PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Midas and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Midas
Firestone Complete Auto Care

Midas and Firestone Complete Auto Care Overview

Total reviews
633
680
Company responses
0
0
Issues resolved
4
7

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 680 reviews. It is 47 reviews more than Midas received since Dec 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Midas customer support team and Firestone Complete Auto Care customer service.

Midas and Firestone Complete Auto Care Consumer Ratings

Rank
241 out of 2659 in Service Centers and Repairs category
211 out of 2659 in Service Centers and Repairs category
Customer service
181 in category
170 in category
Staff
195 in category
180 in category
Price Affordability
231 in category
233 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 30 points higher in the Service Centers and Repairs category than Midas. People gave Midas 1.5 stars for Customer service criterion in Service Centers and Repairs category and it is 434 points higher than the worst rated brand in this category. At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 445 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Midas. Regarding Price Affordability criterion, consumers gave Midas 1.7 stars and it is 62% greater than other in category. Firestone Complete Auto Care however was rated 1.7 stars and it is 62% greater than other in category.

Midas and Firestone Complete Auto Care Rating Details

Customer service
1.5 (214 reviews)
1.6 (239 reviews)
Reviewer's quote

...He would never take me in- side the office with his workers or customers. After, the test was completed the employee behind the tells the charge is $113. 41...

Reino

I contact every customer support number listed online and they have no way to lookup my order by order nbr. Why issue an order nbr if it ia meaningless to the company? They assured me that my credit card will be credited in about 7 days. Thats great it does not get me to work or buy new tires while...

Phillipe
Staff
1.6 (207 reviews)
1.7 (227 reviews)
Reviewer's quote

The staff were friendly. What I went there for was a simple oil change. It's been over a year or so and they are charging labor fees...

PissedConsumer1667757

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R
Price Affordability
1.7 (193 reviews)
1.7 (190 reviews)
Reviewer's quote

Saturday August 10th I was quoted a price of $2300 by the manager Joe for the replacement of a starter and turbo pipe. He decreased my price to $1,400 because I was a loyal customer and said he was giving me a manager discount. I was told I could pay in installments and filled out an application...

Yvette M

...Was told one price, at pickup was told another. I did pay price I was quoted after complaining about it. Was told I would have car by 5 didn't get it till 6:30..

Steven W

Midas and Firestone Complete Auto Care Pros and Cons

Pros
  • Location
  • People and service
  • Convenience
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
Cons
  • Customer service
  • Quality
  • Overcharging
  • Bad customer service
  • Poor service and excessive charge
  • Poor service

Midas and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Midas off of Los Osos in OC california rocks, went in for brake job on a Bmw 535i, they were great! Fixed my issues,...

5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Midas and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I took my car their for a dash light they never fixed the problem and really had no clue what they were talking about....

1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Midas and Firestone Complete Auto Care Latest Reviews

Recent published reviews
2.6

They key misdiagnosis my car in April of this year &;;;;;;;;;; I paid around $2,200 for repairs. Now the heat is...

Read all 633 reviews
1

Ordered tires online with advance payment and appointment all through the firestone website. Show at the shop/store hr...

Read all 680 reviews

Midas and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Midas Oil Change (115 reviews)
  • Midas Car Repair (80 reviews)
  • Midas Repair (59 reviews)
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)