PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Meineke and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Meineke
Firestone Complete Auto Care

Meineke and Firestone Complete Auto Care Overview

Total reviews
588
681
Company responses
0
0
Issues resolved
2
7

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 681 reviews. It is 93 reviews more than Meineke received since Jul 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Firestone Complete Auto Care customer support team than with Meineke customer service.

Meineke and Firestone Complete Auto Care Consumer Ratings

Rank
269 out of 2660 in Service Centers and Repairs category
212 out of 2660 in Service Centers and Repairs category
Customer service
206 in category
170 in category
Staff
220 in category
178 in category
Product or Service Quality
171 in category
149 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 57 points higher in the Service Centers and Repairs category than Meineke. People gave Meineke 1.4 stars for Customer service criterion in Service Centers and Repairs category and it is 409 points higher than the worst rated brand in this category. At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 445 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Meineke. Regarding Product or Service Quality criterion, consumers gave Meineke 1.5 stars and it is 72% greater than other in category. Firestone Complete Auto Care however was rated 1.6 stars and it is 76% greater than other in category.

Meineke and Firestone Complete Auto Care Rating Details

Customer service
1.4 (171 reviews)
1.6 (240 reviews)
Reviewer's quote

Meinke charges for charges for unnecessary service and has no regard for its customers whatsoever. Their "customer service" department hasn't returned a single phone call..

Alex D

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake
Staff
1.4 (154 reviews)
1.7 (228 reviews)
Reviewer's quote

...I took pictures of what they did - I don't see any where to upload them? The staff was pleasant and attentive, but inept. They need training. And I want my money back, or at least the trailer fixed...

keith

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R
Product or Service Quality
1.5 (140 reviews)
1.6 (206 reviews)
Reviewer's quote

I would like to bring your attention to my experience with Meineke West Chester, PA. I took my car for the simple state inspection. They gave me an estimate of around $1300. Going by Meineke reputation I did not go and inquire anywhere else and on Saturday I left my car for the recommended repairs...

ankur k

Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...

PissedConsumer1716790

Meineke and Firestone Complete Auto Care Pros and Cons

Pros
  • I dont like this place
  • No pros
  • There are 0 pros
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
Cons
  • Poor service
  • Customer service
  • Lied - misrepresentation - customer service
  • Bad customer service
  • Poor service and excessive charge
  • Poor service

Meineke and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

After the Nissan Dealership diagnosed $3,000 of urgent repairs, the bulk of which would be the replacement of the...

5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Meineke and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I guess according to the “Fool me once/twice” aphorism it should be “Shame on me.” I could say that my relationship with...

1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Meineke and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1

In October 2019 I took my car in for a suspected wheel bearing noise on driver side of my Toyota Venza. First they said...

Read all 588 reviews
1

To whom it may concern
We took our truck in to have oil and spark plugs changed, my husband has had 5 surgeries so i did...

Read all 681 reviews

Meineke and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Meineke Oil Change (111 reviews)
  • Meineke Repair (81 reviews)
  • Meineke Car Repair (54 reviews)
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)