PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Meineke as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Meineke

Firestone Complete Auto Care and Meineke Overview

Total reviews
688
595
Company responses
0
0
Issues resolved
8
2

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 688 reviews. It is 93 reviews more than Meineke received since Jul 25, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Firestone Complete Auto Care customer support team than with Meineke customer service.

Firestone Complete Auto Care and Meineke Consumer Ratings

Rank
214 out of 2413 in Service Centers and Repairs category
271 out of 2413 in Service Centers and Repairs category
Customer service
170 in category
208 in category
Staff
180 in category
222 in category
Product or Service Quality
153 in category
171 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 57 points higher in the Service Centers and Repairs category than Meineke. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 452 points higher than the worst rated brand in this category. At the same time, Meineke was rated 1.4 stars for Customer service criterion in this category and it is 414 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Meineke. Regarding Product or Service Quality criterion, consumers gave Firestone Complete Auto Care 1.6 stars and it is 75% greater than other in category. Meineke however was rated 1.5 stars and it is 73% greater than other in category.

Firestone Complete Auto Care and Meineke Rating Details

Customer service
1.6 (244 reviews)
1.4 (173 reviews)
Reviewer's quote

Here is the biggest stab in the back, and hands down the worst customer service I've ever experienced. The manager of store 13463 Daniel Gutierrez called and left a message telling me he had an update on my struts, and that there was no need to talk about what happened the day before. Not one...

Roxanne A

Meinke charges for charges for unnecessary service and has no regard for its customers whatsoever. Their "customer service" department hasn't returned a single phone call..

Alex D
Staff
1.7 (232 reviews)
1.4 (158 reviews)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

...I took pictures of what they did - I don't see any where to upload them? The staff was pleasant and attentive, but inept. They need training. And I want my money back, or at least the trailer fixed...

keith
Product or Service Quality
1.6 (210 reviews)
1.5 (142 reviews)
Reviewer's quote

...very disappointed in the customer service because the situation was treating like a joke and the front store employees were too busy playing on their phones..

Sky S

...Thank you for the great service..

Theta

Firestone Complete Auto Care and Meineke Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Very unsatisfactory
  • Staff was friendly
  • I dont like this place
  • There are 0 pros
  • No pros
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
  • Poor service
  • Customer service
  • Lied - misrepresentation - customer service

Firestone Complete Auto Care and Meineke Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

5

After the Nissan Dealership diagnosed $3,000 of urgent repairs, the bulk of which would be the replacement of the...

Firestone Complete Auto Care and Meineke Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

I guess according to the “Fool me once/twice” aphorism it should be “Shame on me.” I could say that my relationship with...

Firestone Complete Auto Care and Meineke Latest Reviews

Recent published reviews
1

I went into my scheduled appointment on 1/25/2020 at 3pm. I needed an oil change, and mentioned my front end was make a...

Read all 688 reviews
1

Over a year ago, I got oil change with their coupon for $19.99. They did not tell you that there are other changes in sm...

Read all 595 reviews

Firestone Complete Auto Care and Meineke Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • Meineke Oil Change (111 reviews)
  • Meineke Repair (83 reviews)
  • Meineke Car Repair (55 reviews)