PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Tires and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Tires
Pep Boys

Firestone Tires and Pep Boys Overview

Total reviews 105 1408
Company responses 0 0
Issues resolved 2 5

Firestone Tires and Pep Boys Consumer Ratings

Rank
112 out of 427 in Auto Parts and Accessories category
209 out of 1743 in Service Centers and Repairs category
Product or Service Quality
99 in category
161 in category
Value for money
97 in category
161 in category
Price Affordability
134 in category
215 in category
Discounts and Special Offers
56 in category
111 in category

Firestone Tires and Pep Boys Rating Details

Product or Service Quality
1.1 (24 reviews)
1.6 (277 reviews)
Reviewer's quote

That worst customer service ever Manager..

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The way Pep Boys on Lane Avenue in Jacksonville Florida customer service is very unprofessional..

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Value for money
1.5 (24 reviews)
1.8 (287 reviews)
Reviewer's quote

...I will do everything in my power to keep people away from firestone a company that has no care of quality but just for money to *** with customer just pay me Firestone you *** suck Very angry customer how has had enough with this *** company..

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Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of your locations. I have a ford f150 that was having issues with a miss fire. I proceed to investigate myself and found coolant in the coils/heads...

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Price Affordability
1.5 (21 reviews)
1.9 (271 reviews)
Reviewer's quote

I call other facility to quote same job and found a reasonable price($729) for same work. Called Firestone back to see if they price matched and was told yes. I went back same day with estimate from a different shop and Firestone rejected the estimate and would not price match because estimate...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Discounts and Special Offers
1.7 (20 reviews)
1.9 (183 reviews)
Reviewer's quote

...to Will who sells used cars on Oaklawn who told me I was fine after he drove it around the block n said he can get radiator fixed for 200 dollars by doing a special sort of thing and he would get back to me. I ended up going to Meineke in Colonial Heights for radiator which cost me 869 dollars and car still driving rough idle but radiator nice n...

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...00; this price would be after discounts. I was upset but, my husband gave it the okay. The following week Pep Boys [Marcos] called us again, informing us that some water had leaked into the motor heads and the price increased to $2600...

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Firestone Tires and Pep Boys Pros and Cons

Pros
  • Store used to be easy to work with and did a good job
  • Smooth riding
  • Good quality
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Bad service
  • Response time
  • Dishonest employees
  • Customer service
  • Poor service provided
  • Poor service

Firestone Tires and Pep Boys Most Positive Reviews

Top rated reviews
5

I've just put Firestone tires on my car and my goodness, that car rides so smooth. I searched around to get the best...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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3.8

I was sold the wrong tires and lost time at work in order to have this Corrected.

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Firestone Tires and Pep Boys Most Critical Reviews

Lowest rated reviews
1

First of all I needed some new tires installed on my car. I contacted the Firestone in Troy,Al. They gave me a price of...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

I bought tires for my explorer. I use it every day for work. I have two explorers so i know how they should ride. These...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Firestone Tires and Pep Boys Latest Reviews

Recent published reviews
No votes

We purchased Firestone tires with the understanding that we would receive a $60 rebate. When I went to the website to...

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1

Let me start by saying I will never take my vehicle to this business again nor spend my hard earned money at any of...

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1.9

I went to the firestone on two notch rd close to Elgin sc and I always watch when my vehicle is being worked on. And...

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1

The way Pep Boys on Lane Avenue in Jacksonville Florida customer service is very unprofessional

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Firestone Tires and Pep Boys Products and Services

Most reviewed product and services
  • Firestone Tires Tires (45 reviews)
  • Firestone Tires Repair (5 reviews)
  • Firestone Tires Customer Care (4 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (73 reviews)
  • Pep Boys Rebate (59 reviews)