PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mavis Discount Tire and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mavis Discount Tire
Firestone Complete Auto Care

Mavis Discount Tire and Firestone Complete Auto Care Overview

Total reviews
1114
777
Company responses
0
0
Issues resolved
1
9

Mavis Discount Tire and Firestone Complete Auto Care Consumer Ratings

Rank
264 out of 1715 in Service Centers and Repairs category
228 out of 1715 in Service Centers and Repairs category
Customer service
216 in category
173 in category
Product or Service Quality
192 in category
153 in category
Value for money
170 in category
203 in category
Reliability
165 in category
159 in category

Mavis Discount Tire and Firestone Complete Auto Care Rating Details

Customer service
1.4 (577 reviews)
1.6 (299 reviews)
Reviewer's quote

...I am a manager of a major retail business so I know how customer service works and this isn’t it..

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Made an appointment 3 days ago to get my oil changed I have been here for 3 hours they did not have the oil And I am still waiting very bad customer service..

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Product or Service Quality
1.5 (504 reviews)
1.6 (256 reviews)
Reviewer's quote

...The last time the cust service guy got her, and she wouldn't talk to my daughter but said tell her we didn't break her pump. Worse company form local store to Corp I have ever dealt with...

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...AFTER MUCH HESITATION I ALLOWED THE SERVICE THEY WERE SELLING ME. I WAS CHARGED $129. 74 PART OF THE CHARGE WAS 15oz OF FREON...

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Value for money
1.7 (479 reviews)
1.5 (248 reviews)
Reviewer's quote

I brought my car back on Monday morning and they cannot tell me whats going on with my vehicle but want me to pay out-of-pocket to the dealership more money to find out whats wrong with my car. But none of these things were going on when I brought my car in. I paid over $1100 to get my vehicle...

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...It will cost me a little money but, it will cost firestone a lot more. When I stop paying my firestone card, maybe someone will get in touch with me. I read a lot of reviews with the same outcome..

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Reliability
1.4 (474 reviews)
1.4 (239 reviews)
Reviewer's quote

I was told my tire had a leak at the valve stem and it couldn't be repaired. They didn't have the tire in stock but said they would put extra air in it and it would hold until the tire came in. I wasn't close to my home so I took it to my service station where they replaced the valve for $23....

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Purchased tires due to car making sounds. After the new tires were installed, my car was still making noise. They never acknowledged the noise my car was making. They said I should have asked for an inspection. I left my car to be inspected, and they called me to say I needed new breaks and rotors....

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Mavis Discount Tire and Firestone Complete Auto Care Pros and Cons

Pros
  • Convenience
  • Location
  • How close they are to my house
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
Cons
  • Poor customer service
  • Poor management
  • Not good service
  • Bad customer service
  • Poor service and excessive charge
  • Faulty service

Mavis Discount Tire and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

I went into Mavis in Patchogue, NY for brakes, as another (non-mavis) shop said I need rear brake Drums/Shoes.

The Asia...

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

My name is Felix Aviles. ..i worked before in mavis Westfield, nj but in march moved to PR for fix family...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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Mavis Discount Tire and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

Mavis Discount Tire is such a RIP OFF! They have this "Hook-and-bait" package for $70.00 This cover brake pad replacemen...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

Purchased a set of Mavis " Special purchase tires (discount no name brand)". I drive the vehicle less than 2,000 miles p...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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Mavis Discount Tire and Firestone Complete Auto Care Latest Reviews

Recent published reviews
No votes

I recently made an appointment on line for 7/30. Tried to change it but ended up with one for 7/31 also. Called the...

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1.8

Called and wrote letters to firestone and associates. No one will take 5 minutes to talk. That's ok. My next course of...

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1

7/30/2020 took our 2007 chrysler 300 in for brake work.
Got the car back and the alignment is way off. do not understand...

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No votes

An employee and very rude attitude and is your manager at a branch got ignorant with me and my daughter there and I...

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Mavis Discount Tire and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Mavis Discount Tire Customer Care (120 reviews)
  • Mavis Discount Tire Car Repair (97 reviews)
  • Mavis Discount Tire Tire Replacement (66 reviews)
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (67 reviews)