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Firestone Complete Auto Care

Service Centers and Repairs
  • 3 ISSUES RESOLVED
  • 467 TOTAL REVIEWS
  • $140K CLAIMED LOSSES
  • $916 AVERAGE LOSS
1.7
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • Manager was nice 2
  • Usually mechanics do good work 2
  • Outstanding 2
  • That the front person attempted to help 2
  • Very unsatisfactory 1

Customers don't like

  • Poor service and excessive charge8
  • Suggesting unnecessary repairs6
  • Full of it5
  • Long wait5
  • Horrible experience5
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Onstar

Service Centers and Repairs
  • 0 ISSUES RESOLVED
  • 83 TOTAL REVIEWS
  • $35.5K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.7
Customer service
Staff
Website
Reliability
Discounts and Special Offers
  • On-board diagnostics 2
  • Ford without onstar 1
  • Navigation 1
  • Reliability over the years under old system 1
  • Service before 2015 1

Customers don't like

  • Customer service6
  • Customer service incomplete disclosure3
  • Unreliability of new system3
  • Did not disclose onstar would not work2
  • Unreliability under new system2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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