PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Mavis Discount Tire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Mavis Discount Tire

Firestone Complete Auto Care and Mavis Discount Tire Overview

Total reviews 792 1141
Company responses 0 0
Issues resolved 10 1

Firestone Complete Auto Care and Mavis Discount Tire Consumer Ratings

Rank
230 out of 1741 in Service Centers and Repairs category
268 out of 1741 in Service Centers and Repairs category
Customer service
172 in category
213 in category
Product or Service Quality
156 in category
188 in category
Value for money
201 in category
172 in category
Price Affordability
247 in category
169 in category

Firestone Complete Auto Care and Mavis Discount Tire Rating Details

Customer service
1.6 (309 reviews)
1.4 (597 reviews)
Reviewer's quote

...The customer service was awful. There is no accountability on these shops. Firestone is overpriced, takes forever to service vehicles, and are not honest about the needs of your vehicle..

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...Very poor customer service..

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Product or Service Quality
1.6 (264 reviews)
1.5 (524 reviews)
Reviewer's quote

...I also said, the “Service Engine Light” is on. I think it was the sensor that controls the headlights power when the sun goes down. It wasn’t working...

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I am not too happy with the service that I have received. that's one of your service centers in Shrewsbury Mass I have been back there. five six times I have talked to at least eight different people and for some reason they cannot give me a copy of my all wheel alignment status...

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Value for money
1.5 (257 reviews)
1.7 (493 reviews)
Reviewer's quote

I read every bodies review for firestone, seems like we all got taken by the mechanics and lost a lot of money in the process..

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...keep your money and stay away from mavis..

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Price Affordability
1.7 (252 reviews)
2 (474 reviews)
Reviewer's quote

I am a very understanding person so I was thinking they may be upset about the price or it is taking too long. I am going to be fine because I have had dealings with this group before and the work has been good. A few times I had to turn back around because something was loose, but it was caught...

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Went to store on 0215/20 and was charged a price which was fair went back to same locations had the same thing done today 09/11/20 and price was double ..

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Firestone Complete Auto Care and Mavis Discount Tire Pros and Cons

Pros
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
  • Convenience
  • Location
  • How close they are to my house
Cons
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge
  • Poor customer service
  • Poor management
  • Not good service

Firestone Complete Auto Care and Mavis Discount Tire Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

I went into Mavis in Patchogue, NY for brakes, as another (non-mavis) shop said I need rear brake Drums/Shoes.

The Asia...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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5

My name is Felix Aviles. ..i worked before in mavis Westfield, nj but in march moved to PR for fix family...

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Firestone Complete Auto Care and Mavis Discount Tire Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

Mavis Discount Tire is such a RIP OFF! They have this "Hook-and-bait" package for $70.00 This cover brake pad replacemen...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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1

Purchased a set of Mavis " Special purchase tires (discount no name brand)". I drive the vehicle less than 2,000 miles p...

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Firestone Complete Auto Care and Mavis Discount Tire Latest Reviews

Recent published reviews
1

Store 015679
Invoice 176077
I paid $1303. on this invoice over $800. of that is for a quoted
ac repair. The ac was supposed...

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2.8

I had a 10:00 appointment to have four new tires put on. They never put my car on the lift until after 11:00. They...

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2.5

You may have good experiences at first, but they'll fade away and become inconsistent. The company's values do not...

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2.6

I called and got a price for tires and an alignment.I was quoted a price of 60.00 per tire .After the tire installation...

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Firestone Complete Auto Care and Mavis Discount Tire Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Car Repair (71 reviews)
  • Firestone Complete Auto Care Customer Care (71 reviews)
  • Mavis Discount Tire Customer Care (120 reviews)
  • Mavis Discount Tire Car Repair (98 reviews)
  • Mavis Discount Tire Tire Replacement (67 reviews)