PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tire Discounters and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tire Discounters
Firestone Complete Auto Care

Tire Discounters and Firestone Complete Auto Care Overview

Total reviews
217
679
Company responses
106
0
Issues resolved
3
7

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 679 reviews. It is 462 reviews more than Tire Discounters received since Sep 7, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tire Discounters customer support team and Firestone Complete Auto Care customer service.

Tire Discounters and Firestone Complete Auto Care Consumer Ratings

Rank
125 out of 2659 in Service Centers and Repairs category
211 out of 2659 in Service Centers and Repairs category
Customer service
199 in category
169 in category
Staff
192 in category
180 in category
Product or Service Quality
167 in category
150 in category

According to consumer ratings and reviews, Tire Discounters ranks 86 points higher in the Service Centers and Repairs category than Firestone Complete Auto Care. People gave Tire Discounters 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 416 points higher than the worst rated brand in this category. At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 446 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Tire Discounters. Regarding Product or Service Quality criterion, consumers gave Tire Discounters 1.6 stars and it is 73% greater than other in category. Firestone Complete Auto Care however was rated 1.6 stars and it is 76% greater than other in category.

Tire Discounters and Firestone Complete Auto Care Rating Details

Customer service
1.4 (117 reviews)
1.6 (237 reviews)
Reviewer's quote

Excellent customer service and quality work!..

PissedConsumer1713318

...Kinda don't know what to do with customer concerns. Confusing/ lack of attention to your customers. This experience has pretty much spoiled any future visits to any Firestone care centers..

Erby
Staff
1.6 (113 reviews)
1.7 (226 reviews)
Reviewer's quote

Tire discounters on colerain staff members are very pleasant and they got me in and out the door quickly..

Timo

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R
Product or Service Quality
1.6 (103 reviews)
1.6 (204 reviews)
Reviewer's quote

...Mind you I already paid to have my service done right the first time. So I said ok and waited, and waited and waited for 3 hrs. Then I say hey I’m gonna have to come back another day and he said oh no we pulling it in now...

Austin L

Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...

PissedConsumer1716790

Tire Discounters and Firestone Complete Auto Care Pros and Cons

Pros
  • Closeness to my home
  • Clean
  • It used to be good
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
Cons
  • Whole service
  • Being cheated out of money
  • Failing to inform the consumer of important warranty info
  • Bad customer service
  • Poor service and excessive charge
  • Poor service

Tire Discounters and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Today I got my oil changed and both my front and back brakes changed in less then a hour. The manger Bill was extremely...

5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Tire Discounters and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

Tire Discounters unaligned my tires I bought from them 4 months ago when I wouldn't allow them to fix my brakes and...

1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Tire Discounters and Firestone Complete Auto Care Latest Reviews

Recent published reviews
5

Excellent customer service and quality work!

Read all 217 reviews
4

Wanted the Destination at's...sold me the Destination AT2s...Had very bad vibrations. Returned to store, explained that...

Read all 679 reviews

Tire Discounters and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Tire Discounters Customer Care (21 reviews)
  • Tire Discounters Car Repair (17 reviews)
  • Tire Discounters Tire Replacement (15 reviews)
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)