Firestone Complete Auto Care vs Pep Boys

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Firestone Complete Auto Care

Service Centers and Repairs
  • 3 ISSUES RESOLVED
  • 457 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $922 AVERAGE LOSS
1.7
Customer service
Staff
Website
Reliability
Turnaround Time
  • Good tires 2
  • Manager was nice 2
  • Outstanding 2
  • That the front person attempted to help 2
  • Usually mechanics do good work 2

Customers don't like

  • Poor service and excessive charge10
  • Long wait6
  • Suggesting unnecessary repairs6
  • Full of it5
  • Horrible experience5

Products by Firestone Complete Auto Care

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Pep Boys

Service Centers and Repairs
  • 3 ISSUES RESOLVED
  • 1389 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
1.8
Customer service
Staff
Website
Reliability
Turnaround Time
  • Convenient location 6
  • Price 4
  • Comfortable waiting room 3
  • Personnel 3
  • Staff 1

Customers don't like

  • Poor service provided17
  • Lie about the work needed10
  • Attempt to overcharge8
  • Un-skilled mechanics8
  • Store staff8

Products by Pep Boys

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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