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Firestone Complete Auto Care

Service Centers and Repairs
  • 5 ISSUES RESOLVED
  • 509 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $987 AVERAGE LOSS
1.8
Customer service
Staff
Website
Reliability
Turnaround Time
  • Manager was nice 2
  • Outstanding 2
  • That the front person attempted to help 2
  • Usually mechanics do good work 2
  • Very unsatisfactory 2

Customers don't like

  • Excessive charge4
  • Poor service and excessive charge4
  • Faulty service4
  • Poor service4
  • Suggesting unnecessary repairs3
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Pep Boys

Service Centers and Repairs
  • 3 ISSUES RESOLVED
  • 1464 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3K AVERAGE LOSS
1.8
Customer service
Staff
Website
Reliability
Turnaround Time
  • Convenient location 6
  • Price 4
  • Comfortable waiting room 3
  • Personnel 3
  • Good service 2

Customers don't like

  • Poor service provided6
  • Attempt to overcharge5
  • Store staff5
  • Terriable customer service4
  • Un-skilled mechanics4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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