PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Pep Boys

Firestone Complete Auto Care and Pep Boys Overview

Total reviews 1062 1525
Company responses 0 0
Issues resolved 16 8

Firestone Complete Auto Care and Pep Boys Consumer Ratings

Rank
205 out of 1155 in Auto Parts and Accessories category
202 out of 1155 in Auto Parts and Accessories category
Customer service
146 in category
178 in category
Product or Service Quality
177 in category
181 in category
Value for money
241 in category
204 in category
Price Affordability
273 in category
254 in category

Firestone Complete Auto Care and Pep Boys Rating Details

Customer service
1.6
(459 reviews)
1.4
(382 reviews)
Reviewer's quote

...were new workers there and need more training and the alignment racks were malfunctioning and hed have the manager call me ,he never did so I called the customer service and made a complaint and she said someone will call in a week so I called again and talked to someone and they said there is no record of...

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...I haven't received much interest from their customer service yet. I told the manager that I would not use them again. He said cool...

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Product or Service Quality
1.6
(405 reviews)
1.6
(329 reviews)
Reviewer's quote

I have had horrible service with Firestone ? How do begin, let's see, I had starter and new battery installed bout 3 weeks ago. During that time after service in couple weeks I was having trouble with my BMW 328I 2011 very hard to start then eventually it went dead. I have power to the car, but the...

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...Even the people inside the service bay, do not know how to change a tire. Amazing, great. People at the check in and check out counter, are great, they know how to be ignorant and deny their early commitments and deny the earlier given quotes...

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Value for money
1.5
(392 reviews)
1.7
(337 reviews)
Reviewer's quote

...My son had no choice, but to pay the money if he wanted his car back. We tried to reason with her and asked if she could meet him half ways, but she was so rude, very disrespectful and unreasonable. They take advantage of young people and miss quote their customers...

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At this time we have unfortunately been in a position where we have had no choice but to invest a quite substantial amount of money to retrieve a vehicle that was functioning properly before being brought to your company for what should have been a rather unremarkable repair. Kayley turned the Jeep...

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Price Affordability
1.7
(377 reviews)
1.9
(317 reviews)
Reviewer's quote

...I have never paid such a high price for oil change in my life then they tried to sell me tires which I dont need a bought tires a year ago. Telling me that my tires are worn to the point that I need new tires which is a scam. Wayne, New Jersey location..

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...Mean while the store manger is sitting next to the gentleman putting me in the computer says with an additued just give her the price I don't feel like fighting with her. Wow I said to myself...

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Firestone Complete Auto Care and Pep Boys Pros and Cons

Pros
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Location
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Faulty service
  • Customer service
  • Poor service
  • Poor service provided

Firestone Complete Auto Care and Pep Boys Most Positive Reviews

Top rated reviews
5

So for the sake of convenience I decided that I would stop by one of their centers to have an oil change.In the process...

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5

I went to Pep Boys in North Little Rock Arkansas to purchase some seat covers for my son's birthday. They didn't fit...

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5

The day before I was leaving to spend holidays with family in the Midwest my tire pressure warning light came on at 615A...

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5

Just got my 1999 Cadillac back from pep boys in Stratford nj. Their professional staff kept me updated along the way...

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Firestone Complete Auto Care and Pep Boys Most Critical Reviews

Lowest rated reviews
1

They are rude and only thier for a paycheck an hourly wage and if you ask me thirty percent of the employees actually...

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1

Pep Boys:
Attention Rhonda Grant:
On February 3rd, 2024 my daughter Kayley Lawrence attempted to change the oil in my 2012...

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1

I went to repair a puncture in my car's tire, they ended not only not repairing the puncture because they tried to sell...

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1

Tillman's Corner,Al location- run, don't walk, from this location. Hartley, the Service Manager, is terrible. Needs...

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Firestone Complete Auto Care and Pep Boys Latest Reviews

Recent published reviews
No votes

Bought tires last week and tire went flat had to get spare put on went to the Firestone in Pelham to get tire checked...

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1

Pep Boys:
Attention Rhonda Grant:
On February 3rd, 2024 my daughter Kayley Lawrence attempted to change the oil in my 2012...

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1

I have had horrible service with Firestone ? How do begin, let's see, I had starter and new battery installed bout 3...

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1

Hello,
Congratulations for hiring the great crooks, working on your stores, cheating people, wasting their time, not know...

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