PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Monro Muffler Brake And Service as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Monro Muffler Brake And Service

Firestone Complete Auto Care and Monro Muffler Brake And Service Overview

Total reviews 792 95
Company responses 0 0
Issues resolved 10 0

Firestone Complete Auto Care and Monro Muffler Brake And Service Consumer Ratings

Rank
230 out of 1745 in Service Centers and Repairs category
242 out of 1745 in Service Centers and Repairs category
Customer service
171 in category
161 in category
Product or Service Quality
157 in category
162 in category
Value for money
202 in category
164 in category
Price Affordability
248 in category
241 in category

Firestone Complete Auto Care and Monro Muffler Brake And Service Rating Details

Customer service
1.6 (309 reviews)
1.7 (38 reviews)
Reviewer's quote

...The customer service was awful. There is no accountability on these shops. Firestone is overpriced, takes forever to service vehicles, and are not honest about the needs of your vehicle..

Read full review

...Definitely no concern for customer service..

Read full review
Product or Service Quality
1.6 (264 reviews)
1.6 (34 reviews)
Reviewer's quote

...I also said, the “Service Engine Light” is on. I think it was the sensor that controls the headlights power when the sun goes down. It wasn’t working...

Read full review

...Went to another service station. Got great service..

Read full review
Value for money
1.5 (257 reviews)
1.8 (37 reviews)
Reviewer's quote

I read every bodies review for firestone, seems like we all got taken by the mechanics and lost a lot of money in the process..

Read full review

This was last Monday and she assured me that the money would be in my account by Thursday and apologized for all the issues I had. Well, on Friday I called back to corporate because the money was not in the account. I spoke to a rather rude supervisor named Mackenzie who told me while she couldn't...

Read full review
Price Affordability
1.7 (252 reviews)
1.7 (31 reviews)
Reviewer's quote

I am a very understanding person so I was thinking they may be upset about the price or it is taking too long. I am going to be fine because I have had dealings with this group before and the work has been good. A few times I had to turn back around because something was loose, but it was caught...

Read full review

Every time I go to Monroe muffler for an oil change the price is always way different. There’s always new people there every couple of months. They are rude and ignorant...

Read full review

Firestone Complete Auto Care and Monro Muffler Brake And Service Pros and Cons

Pros
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
  • Convenient and close to home
  • Work performed by evan alysia and a third gentleman
  • Work performed by evan
Cons
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge
  • Poor poor customer service
  • Not honest
  • Price gouging

Firestone Complete Auto Care and Monro Muffler Brake And Service Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Read full review
5

Our hats off to Manager, Kevin Higgins and the team of mechanics who have done excellent work on our two vehicles over t...

Read full review
5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

Read full review
5

Tony one of the best worker/peoples person in Monro. Took care of my car & had me up and running in no time. Best monro...

Read full review

Firestone Complete Auto Care and Monro Muffler Brake And Service Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Read full review
1

Monro muffler and brake dorothy lane and wilmington pike in kettering ohio are thieves and prone to sabatage. I...

Read full review
1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

Read full review
1

Initial brake inspection, recommended news pads and brake shoes. Rotors was not recommended.
Upon brake service several...

Read full review

Firestone Complete Auto Care and Monro Muffler Brake And Service Latest Reviews

Recent published reviews
1

Store 015679
Invoice 176077
I paid $1303. on this invoice over $800. of that is for a quoted
ac repair. The ac was supposed...

Read full review
5

I had a flat and called numerous places and Monro got me right in, excellent service at the Franklin NH location, I...

Read full review
2.5

You may have good experiences at first, but they'll fade away and become inconsistent. The company's values do not...

Read full review
No votes

How,sad you do not respond to a customer who has a legitimate complaint about a nasty manager in one of your stores, :

Read full review

Firestone Complete Auto Care and Monro Muffler Brake And Service Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Car Repair (71 reviews)
  • Firestone Complete Auto Care Customer Care (71 reviews)
  • Monro Muffler Brake And Service Repair (19 reviews)
  • Monro Muffler Brake And Service Oil Change (11 reviews)
  • Monro Muffler Brake And Service Customer Care (8 reviews)