PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Sears Auto Center as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Sears Auto Center

Firestone Complete Auto Care and Sears Auto Center Overview

Total reviews
680
563
Company responses
0
0
Issues resolved
7
2

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 680 reviews. It is 117 reviews more than Sears Auto Center received since May 6, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Firestone Complete Auto Care customer support team than with Sears Auto Center customer service.

Firestone Complete Auto Care and Sears Auto Center Consumer Ratings

Rank
211 out of 2659 in Service Centers and Repairs category
217 out of 2659 in Service Centers and Repairs category
Customer service
170 in category
217 in category
Staff
180 in category
216 in category
Product or Service Quality
150 in category
166 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 6 points higher in the Service Centers and Repairs category than Sears Auto Center. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 445 points higher than the worst rated brand in this category. At the same time, Sears Auto Center was rated 1.4 stars for Customer service criterion in this category and it is 398 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Sears Auto Center. Regarding Product or Service Quality criterion, consumers gave Firestone Complete Auto Care 1.6 stars and it is 76% greater than other in category. Sears Auto Center however was rated 1.6 stars and it is 73% greater than other in category.

Firestone Complete Auto Care and Sears Auto Center Rating Details

Customer service
1.6 (239 reviews)
1.4 (245 reviews)
Reviewer's quote

I contact every customer support number listed online and they have no way to lookup my order by order nbr. Why issue an order nbr if it ia meaningless to the company? They assured me that my credit card will be credited in about 7 days. Thats great it does not get me to work or buy new tires while...

Phillipe

...After this I call to speak to someone at the customer service line and wait on hold for 30 minutes. I was then told that there systems were down and that I should call back in 30 min to an hour. WORST SERVICE EVER! At this point I don’t think Sears will ever see another cent of my money..

Jayveon
Staff
1.7 (227 reviews)
1.5 (221 reviews)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

...The mechanics are walking around like zombies and the service staff is not at all engaging. I love Sears, but this store already has a fork stuck in it. Sad..

Steven C
Product or Service Quality
1.6 (205 reviews)
1.6 (190 reviews)
Reviewer's quote

Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...

PissedConsumer1716790

Well it all started about a month ago I took it to sears auto shop here in Key West, Florida for service on my white 06’ Chevy Trailblazer. There was a strange grinding sound coming from underneath the truck like metal on metal sears told me they would look at it and determine a problem so I left...

Borinquen F

Firestone Complete Auto Care and Sears Auto Center Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
  • Taking my car to one place only
  • Stay away
  • Ease of scheduling an appointment
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
  • Bad customer service
  • Unprofessionalism
  • Waiting time

Firestone Complete Auto Care and Sears Auto Center Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

5

Purchased 4 new tires over the weekend. The service guys were very friendly and helpful; I really appreciated that!

Unf...

Firestone Complete Auto Care and Sears Auto Center Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

Sears auto tech make thier own rules for state inspection. This retard Tyler at sears auto in exton pa tried so hard to...

Firestone Complete Auto Care and Sears Auto Center Latest Reviews

Recent published reviews
1

Ordered tires online with advance payment and appointment all through the firestone website. Show at the shop/store hr...

Read all 680 reviews
4

I made an appointment on phone for oil change, I got their on time. But was told no appointment showing up in system.My...

Read all 563 reviews

Firestone Complete Auto Care and Sears Auto Center Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • Sears Auto Center Oil Change (110 reviews)
  • Sears Auto Center Customer Care (51 reviews)
  • Sears Auto Center Car Repair (46 reviews)