providing "Quality Customer Care". I have also left a call back number which will be returned in the order in which it was received which now exceeds 12 hours of waiting..
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First American Home Warranty and Landmark Home Warranty Pros and Cons
Pros
- Will never use again
- Will never use
- Previous service good
- Sales person was nice at first
- Local customer service rep
- Was recommended by family prestigious real estate agent
Cons
- Customer service
- Lack of concern and incompetence
- Lack of concern
- Customer service
- Always looking for a way out of paying a claim
- Fraud
First American Home Warranty and Landmark Home Warranty Most Positive Reviews
Top rated reviews
When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...
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I have spent early my entire day trying to schedule an A/C checkup. When I tried to leave a call back number, I was...
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I dont know how I got to pissed off consumer. I was trying to call because I did not have my policy number as it was...
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So the motor that blows the hot air from our furnace to the rest of the house died. I called Landmark at 7 amโthey dispa...
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First American Home Warranty and Landmark Home Warranty Most Critical Reviews
Lowest rated reviews
Takes forever to get help on the phone, and even had to find and hire my own contractor to repair a wall A/C Unit. FAHW...
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If Landmark responded to their customers as quickly as they provide sugarcoated generic responses to customer...
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I contacted FAHW last Saturday with what I consider a life threatening issue concerning the wiring of my home, which is...
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RESEARCH BEFORE CONTRACTING WITH THIS HOME WARRANTY. SPECIALLY ARIZONA, TEXAS RESIDENTS AND ANY OTHER STATES WITH EXTREM...
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First American Home Warranty and Landmark Home Warranty Latest Reviews
Recent published reviews
I called about my water heater thats leaking. You assigned me to Shawn Frye plumbing. They advised me they cant even com...
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Did not help reimburse us when our air conditioner broke after 2 months of purchasing our home. This company only had 1...
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Assigns worst possible contractor and won't rectify. San Jose street plumbing never fixed my plumbing issue but closed...
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Very inflexible and do not question their contractors at all. Asked for my water heater to be checked. Guy opened the...
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How would you compare First American Home Warranty vs Landmark Home Warranty?
Compare First American Home Warranty vs landmark home Warranty