PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Monro Muffler Brake And Service as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Monro Muffler Brake And Service

Firestone Complete Auto Care and Monro Muffler Brake And Service Overview

Total reviews
681
95
Company responses
0
0
Issues resolved
7
0

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 681 reviews. It is 586 reviews more than Monro Muffler Brake And Service received since Feb 21, 2008.

Firestone Complete Auto Care and Monro Muffler Brake And Service Consumer Ratings

Rank
212 out of 2660 in Service Centers and Repairs category
253 out of 2660 in Service Centers and Repairs category
Customer service
170 in category
154 in category
Staff
178 in category
189 in category
Product or Service Quality
149 in category
156 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 41 points higher in the Service Centers and Repairs category than Monro Muffler Brake And Service. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 445 points higher than the worst rated brand in this category. At the same time, Monro Muffler Brake And Service was rated 1.7 stars for Customer service criterion in this category and it is 461 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Monro Muffler Brake And Service. Regarding Product or Service Quality criterion, consumers gave Firestone Complete Auto Care 1.6 stars and it is 76% greater than other in category. Monro Muffler Brake And Service however was rated 1.6 stars and it is 75% greater than other in category.

Firestone Complete Auto Care and Monro Muffler Brake And Service Rating Details

Customer service
1.6 (240 reviews)
1.7 (38 reviews)
Reviewer's quote

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake

I always take my car to the Monroe on Main Street in williamsville. They always take me right away and do a great job , would highly recommend . Jim is always friendly and helpful!

PissedConsumer1625217
Staff
1.7 (228 reviews)
1.6 (40 reviews)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

Today 2/20/19 I stopped by Monro Auto Service on Trimble Road in Mansfield, Ohio and was treated to a rarity in the consumer service world - treatment by the staff of Evan, Alyssia and third gentleman as if I was part of their family. Not only was the oil change performed flawlessly and quickly but...

Bruce N
Product or Service Quality
1.6 (206 reviews)
1.6 (34 reviews)
Reviewer's quote

Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...

PissedConsumer1716790

...Definitely no concern for customer service..

Gregory D

Firestone Complete Auto Care and Monro Muffler Brake And Service Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
  • Convenient and close to home
  • Work performed by evan alysia and a third gentleman
  • Work performed by evan
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
  • Poor poor customer service
  • Not honest
  • Price gouging

Firestone Complete Auto Care and Monro Muffler Brake And Service Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

5

Our hats off to Manager, Kevin Higgins and the team of mechanics who have done excellent work on our two vehicles over t...

Firestone Complete Auto Care and Monro Muffler Brake And Service Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

Monro muffler and brake dorothy lane and wilmington pike in kettering ohio are thieves and prone to sabatage. I...

Firestone Complete Auto Care and Monro Muffler Brake And Service Latest Reviews

Recent published reviews
1

To whom it may concern
We took our truck in to have oil and spark plugs changed, my husband has had 5 surgeries so i did...

Read all 681 reviews

How,sad you do not respond to a customer who has a legitimate complaint about a nasty manager in one of your stores, :

Read all 95 reviews

Firestone Complete Auto Care and Monro Muffler Brake And Service Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • Monro Muffler Brake And Service Repair (16 reviews)
  • Monro Muffler Brake And Service Oil Change (10 reviews)
  • Monro Muffler Brake And Service Customer Care (8 reviews)