PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mathis Tire and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mathis Tire
Firestone Complete Auto Care

Mathis Tire and Firestone Complete Auto Care Overview

Total reviews
31
777
Company responses
0
0
Issues resolved
1
9

Mathis Tire and Firestone Complete Auto Care Consumer Ratings

Rank
149 out of 1717 in Service Centers and Repairs category
228 out of 1717 in Service Centers and Repairs category
Customer service
136 in category
172 in category
Price Affordability
226 in category
245 in category
Product or Service Quality
98 in category
151 in category
Value for money
119 in category
203 in category

Mathis Tire and Firestone Complete Auto Care Rating Details

Customer service
1.9 (17 reviews)
1.6 (299 reviews)
Reviewer's quote

...I experienced the absolute worst customer service that I have ever encountered on today August 27, 2016. I took my car to the Park Avenue location Memphis, Tennessee at about 1:30p. m for a simple wheel alignment...

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Made an appointment 3 days ago to get my oil changed I have been here for 3 hours they did not have the oil And I am still waiting very bad customer service..

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Price Affordability
1.8 (15 reviews)
1.7 (242 reviews)
Reviewer's quote

Where do I begin... in August 2015, I took my car to the Mathis tire location on Hwy 64, at that time Joe (no longer there) was the manger. They rotated my tires and changed my oil. Well, later that after noon, I noticed one of rim center caps was missing (chrome rims). I immediately called the...

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like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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Product or Service Quality
2.2 (13 reviews)
1.6 (256 reviews)
Reviewer's quote

I have called the Goodyear corporate headquarters customer service line, and they said I can file a complaint. They also said if a store gets too many complaints, corporate can cut off the tire supply, even if the store is an independent one which this one is. Thus, they recommended calling the...

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...AFTER MUCH HESITATION I ALLOWED THE SERVICE THEY WERE SELLING ME. I WAS CHARGED $129. 74 PART OF THE CHARGE WAS 15oz OF FREON...

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Value for money
2 (12 reviews)
1.5 (248 reviews)
Reviewer's quote

I took it back in Wedneday morning and they stated it need another part, so i had to pay extra money. I told them that i wasnt spending any more money for the same problen it was having when i brought it. They told me that they could tak part from my old transmission and out it on the replaced...

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...It will cost me a little money but, it will cost firestone a lot more. When I stop paying my firestone card, maybe someone will get in touch with me. I read a lot of reviews with the same outcome..

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Mathis Tire and Firestone Complete Auto Care Pros and Cons

Pros
No votes
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
Cons
  • See note
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge

Mathis Tire and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

Great experience!! These guys are top notch shop

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

I came in to get my oil change & Jerry Henderson was very helpful & kind. They also found a nail in my tire & fixed it....

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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Mathis Tire and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

I had one of my headlight bulb changed and oil changed on10/04/14, the labor and parts cost me $114.14. Unfortunately I...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

To begin, I went in for a new tire and I also asked for a tire rotation. Well, when I went out to my car I discovered...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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Mathis Tire and Firestone Complete Auto Care Latest Reviews

Recent published reviews
1

I called the Latham store to ask about tires. Was put on hold for over 15 mins. Finally was told to come down they...

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1.8

Called and wrote letters to firestone and associates. No one will take 5 minutes to talk. That's ok. My next course of...

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1

Where do I begin... in August 2015, I took my car to the Mathis tire location on Hwy 64, at that time Joe (no longer...

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No votes

An employee and very rude attitude and is your manager at a branch got ignorant with me and my daughter there and I...

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Mathis Tire and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Mathis Tire Car Repair (5 reviews)
  • Mathis Tire Customer Care (4 reviews)
  • Mathis Tire Repair (2 reviews)
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (67 reviews)