PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Pep Boys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Pep Boys

Firestone Complete Auto Care and Pep Boys Overview

Total reviews
728
1386
Company responses
0
0
Issues resolved
8
5

Firestone Complete Auto Care and Pep Boys Consumer Ratings

Rank
225 out of 1730 in Service Centers and Repairs category
204 out of 1730 in Service Centers and Repairs category
Customer service
174 in category
197 in category
Product or Service Quality
158 in category
160 in category
Value for money
191 in category
150 in category
Price Affordability
241 in category
206 in category

Firestone Complete Auto Care and Pep Boys Rating Details

Customer service
1.6 (273 reviews)
1.5 (313 reviews)
Reviewer's quote

Here is the biggest stab in the back, and hands down the worst customer service I've ever experienced. The manager of store 13463 Daniel Gutierrez called and left a message telling me he had an update on my struts, and that there was no need to talk about what happened the day before. Not one...

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...Called their customer service number. spoke with a rep who said, sorry you need to mail everything as the digital version wont do. Thats BS!..

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Product or Service Quality
1.6 (235 reviews)
1.6 (266 reviews)
Reviewer's quote

...They try this with me everytime I take my Car , but I am more experienced with this knowledge of how they Pressure there service on you. They are horrible and make you wait. Its like they themselves I mean the front managers of Luis &;;;;;;;; Jonathan donʻt like their jobs...

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They keep hanging up the phone on me anytime I ask about my rebate card! Very bad service at the store and thru the phone! I will no longer take any of my vehicles to any pep boys cause of the poor service they provide. I wouldnt recommend pep boys to anyone..

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Value for money
1.5 (226 reviews)
1.8 (275 reviews)
Reviewer's quote

...it was leaking they assumed all it was was the host now they're trying to get another $600 so we're talkin about $1,400 during a pandemic when nobody has money and now they're holding my car...

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Whoever is running this company and spending millions of dollars on advertising, should simply withdraw all that wasted money and use it to upgrade the systems, hire staff that can handle the appointments and train the staff how to call customers and let them know what's happening. It doesn't make...

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Price Affordability
1.7 (221 reviews)
2 (263 reviews)
Reviewer's quote

like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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...72 for the price of the 4 new Rancho Shocks! I didn't think too much of it until I got home and ran a generic price check on the same shocks and found them in the area of $100-$120 each. I actually bought ALL FOUR SHOCKS for $376. 72...

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Firestone Complete Auto Care and Pep Boys Pros and Cons

Pros
  • Very unsatisfactory
  • Reasonably nice upfront personnel
  • New tires
  • Convenient location
  • Comfortable waiting room
  • Price
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Excessive charge
  • Customer service
  • Poor service provided
  • Poor service

Firestone Complete Auto Care and Pep Boys Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

This guy is a fake. He has NO idea what he is talking about. First off Pepboys repairs tires free so to put *** into a...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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5

Pep boys is the best place my car has ever been in. I went to the location in Athens Alabama and the manager Scott...

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Firestone Complete Auto Care and Pep Boys Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

My local Pep Boys in Denver on South Broadway mounted and balanced four new tires and did a four-wheel alignment on my B...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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1

I wanted to buy 2 tires from Pep Boys in Gainesville, Florida. They quoted an ADDITIONAL 42.50 to mount and balance the...

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Firestone Complete Auto Care and Pep Boys Latest Reviews

Recent published reviews
1

I was charged for putting on the break pads 250.00 and then there was labor of 400.00 added on. And I know I did not...

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No votes

No answer to the phone

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No votes

recently purchased a brand new Interstate battery for my 2014 Ford Focus in March of 2020. On May 13th 2020 my car left...

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1

Caused my car to blow head gasket by removing my anti freeze cap

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Firestone Complete Auto Care and Pep Boys Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (90 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (65 reviews)
  • Pep Boys Oil Change (152 reviews)
  • Pep Boys Car Repair (71 reviews)
  • Pep Boys Rebate (55 reviews)