PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Les Schwab Tire Centers and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Les Schwab Tire Centers
Firestone Complete Auto Care

Les Schwab Tire Centers and Firestone Complete Auto Care Overview

Total reviews
695
761
Company responses
0
0
Issues resolved
4
9

Les Schwab Tire Centers and Firestone Complete Auto Care Consumer Ratings

Rank
186 out of 1707 in Service Centers and Repairs category
225 out of 1707 in Service Centers and Repairs category
Customer service
162 in category
173 in category
Product or Service Quality
150 in category
155 in category
Price Affordability
164 in category
244 in category
Value for money
147 in category
200 in category

Les Schwab Tire Centers and Firestone Complete Auto Care Rating Details

Customer service
1.7 (150 reviews)
1.6 (289 reviews)
Reviewer's quote

...Professional?? Not even close!! This place is awful for customer service now and desperately needs changes in management and front staff!..

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Made an appointment 3 days ago to get my oil changed I have been here for 3 hours they did not have the oil And I am still waiting very bad customer service..

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Product or Service Quality
1.7 (119 reviews)
1.6 (250 reviews)
Reviewer's quote

...Around 10 am I see one of the employees, a larger around the waist guy go out and takes my truck to the truck service/alignment area. So I go over to let him know what was wrong. As I'm walking over to the shop I see him walking across the shop...

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My husband went back in requesting that the tires to be balanced as well as our traction control service. He waited there for four hours waiting for them to get to him. They actually ended up rotating the tires which he had not requested putting one of our new tires on the back and leaving one on...

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Price Affordability
2.1 (114 reviews)
1.7 (234 reviews)
Reviewer's quote

...They gave me only 120 and said i had to pay half the price of a tire cash. Ok, whatever. I paid half and went on my merry way feeling like I had actually opened an account of value, and i would reap many benefits (my other account was a jewelry store with a credit line of 400)...

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like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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Value for money
1.9 (107 reviews)
1.5 (240 reviews)
Reviewer's quote

...I was spending the extra money with Schwab so that if I ever needed them they would be there for me. They weren't so I'm gone. Buyer beware!! Talk is cheap and that's all this company does any more...

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With each visit I found myself paying more money for some they found associated with the repair, even though its warrantied they look at it as a separate repair, and each repair still doesn't get properly fixed. Recently had my bearings and axle replaced for the third time, took it back with...

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Les Schwab Tire Centers and Firestone Complete Auto Care Pros and Cons

Pros
  • Location
  • Polite employees
  • Popcorn
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
Cons
  • Poor customer service
  • Unwillingness to make things right
  • Poor management
  • Bad customer service
  • Poor service and excessive charge
  • Long wait

Les Schwab Tire Centers and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

My 2002 ford expedition started leaking oil, So I took it to les swab and they told me the oil pan gasket was leaking an...

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5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

If you're going to make us wait over an hour please bring back the comfortable sofas back.

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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Les Schwab Tire Centers and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

In July of 2014, I went to Schwab and talked to Nate the manager, I was trying to decide between buying new wheels or...

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1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

My fiance went to les schwab in east bremerton and they started to take his tires and rims off only to find he needed...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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Les Schwab Tire Centers and Firestone Complete Auto Care Latest Reviews

Recent published reviews
2.3

On Monday, June 29th 2020, I went into the shop on Simpson Ave Aberdeen, WA because of the airbags they installed on my...

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2.6

Set an appointment for July 7, for a new set of tires. Dropped my car off on the afternoon of July 6 and today July 8...

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2.3

I went in yesterday (July 1st 2020) because I had an issue with an airbag they installed on the rear of my 2017 Chevy...

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No votes

I recently had the opportunity to use a local Firestone tire dealer in my local area. I was in need of four new...

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Les Schwab Tire Centers and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Les Schwab Tire Centers Manager (63 reviews)
  • Les Schwab Tire Centers Repair (52 reviews)
  • Les Schwab Tire Centers Customer Care (42 reviews)
  • Firestone Complete Auto Care Oil Change (91 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (66 reviews)