PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Les Schwab Tire Centers and Firestone Complete Auto Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Les Schwab Tire Centers
Firestone Complete Auto Care

Les Schwab Tire Centers and Firestone Complete Auto Care Overview

Total reviews
688
686
Company responses
0
0
Issues resolved
4
8

Les Schwab Tire Centers was first mentioned on PissedConsumer on Nov 14, 2007 and since then this brand received 688 reviews. It is 2 reviews more than Firestone Complete Auto Care received since Jan 7, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Les Schwab Tire Centers customer support team and Firestone Complete Auto Care customer service.

Les Schwab Tire Centers and Firestone Complete Auto Care Consumer Ratings

Rank
181 out of 2411 in Service Centers and Repairs category
214 out of 2411 in Service Centers and Repairs category
Customer service
159 in category
172 in category
Staff
147 in category
181 in category
Product or Service Quality
141 in category
152 in category

According to consumer ratings and reviews, Les Schwab Tire Centers ranks 33 points higher in the Service Centers and Repairs category than Firestone Complete Auto Care. People gave Les Schwab Tire Centers 1.7 stars for Customer service criterion in Service Centers and Repairs category and it is 462 points higher than the worst rated brand in this category. At the same time, Firestone Complete Auto Care was rated 1.6 stars for Customer service criterion in this category and it is 449 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Les Schwab Tire Centers has a higher rating than Firestone Complete Auto Care. Regarding Product or Service Quality criterion, consumers gave Les Schwab Tire Centers 1.7 stars and it is 77% greater than other in category. Firestone Complete Auto Care however was rated 1.6 stars and it is 76% greater than other in category.

Les Schwab Tire Centers and Firestone Complete Auto Care Rating Details

Customer service
1.7 (148 reviews)
1.6 (243 reviews)
Reviewer's quote

...Professional?? Not even close!! This place is awful for customer service now and desperately needs changes in management and front staff!..

PissedConsumer1533396

...very disappointed in the customer service because the situation was treating like a joke and the front store employees were too busy playing on their phones..

Sky S
Staff
1.9 (128 reviews)
1.7 (230 reviews)
Reviewer's quote

...Extreamly lazy, slow moving staff. I have used Schwab for years but I am thinking Costco, or Firestone would be a better choice these days. Schwab locations East of the Cascades seem to have forgotten what Les started...

Zamyah

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R
Product or Service Quality
1.7 (117 reviews)
1.6 (209 reviews)
Reviewer's quote

To me, this goes above and beyond good service. This company builds relationships that make you want to go back (which we will) and buy tires. They are honest and trustworthy and we have done business with both the Puyallup division and the Shelton division and found both to be VERY customer...

Diana L

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake

Les Schwab Tire Centers and Firestone Complete Auto Care Pros and Cons

Pros
  • Location
  • Polite employees
  • Popcorn
  • Reasonably nice upfront personnel
  • Very unsatisfactory
  • Staff was friendly
Cons
  • Poor customer service
  • Unwillingness to make things right
  • Poor management
  • Bad customer service
  • Poor service and excessive charge
  • Poor service

Les Schwab Tire Centers and Firestone Complete Auto Care Most Positive Reviews

Top rated reviews
5

My 2002 ford expedition started leaking oil, So I took it to les swab and they told me the oil pan gasket was leaking an...

5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Les Schwab Tire Centers and Firestone Complete Auto Care Most Critical Reviews

Lowest rated reviews
1

In July of 2014, I went to Schwab and talked to Nate the manager, I was trying to decide between buying new wheels or...

1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Les Schwab Tire Centers and Firestone Complete Auto Care Latest Reviews

Recent published reviews
3.5

I was long term customer 30+ years. If tires failed reach the expected mileage they would be fair and adjust...

Read all 688 reviews
1.3

went to get my wind shield wipers changed because I couldnt see while a storm was happening. I arrived at my closest...

Read all 686 reviews

Les Schwab Tire Centers and Firestone Complete Auto Care Products and Services

Most reviewed product and services
  • Les Schwab Tire Centers Manager (63 reviews)
  • Les Schwab Tire Centers Repair (52 reviews)
  • Les Schwab Tire Centers Customer Care (42 reviews)
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)