PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First Alert and Sentry Safe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First Alert
Sentry Safe

First Alert and Sentry Safe Overview

Total reviews
115
116
Company responses
0
0
Issues resolved
1
1

Sentry Safe was first mentioned on PissedConsumer on Feb 19, 2008 and since then this brand received 116 reviews. It is 1 review more than First Alert received since Aug 16, 2016. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with First Alert customer support team and Sentry Safe customer service.

First Alert and Sentry Safe Consumer Ratings

Rank
73 out of 435 in Security and Protection Services category
62 out of 435 in Security and Protection Services category
Reliability
58 in category
47 in category
Product or Service Quality
60 in category
53 in category
Equipment Quality
74 in category
54 in category

According to consumer ratings and reviews, Sentry Safe ranks 11 points higher in the Security and Protection Services category than First Alert. People gave First Alert 1.1 stars for Reliability criterion in Security and Protection Services category and it is 32 points higher than the worst rated brand in this category. At the same time, Sentry Safe was rated 1.5 stars for Reliability criterion in this category and it is 43 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Sentry Safe has a higher rating than First Alert. Regarding Equipment Quality criterion, consumers gave First Alert 1 stars and it is 81% worse than other in category. Sentry Safe however was rated 1.6 stars and it is 59% worse than other in category.

First Alert and Sentry Safe Rating Details

Reliability
1.1 (49 reviews)
1.5 (34 reviews)
Reviewer's quote

Purchased 4 First Alert Model P1210 Smoke Alarms and installed them......of the 4 installed, 3 have malfunctioned numerous times and always at night.....it is 4:00 AM and one just went off and woke up the whole house.. The only one that has never gone off is the one I would have thought would be...

Jenniefer

We are missing a key for a Sentry Safe. I ordered a replacement on 11-30-19 and paid the "sale price" of 29.99. My debit card processed on 12-3-19, and today is 12-10-19 - no key. They do not respond to e-mail nor to the message I left on voice mail because they are "not able to answer my call"

Henrry
Product or Service Quality
1.2 (48 reviews)
1.5 (28 reviews)
Reviewer's quote

...I will never purchase another first alert product ever again. Components made in China and assembled in Mexico are not worth the money or the middle of the night agrivation they cause..

PissedConsumer1663789

...This is definitely not a quality product..

James M
Equipment Quality
1 (45 reviews)
1.6 (27 reviews)
Reviewer's quote

I kept my diplomas for my master's- and bachelor's degrees in a First Alert 2011FE, this summer I found my diplomas destroyed by mold. True enough this warning came with the product from First Alert: Moisture Warning We recommend that you place delicate items such as pictures or intricate jewelry...

PissedConsumer1093136

Cheap blow molded construction fall apart at the hinge. Hinge is deigned so that a molded peg on each side of the lid snap fits into two holes molded into the base unit. There is no hard material inside the blow molded plastic pegs so the heavy top lid is supported by two thumb-sized pegs of hollow...

PissedConsumer1017337

First Alert and Sentry Safe Pros and Cons

Pros
  • Idea that the sealed lithium battery would last 10 years
  • Brand and 10 year battery
  • Supposed 10 year battery life
  • Look and idea of what it could do
  • It worked grate for 10 years
  • Value
Cons
  • That it did not meet product life expectations or guarantee
  • P1210 smoke detector
  • Lousy and disappointing product this time
  • Customer service
  • Poorly designed and manufactured product
  • Are selling defective products

First Alert and Sentry Safe Most Positive Reviews

Top rated reviews
5

THE assitant that helped me was very polite and helped me with my problem. She is sending me a new unit. Would...

4.3

My safe has worked great for over 2 years and if you want to prevent thieves lag it to tthe floor and have to opening...

First Alert and Sentry Safe Most Critical Reviews

Lowest rated reviews
1

Purchased / installed 3 pack in Jan 2018. It’s now the end of June 2018 . 2 of 3 have gone off for no reason .

1

For some reason my handle to safe jammed could not open it with the combination or the key the the handle broke this...

First Alert and Sentry Safe Latest Reviews

Recent published reviews
1.9

Purchased 4 First Alert Model P1210 Smoke Alarms and installed them......of the 4 installed, 3 have malfunctioned...

Read all 115 reviews
1

We are missing a key for a Sentry Safe. I ordered a replacement on 11-30-19 and paid the "sale price" of 29.99. My...

Read all 116 reviews

First Alert and Sentry Safe Products and Services

Most reviewed product and services
  • First Alert P1210 Smoke Detector (92 reviews)
  • First Alert Sc9120b Smoke Detector (2 reviews)
  • First Alert Safe (2 reviews)
  • Sentry Safe Safe (18 reviews)
  • Sentry Safe Customer Care (16 reviews)
  • Sentry Safe Sfw123gtc Safe (1 review)