PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Monro Muffler Brake And Service as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Monro Muffler Brake And Service

Firestone Complete Auto Care and Monro Muffler Brake And Service Overview

Total reviews
727
94
Company responses
0
0
Issues resolved
8
0

Firestone Complete Auto Care and Monro Muffler Brake And Service Consumer Ratings

Rank
225 out of 1730 in Service Centers and Repairs category
273 out of 1730 in Service Centers and Repairs category
Customer service
174 in category
161 in category
Product or Service Quality
158 in category
166 in category
Value for money
188 in category
172 in category
Price Affordability
240 in category
247 in category

Firestone Complete Auto Care and Monro Muffler Brake And Service Rating Details

Customer service
1.6 (272 reviews)
1.7 (38 reviews)
Reviewer's quote

Here is the biggest stab in the back, and hands down the worst customer service I've ever experienced. The manager of store 13463 Daniel Gutierrez called and left a message telling me he had an update on my struts, and that there was no need to talk about what happened the day before. Not one...

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...Definitely no concern for customer service..

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Product or Service Quality
1.6 (234 reviews)
1.6 (34 reviews)
Reviewer's quote

...They try this with me everytime I take my Car , but I am more experienced with this knowledge of how they Pressure there service on you. They are horrible and make you wait. Its like they themselves I mean the front managers of Luis &;;;;;;;; Jonathan donʻt like their jobs...

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...Went to another service station. Got great service..

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Value for money
1.5 (225 reviews)
1.7 (36 reviews)
Reviewer's quote

...it was leaking they assumed all it was was the host now they're trying to get another $600 so we're talkin about $1,400 during a pandemic when nobody has money and now they're holding my car...

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This was last Monday and she assured me that the money would be in my account by Thursday and apologized for all the issues I had. Well, on Friday I called back to corporate because the money was not in the account. I spoke to a rather rude supervisor named Mackenzie who told me while she couldn't...

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Price Affordability
1.7 (220 reviews)
1.6 (30 reviews)
Reviewer's quote

like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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Every time I go to Monroe muffler for an oil change the price is always way different. There’s always new people there every couple of months. They are rude and ignorant...

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Firestone Complete Auto Care and Monro Muffler Brake And Service Pros and Cons

Pros
  • Very unsatisfactory
  • Reasonably nice upfront personnel
  • New tires
  • Convenient and close to home
  • Work performed by evan alysia and a third gentleman
  • Work performed by evan
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Excessive charge
  • Poor poor customer service
  • Not honest
  • Price gouging

Firestone Complete Auto Care and Monro Muffler Brake And Service Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

Our hats off to Manager, Kevin Higgins and the team of mechanics who have done excellent work on our two vehicles over t...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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5

Tony one of the best worker/peoples person in Monro. Took care of my car & had me up and running in no time. Best monro...

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Firestone Complete Auto Care and Monro Muffler Brake And Service Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

Monro muffler and brake dorothy lane and wilmington pike in kettering ohio are thieves and prone to sabatage. I...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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1

Initial brake inspection, recommended news pads and brake shoes. Rotors was not recommended.
Upon brake service several...

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Firestone Complete Auto Care and Monro Muffler Brake And Service Latest Reviews

Recent published reviews
No votes

recently purchased a brand new Interstate battery for my 2014 Ford Focus in March of 2020. On May 13th 2020 my car left...

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No votes

How,sad you do not respond to a customer who has a legitimate complaint about a nasty manager in one of your stores, :

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1

Jeffrey is a cheat and a liar, he catches poor females trying to do business, and he will charge them dearly. We...

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5

I always take my car to the Monroe on Main Street in williamsville. They always take me right away and do a great job ,...

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Firestone Complete Auto Care and Monro Muffler Brake And Service Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (90 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (65 reviews)
  • Monro Muffler Brake And Service Repair (18 reviews)
  • Monro Muffler Brake And Service Oil Change (12 reviews)
  • Monro Muffler Brake And Service Customer Care (8 reviews)