PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Tires Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Tires Plus

Firestone Complete Auto Care and Tires Plus Overview

Total reviews
780
644
Company responses
0
0
Issues resolved
9
4

Firestone Complete Auto Care and Tires Plus Consumer Ratings

Rank
228 out of 1721 in Service Centers and Repairs category
207 out of 1721 in Service Centers and Repairs category
Customer service
171 in category
179 in category
Product or Service Quality
151 in category
163 in category
Value for money
200 in category
176 in category
Price Affordability
243 in category
209 in category

Firestone Complete Auto Care and Tires Plus Rating Details

Customer service
1.6 (299 reviews)
1.5 (195 reviews)
Reviewer's quote

Made an appointment 3 days ago to get my oil changed I have been here for 3 hours they did not have the oil And I am still waiting very bad customer service..

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...Today is 7/24/20 and I've heard nothing from Tires Plus- I called their customer service line only to find out the file is closed as resolved. Would you ever do business with this company?..

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Product or Service Quality
1.6 (256 reviews)
1.6 (179 reviews)
Reviewer's quote

...AFTER MUCH HESITATION I ALLOWED THE SERVICE THEY WERE SELLING ME. I WAS CHARGED $129. 74 PART OF THE CHARGE WAS 15oz OF FREON...

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...I have had issue after issue with Jakwon and service there in the past few months. Jakwon doesn't speak to you, and is no help when you ask a question. Tells you he is not a technician, but doesn't offer to let you speak to one...

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Value for money
1.5 (248 reviews)
1.7 (173 reviews)
Reviewer's quote

...It will cost me a little money but, it will cost firestone a lot more. When I stop paying my firestone card, maybe someone will get in touch with me. I read a lot of reviews with the same outcome..

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...Everyone's time is important and time is money for everyone. I feel this is strike three and will take my business elsewhere..

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Price Affordability
1.7 (243 reviews)
1.9 (172 reviews)
Reviewer's quote

like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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...That is a 245% mark-up on their price. This is price gouging and they know it. I recommend everyone check prices before doing business with TiresPlus..

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Firestone Complete Auto Care and Tires Plus Pros and Cons

Pros
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
  • Close by
  • Were able to fit me in
  • Multiple tire brands offered
Cons
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge
  • Poor service
  • Lied about the work my car needed
  • Dishonest practice

Firestone Complete Auto Care and Tires Plus Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

Thanks to the staff attires Plus West in Wichita Kansas. They really care about doing a great job. It's very difficult...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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5

Amber at the Plant City location has awesome cusotmer service skills. Even as busy as they were when I arrived she...

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Firestone Complete Auto Care and Tires Plus Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

I was a Manager for 11 years at Tires Plus. Made decent money, and paid my guys decent also. EVERY EMPLOYEE OF TIRES PLU...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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1

I scheduled an oil change online. Upon filling out the information required online it has an area for additional...

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Firestone Complete Auto Care and Tires Plus Latest Reviews

Recent published reviews
1

I took my vehicle to Firestone, on William Cannon Drive in Austin, Tx on August 3, 2020. After inspection of my vehicle...

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1

I took my car in on Saturday, 8/08/2020 around noon for an alignment to the Mankato, MN location, later I received a...

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No votes

I had 4 shock struts put on my 2004 corvette 08/06/20, and I was watching when the mechanic dropped a part. He looked...

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2.6

I'm responding to your email if Tires Plus is trying to resolve the issue and know they have it

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Firestone Complete Auto Care and Tires Plus Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (67 reviews)
  • Tires Plus Oil Change (89 reviews)
  • Tires Plus Repair (58 reviews)
  • Tires Plus Car Repair (39 reviews)