PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Tire Choice and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Tire Choice
Firestone Complete Auto Care

The Tire Choice and Firestone Complete Auto Care Overview

Total reviews 64 792
Company responses 0 0
Issues resolved 2 10

The Tire Choice and Firestone Complete Auto Care Consumer Ratings

Rank
203 out of 1743 in Service Centers and Repairs category
230 out of 1743 in Service Centers and Repairs category
Customer service
104 in category
171 in category
Reliability
108 in category
158 in category
Product or Service Quality
170 in category
156 in category
Price Affordability
167 in category
248 in category

The Tire Choice and Firestone Complete Auto Care Rating Details

Customer service
2.1 (30 reviews)
1.6 (309 reviews)
Reviewer's quote

...However when I walked into the store none of the customer service individuals were wearing masks. I think that this is very rude and inconsiderate as some people have serious medical issues especially in Sarasota Florida where there is a high number of elderly..

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...The customer service was awful. There is no accountability on these shops. Firestone is overpriced, takes forever to service vehicles, and are not honest about the needs of your vehicle..

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Reliability
1.9 (24 reviews)
1.4 (251 reviews)
Reviewer's quote

I stop there in my day off to change my oil and tell the guys I got in issue with ones of my windows and he say will check it In slow day after 45 min waiting manager coming to me and say I fairytales history about my window so the will cost in extra hour of labor and will cost me in extra 125...

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*This is my letter to Firestone Headquarters. No one made a response to my abusive treatment at Firestone.8/27/2020Firestone Executive Office200-4th Ave S. Nashville, TN 37241Dear Sir/Madan, Firestone Store #793848 Incident Report of 8/25/2020.Since 2010, my wife and I only used our local Firestone...

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Product or Service Quality
1.5 (24 reviews)
1.6 (264 reviews)
Reviewer's quote

When I got there at 1:45pm I was told my car would be service next and I would get a call in a couple of hours. After hours went by with no call, I called them got no answer, so I returned to the shop and they was closed with my keys in the building. Hours on the door said they would be open on...

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I have ordered products for my Job on Tuesday that have come from California and I have already received them all by 9/10 through 2-day services with the Post Office. I know there are problems with the Post Office but if you pay for 1 day, 2 day, it is not an issue. I am a Senior Underwriter...

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Price Affordability
2 (23 reviews)
1.7 (252 reviews)
Reviewer's quote

THIS STORE HAS BEEN SPECIAL TO ME MY FAMILY AND FRIENDS. IT HAS BEEN MANY YEARS. TODAY U LEARNED THAT THE STORE MANAGER IS BEING RELOCATED TO FONTANA. JOEY IS A MANAGER THAT HAS GONE BEYOND THE CALL OF DUTY FOR CUSTOMERS. HE IS KIND, PATIENT, PEOPLE FRIENDLY, EXTREMELY PROFESSIONAL. HE IS ALWAYS...

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...Quoted a price (upwards of $1,800. 00) and agreed to the new intake manifold. Nothing more was noted on the paperwork or by James about the cars condition by Firestone other than the manifold needing to be replaced...

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The Tire Choice and Firestone Complete Auto Care Pros and Cons

Pros
  • Close to my residence
  • No pros
  • Usually courteous
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
Cons
  • Trying to cheat people
  • To be treated with so much dis-respect & poor service
  • Lazy
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge

The Tire Choice and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Came in to have my brakes serviced. Everyone was very wonderful, friendly. Completed the job in ample time. I would...

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

i went in this afternoon with a flat. Russell got me back on the road fast and was very courteous

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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The Tire Choice and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I went into the Lady Lake location for a quote and met the service manager. He was very rude to me and on the way out...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

I had some work done on my vehicle at wiles road in Coral Springs the Managers name is Randy he gave me a deal on...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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The Tire Choice and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1

I stop there in my day off to change my oil and tell the guys I got in issue with ones of my windows and he say will che...

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1

Store 015679
Invoice 176077
I paid $1303. on this invoice over $800. of that is for a quoted
ac repair. The ac was supposed...

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2.8

I had a screw in my tire
And I went to tires store in Venice Florida yesterday
The representative did se the problem and h...

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2.5

You may have good experiences at first, but they'll fade away and become inconsistent. The company's values do not...

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The Tire Choice and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • The Tire Choice Manager (12 reviews)
  • The Tire Choice Customer Care (9 reviews)
  • The Tire Choice Oil Change (6 reviews)
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Car Repair (71 reviews)
  • Firestone Complete Auto Care Customer Care (71 reviews)