PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Monro Muffler Brake And Service and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Monro Muffler Brake And Service
Firestone Complete Auto Care

Monro Muffler Brake And Service and Firestone Complete Auto Care Overview

Total reviews
95
779
Company responses
0
0
Issues resolved
0
9

Monro Muffler Brake And Service and Firestone Complete Auto Care Consumer Ratings

Rank
239 out of 1721 in Service Centers and Repairs category
228 out of 1721 in Service Centers and Repairs category
Customer service
159 in category
172 in category
Value for money
162 in category
201 in category
Product or Service Quality
163 in category
151 in category
Price Affordability
236 in category
244 in category

Monro Muffler Brake And Service and Firestone Complete Auto Care Rating Details

Customer service
1.7 (38 reviews)
1.6 (299 reviews)
Reviewer's quote

...Definitely no concern for customer service..

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Made an appointment 3 days ago to get my oil changed I have been here for 3 hours they did not have the oil And I am still waiting very bad customer service..

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Value for money
1.8 (37 reviews)
1.5 (248 reviews)
Reviewer's quote

This was last Monday and she assured me that the money would be in my account by Thursday and apologized for all the issues I had. Well, on Friday I called back to corporate because the money was not in the account. I spoke to a rather rude supervisor named Mackenzie who told me while she couldn't...

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...It will cost me a little money but, it will cost firestone a lot more. When I stop paying my firestone card, maybe someone will get in touch with me. I read a lot of reviews with the same outcome..

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Product or Service Quality
1.6 (34 reviews)
1.6 (256 reviews)
Reviewer's quote

...Went to another service station. Got great service..

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...AFTER MUCH HESITATION I ALLOWED THE SERVICE THEY WERE SELLING ME. I WAS CHARGED $129. 74 PART OF THE CHARGE WAS 15oz OF FREON...

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Price Affordability
1.7 (31 reviews)
1.7 (242 reviews)
Reviewer's quote

Every time I go to Monroe muffler for an oil change the price is always way different. There’s always new people there every couple of months. They are rude and ignorant...

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like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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Monro Muffler Brake And Service and Firestone Complete Auto Care Pros and Cons

Pros
  • Convenient and close to home
  • Work performed by evan alysia and a third gentleman
  • Work performed by evan
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
Cons
  • Poor poor customer service
  • Not honest
  • Price gouging
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge

Monro Muffler Brake And Service and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Our hats off to Manager, Kevin Higgins and the team of mechanics who have done excellent work on our two vehicles over t...

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

Tony one of the best worker/peoples person in Monro. Took care of my car & had me up and running in no time. Best monro...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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Monro Muffler Brake And Service and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

Monro muffler and brake dorothy lane and wilmington pike in kettering ohio are thieves and prone to sabatage. I...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

Initial brake inspection, recommended news pads and brake shoes. Rotors was not recommended.
Upon brake service several...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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Monro Muffler Brake And Service and Firestone Complete Auto Care Latest Reviews

Recent published reviews
5

I had a flat and called numerous places and Monro got me right in, excellent service at the Franklin NH location, I...

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No votes

I had 4 shock struts put on my 2004 corvette 08/06/20, and I was watching when the mechanic dropped a part. He looked...

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No votes

How,sad you do not respond to a customer who has a legitimate complaint about a nasty manager in one of your stores, :

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No votes

The mechanic was installing the last of four shock struts on my 2004 corvette when he dropped a part. He looked for the...

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Monro Muffler Brake And Service and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Monro Muffler Brake And Service Repair (19 reviews)
  • Monro Muffler Brake And Service Oil Change (12 reviews)
  • Monro Muffler Brake And Service Customer Care (8 reviews)
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (67 reviews)