PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Valvoline Instant Oil Change and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Valvoline Instant Oil Change
Firestone Complete Auto Care

Valvoline Instant Oil Change and Firestone Complete Auto Care Overview

Total reviews
218
777
Company responses
0
0
Issues resolved
0
9

Valvoline Instant Oil Change and Firestone Complete Auto Care Consumer Ratings

Rank
258 out of 1717 in Service Centers and Repairs category
228 out of 1717 in Service Centers and Repairs category
Customer service
226 in category
174 in category
Product or Service Quality
178 in category
154 in category
Price Affordability
240 in category
247 in category
Value for money
183 in category
205 in category

Valvoline Instant Oil Change and Firestone Complete Auto Care Rating Details

Customer service
1.4 (79 reviews)
1.6 (299 reviews)
Reviewer's quote

I enjoy going to this location, it is close to my home, they are friendly, but their customer service only goes so far and if they mess something up will not take responsibility to keep the customer. They don't need customers that are loyal and bring business monthly to their organization and would...

Read full review

Made an appointment 3 days ago to get my oil changed I have been here for 3 hours they did not have the oil And I am still waiting very bad customer service..

Read full review
Product or Service Quality
1.5 (69 reviews)
1.6 (256 reviews)
Reviewer's quote

...Staff not apologetic at actually pissed that I called customer service..

Read full review

...AFTER MUCH HESITATION I ALLOWED THE SERVICE THEY WERE SELLING ME. I WAS CHARGED $129. 74 PART OF THE CHARGE WAS 15oz OF FREON...

Read full review
Price Affordability
1.7 (65 reviews)
1.7 (242 reviews)
Reviewer's quote

I I am not happy about the price of an oil change at a local valvoline. To have to pay nearly 100 dollars for a full synthetic oil change and then they put a sticker on your car that says change oil in 3000 miles when the manufacturer calls for it to be change is price gouging and taking advantage...

Read full review

like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

Read full review
Value for money
1.6 (61 reviews)
1.5 (248 reviews)
Reviewer's quote

I SAID YOUR RIGHT BECAUSE I'M TAKING YOUR *** TO COURT!! I HAVE A VIABLE CASE AGAINST THEM THAT IS GOING TO BE WORTH SPENDING THE MONEY TO TAKE THEIR *** TO COURT!!! AND MIND YOU THEY HAD TO REIMBURSE ME FOR A DIAGNOSTIC FEE OF 143. 00 BECAUSE THE TECHNICIANS LEFT THE TOP TO THE AIR FILTER OFF...

Read full review

...It will cost me a little money but, it will cost firestone a lot more. When I stop paying my firestone card, maybe someone will get in touch with me. I read a lot of reviews with the same outcome..

Read full review

Valvoline Instant Oil Change and Firestone Complete Auto Care Pros and Cons

Pros
  • For them to pay for the damages to my car
  • Quick service
  • Quick
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
Cons
  • Customer service
  • That my dog can do a better job then they can
  • Service
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge

Valvoline Instant Oil Change and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Wonderful service at Fort O Georgia!

Read full review
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Read full review
5

Let's be real for a moment, I constantly see and hear people bash on Valvoline for it's pricing or for it's so called...

Read full review
5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

Read full review

Valvoline Instant Oil Change and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I actually work in the automotive industry but being short on time told my husband just to run our it up to Valvoline...

Read full review
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Read full review
1

Valvoline, Miami Sunset and 117 Ave SW
Charged $39.99 for an oil change, nothing else. The kid in the pit doing the oil...

Read full review
1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

Read full review

Valvoline Instant Oil Change and Firestone Complete Auto Care Latest Reviews

Recent published reviews
No votes

they didn't do half the job. Did not check air filter did not air up tires and when I asking he lied to my face and...

Read full review
1.8

Called and wrote letters to firestone and associates. No one will take 5 minutes to talk. That's ok. My next course of...

Read full review
1

My car is broke I Came to get a oil change on Friday now my car is not working I have a 2017 Hyundai Santa Fe from the...

Read full review
No votes

An employee and very rude attitude and is your manager at a branch got ignorant with me and my daughter there and I...

Read full review

Valvoline Instant Oil Change and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Valvoline Instant Oil Change Oil Change (129 reviews)
  • Valvoline Instant Oil Change Customer Care (23 reviews)
  • Valvoline Instant Oil Change Manager (4 reviews)
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (67 reviews)