PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Pep Boys

Firestone Complete Auto Care and Pep Boys Overview

Total reviews
681
1607
Company responses
0
0
Issues resolved
7
5

Pep Boys was first mentioned on PissedConsumer on Sep 2, 2007 and since then this brand received 1607 reviews. It is 926 reviews more than Firestone Complete Auto Care received since Jan 7, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Firestone Complete Auto Care customer support team than with Pep Boys customer service.

Firestone Complete Auto Care and Pep Boys Consumer Ratings

Rank
212 out of 2660 in Service Centers and Repairs category
192 out of 2660 in Service Centers and Repairs category
Customer service
170 in category
187 in category
Staff
178 in category
162 in category
Product or Service Quality
149 in category
152 in category

According to consumer ratings and reviews, Pep Boys ranks 20 points higher in the Service Centers and Repairs category than Firestone Complete Auto Care. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 444 points higher than the worst rated brand in this category. At the same time, Pep Boys was rated 1.5 stars for Customer service criterion in this category and it is 427 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Pep Boys has a higher rating than Pep Boys. Regarding Product or Service Quality criterion, consumers gave Firestone Complete Auto Care 1.6 stars and it is 76% greater than other in category. Pep Boys however was rated 1.6 stars and it is 75% greater than other in category.

Firestone Complete Auto Care and Pep Boys Rating Details

Customer service
1.6 (240 reviews)
1.5 (302 reviews)
Reviewer's quote

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake

...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

Stephen K
Staff
1.7 (228 reviews)
1.7 (287 reviews)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

...He probably paid someone to take it for him!!!! The Pep Boys in Hollywood Florida on Stirling Road, stay away from! The manager was a very nice man but his staff was incompetent and deceitful. How can you recommend to a customer, to replace disc rotors, on all 4, on a vehicle that only has 18,000 miles! and never even took a micrometer to measure the...

PissedConsumer1134727
Product or Service Quality
1.6 (206 reviews)
1.6 (257 reviews)
Reviewer's quote

Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...

PissedConsumer1716790

PEP BOYS had the best deal on a new battery, including installation better price than COSTCO. In spite of a full schedule they fit me in & performed promptly.

BG T

Firestone Complete Auto Care and Pep Boys Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
  • Customer service
  • Poor service provided
  • Poor service

Firestone Complete Auto Care and Pep Boys Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

Firestone Complete Auto Care and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

Firestone Complete Auto Care and Pep Boys Latest Reviews

Recent published reviews
1

To whom it may concern
We took our truck in to have oil and spark plugs changed, my husband has had 5 surgeries so i did...

Read all 681 reviews
1.2

Had 4 tires installed with TPMS services and went online for the $120 rebate offer. Submitted the information. Three...

Read all 1607 reviews

Firestone Complete Auto Care and Pep Boys Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • Pep Boys Oil Change (168 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (58 reviews)