PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First Alert and Sentry Safe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First Alert
Sentry Safe

First Alert and Sentry Safe Overview

Total reviews 128 133
Company responses 0 0
Issues resolved 1 1

First Alert and Sentry Safe Consumer Ratings

Rank
75 out of 248 in Security and Protection Services category
52 out of 248 in Security and Protection Services category
Reliability
62 in category
41 in category
Product or Service Quality
65 in category
50 in category
Value for money
63 in category
34 in category
Price Affordability
38 in category
36 in category

First Alert and Sentry Safe Rating Details

Reliability
1.1 (57 reviews)
1.6 (40 reviews)
Reviewer's quote

Bought two at Costco September 2019 The P1210 in the bedroom kept randomly beeping so I took it off the ceiling and beat it with a hammer. After a few more months about a year, the other one in the office is going off occasionally. Three beeps three times then later in the day the same thing. No...

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3 sets batteries...putting in code green lights until last number. Beeps and red light and i dont get to put in correct last number.Waterproof and fireproof.Sentry safe never answered fringing phone.

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Product or Service Quality
1.2 (56 reviews)
1.6 (33 reviews)
Reviewer's quote

...As it's a one time use product, it was a waste of money..

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Customer service was very helpful. We spent a good hour with a man over 5 phone calls. Got problem resolved and a new code for $35...

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Value for money
1.3 (43 reviews)
1.9 (31 reviews)
Reviewer's quote

...Waste of time and money - Don't buy!..

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The safe is wet inside. All documents have mold in them. Terrible. I will never put the ad back in the safe. Big heavy waste of money!

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Price Affordability
2.5 (37 reviews)
2.6 (29 reviews)
Reviewer's quote

I'm on my 4th, 10 year guaranteed smoke alarm. three are replacements for the ones that went off prematurely. The last one survived 1 month before going off without cause. NEVER will I buy from First Alert again. July 2020.

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...I ordered a replacement on 11-30-19 and paid the "sale price" of 29. 99. My debit card processed on 12-3-19, and today is 12-10-19 - no key...

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First Alert and Sentry Safe Pros and Cons

Pros
  • Idea that the sealed lithium battery would last 10 years
  • Brand and 10 year battery
  • Supposed 10 year battery life
  • Look and idea of what it could do
  • It worked grate for 10 years
  • Value
Cons
  • That it did not meet product life expectations or guarantee
  • P1210 smoke detector
  • Lousy and disappointing product this time
  • Customer service
  • Poorly designed and manufactured product
  • Are selling defective products

First Alert and Sentry Safe Most Positive Reviews

Top rated reviews
5

THE assitant that helped me was very polite and helped me with my problem. She is sending me a new unit. Would...

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5

Resolved. The combo was sent to me. Issued resolved

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5

Add me to the list! What a nightmare! Also bought a 2 pack at Costco and one of them malfunctioned yesterday. Called...

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4.6

3 sets batteries...putting in code green lights until last number. Beeps and red light and i dont get to put in correct...

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First Alert and Sentry Safe Most Critical Reviews

Lowest rated reviews
1

Purchased / installed 3 pack in Jan 2018. It’s now the end of June 2018 . 2 of 3 have gone off for no reason .

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1

For some reason my handle to safe jammed could not open it with the combination or the key the the handle broke this...

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1

I purchased two First Alert model no. P1210 in january 2017. Supposed to last ten years. Now its a throw away. Don't...

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1

Opened my new sentry safe once with difficulty. Now it won't open at all!!! All of my important documents are now...

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First Alert and Sentry Safe Latest Reviews

Recent published reviews
1

Bought two at Costco September 2019 The P1210 in the bedroom kept randomly beeping so I took it off the ceiling and...

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1

After moving my safe, I noticed that my safe had rusted on top, and sides of the safe. Upon contact with Sentry support...

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2.8

I'm on my 4th, 10 year guaranteed smoke alarm. three are replacements for the ones that went off prematurely. The last...

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No votes

I order a safe from Lowe's in bear delaware order number 703999627 on July 29 2020 and I was told from Lowe's that my...

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First Alert and Sentry Safe Products and Services

Most reviewed product and services
  • First Alert P1210 Smoke Detector (96 reviews)
  • First Alert Smoke Detector (13 reviews)
  • First Alert Sc9120b Smoke Detector (2 reviews)
  • Sentry Safe Safe (20 reviews)
  • Sentry Safe Customer Care (17 reviews)
  • Sentry Safe Ef4738e Safe (1 review)