PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Midas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Midas

Firestone Complete Auto Care and Midas Overview

Total reviews
688
650
Company responses
0
0
Issues resolved
8
4

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 688 reviews. It is 38 reviews more than Midas received since Dec 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Firestone Complete Auto Care customer support team and Midas customer service.

Firestone Complete Auto Care and Midas Consumer Ratings

Rank
214 out of 2414 in Service Centers and Repairs category
241 out of 2414 in Service Centers and Repairs category
Customer service
171 in category
182 in category
Staff
181 in category
196 in category
Product or Service Quality
154 in category
186 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 27 points higher in the Service Centers and Repairs category than Midas. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 452 points higher than the worst rated brand in this category. At the same time, Midas was rated 1.5 stars for Customer service criterion in this category and it is 441 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Midas. Regarding Product or Service Quality criterion, consumers gave Firestone Complete Auto Care 1.6 stars and it is 75% greater than other in category. Midas however was rated 1.5 stars and it is 70% greater than other in category.

Firestone Complete Auto Care and Midas Rating Details

Customer service
1.6 (244 reviews)
1.5 (222 reviews)
Reviewer's quote

Here is the biggest stab in the back, and hands down the worst customer service I've ever experienced. The manager of store 13463 Daniel Gutierrez called and left a message telling me he had an update on my struts, and that there was no need to talk about what happened the day before. Not one...

Roxanne A

...He would never take me in- side the office with his workers or customers. After, the test was completed the employee behind the tells the charge is $113. 41...

Reino
Staff
1.7 (232 reviews)
1.6 (214 reviews)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

The staff were friendly. What I went there for was a simple oil change. It's been over a year or so and they are charging labor fees...

PissedConsumer1667757
Product or Service Quality
1.6 (210 reviews)
1.5 (196 reviews)
Reviewer's quote

...very disappointed in the customer service because the situation was treating like a joke and the front store employees were too busy playing on their phones..

Sky S

...disposed of I realized the tires that were installed were very different than the ones I reserved! I was very upset! I contacted the pep boys I received service at they were rude and unapologetic and did nothing about it! They did not care! I was tricked! I have been attempting to get a solution for the trickery through contacting the franchise owner but he is almost impossible to get in touch with! My next step is contacting an...

Adrienne B

Firestone Complete Auto Care and Midas Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Very unsatisfactory
  • Staff was friendly
  • Location
  • People and service
  • Convenience
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
  • Customer service
  • Quality
  • Overcharging

Firestone Complete Auto Care and Midas Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

5

Midas off of Los Osos in OC california rocks, went in for brake job on a Bmw 535i, they were great! Fixed my issues,...

Firestone Complete Auto Care and Midas Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

I took my car their for a dash light they never fixed the problem and really had no clue what they were talking about....

Firestone Complete Auto Care and Midas Latest Reviews

Recent published reviews
1

I went into my scheduled appointment on 1/25/2020 at 3pm. I needed an oil change, and mentioned my front end was make a...

Read all 688 reviews
1

I received different tires than the ones I reserved online! I confirmed the availability of the tires with the manager...

Read all 650 reviews

Firestone Complete Auto Care and Midas Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • Midas Oil Change (118 reviews)
  • Midas Car Repair (82 reviews)
  • Midas Repair (60 reviews)