PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tires Plus and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tires Plus
Firestone Complete Auto Care

Tires Plus and Firestone Complete Auto Care Overview

Total reviews
634
759
Company responses
0
0
Issues resolved
4
9

Tires Plus and Firestone Complete Auto Care Consumer Ratings

Rank
203 out of 1707 in Service Centers and Repairs category
225 out of 1707 in Service Centers and Repairs category
Customer service
179 in category
168 in category
Product or Service Quality
161 in category
154 in category
Value for money
170 in category
195 in category
Price Affordability
212 in category
244 in category

Tires Plus and Firestone Complete Auto Care Rating Details

Customer service
1.6 (189 reviews)
1.6 (288 reviews)
Reviewer's quote

...I was upset that it wasn't done and told him I didn't have time and was disappointed in the poor customer service and he just said have a nice day. I ended up paying $72. 55 (which was almost $15 over the price I was told and did not include my rotation...

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Made an appointment 3 days ago to get my oil changed I have been here for 3 hours they did not have the oil And I am still waiting very bad customer service..

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Product or Service Quality
1.6 (172 reviews)
1.7 (249 reviews)
Reviewer's quote

...But they said they couldnt, all my parts in my car were out and for them to put all my old parts back I still have to pay a service fee for 125. 00. So they refuse to do what I ask for...

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My husband went back in requesting that the tires to be balanced as well as our traction control service. He waited there for four hours waiting for them to get to him. They actually ended up rotating the tires which he had not requested putting one of our new tires on the back and leaving one on...

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Value for money
1.7 (168 reviews)
1.5 (239 reviews)
Reviewer's quote

...Everyone's time is important and time is money for everyone. I feel this is strike three and will take my business elsewhere..

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With each visit I found myself paying more money for some they found associated with the repair, even though its warrantied they look at it as a separate repair, and each repair still doesn't get properly fixed. Recently had my bearings and axle replaced for the third time, took it back with...

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Price Affordability
1.9 (167 reviews)
1.7 (233 reviews)
Reviewer's quote

...I checked around on goggle and the price for a starter was nowhere near high as Tire Plus. I asked Jeff if I purchase the starter myself can they put it on. He said that was against the company policy...

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like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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Tires Plus and Firestone Complete Auto Care Pros and Cons

Pros
  • Close by
  • Were able to fit me in
  • Multiple tire brands offered
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
Cons
  • Poor service
  • Lied about the work my car needed
  • Dishonest practice
  • Bad customer service
  • Poor service and excessive charge
  • Long wait

Tires Plus and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Thanks to the staff attires Plus West in Wichita Kansas. They really care about doing a great job. It's very difficult...

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

Amber at the Plant City location has awesome cusotmer service skills. Even as busy as they were when I arrived she...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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Tires Plus and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I was a Manager for 11 years at Tires Plus. Made decent money, and paid my guys decent also. EVERY EMPLOYEE OF TIRES PLU...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

I scheduled an oil change online. Upon filling out the information required online it has an area for additional...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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Tires Plus and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1

I had a really bad experience at tire plus where they took advantage of a woman and used my daughter as a pawn by making...

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No votes

I visited the Stevens Mill Road, Stallings, NC location last week on June 25, 2020. While there I noticed a small child...

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1

I called the day before to schedule my oil change, rotation, and tire repair. Had a coupon for $34.99. I went to...

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No votes

Whats the point of making an appointment if theyre not going to honor it? I literally made an appointment at 8am and...

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Tires Plus and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Tires Plus Oil Change (89 reviews)
  • Tires Plus Repair (57 reviews)
  • Tires Plus Car Repair (37 reviews)
  • Firestone Complete Auto Care Oil Change (91 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (66 reviews)