PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tire Discounters and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tire Discounters
Firestone Complete Auto Care

Tire Discounters and Firestone Complete Auto Care Overview

Total reviews
221
686
Company responses
109
0
Issues resolved
3
8

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 686 reviews. It is 465 reviews more than Tire Discounters received since Sep 7, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tire Discounters customer support team and Firestone Complete Auto Care customer service.

Tire Discounters and Firestone Complete Auto Care Consumer Ratings

Rank
127 out of 2413 in Service Centers and Repairs category
214 out of 2413 in Service Centers and Repairs category
Customer service
204 in category
173 in category
Staff
193 in category
182 in category
Value for money
174 in category
187 in category

According to consumer ratings and reviews, Tire Discounters ranks 87 points higher in the Service Centers and Repairs category than Firestone Complete Auto Care. People gave Tire Discounters 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 419 points higher than the worst rated brand in this category. At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 450 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Tire Discounters. Regarding Value for money criterion, consumers gave Tire Discounters 1.7 stars and it is 72% greater than other in category. Firestone Complete Auto Care however was rated 1.5 stars and it is 70% greater than other in category.

Tire Discounters and Firestone Complete Auto Care Rating Details

Customer service
1.4 (120 reviews)
1.6 (243 reviews)
Reviewer's quote

Excellent customer service and quality work!..

PissedConsumer1713318

...very disappointed in the customer service because the situation was treating like a joke and the front store employees were too busy playing on their phones..

Sky S
Staff
1.6 (116 reviews)
1.7 (230 reviews)
Reviewer's quote

Tire discounters on colerain staff members are very pleasant and they got me in and out the door quickly..

Timo

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R
Value for money
1.7 (105 reviews)
1.5 (200 reviews)
Reviewer's quote

Flat tire Waited for two hours and if it’s the wrong side of the tire that was Friday October r fourth went back Monday because my car was flat they told me I have to wait for another two hours to get it fixed I request my money and I got a wait for two weeks before I can get my money..

John A

...I will never use Firestone again, I will just have to wait a day or 2 or pay extra money for somewhere else..

PissedConsumer1691805

Tire Discounters and Firestone Complete Auto Care Pros and Cons

Pros
  • Closeness to my home
  • It used to be good
  • Clean
  • Reasonably nice upfront personnel
  • Very unsatisfactory
  • Staff was friendly
Cons
  • Whole service
  • Being cheated out of money
  • Failure to complete a job
  • Bad customer service
  • Poor service and excessive charge
  • Poor service

Tire Discounters and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Today I got my oil changed and both my front and back brakes changed in less then a hour. The manger Bill was extremely...

5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Tire Discounters and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

Tire Discounters unaligned my tires I bought from them 4 months ago when I wouldn't allow them to fix my brakes and...

1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Tire Discounters and Firestone Complete Auto Care Latest Reviews

Recent published reviews

Call back asap. Tires are awful.

Read all 221 reviews
1.3

went to get my wind shield wipers changed because I couldnt see while a storm was happening. I arrived at my closest...

Read all 686 reviews

Tire Discounters and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Tire Discounters Customer Care (22 reviews)
  • Tire Discounters Car Repair (17 reviews)
  • Tire Discounters Tire Replacement (15 reviews)
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)