PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Les Schwab Tire Centers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Les Schwab Tire Centers

Firestone Complete Auto Care and Les Schwab Tire Centers Overview

Total reviews
680
688
Company responses
0
0
Issues resolved
7
4

Les Schwab Tire Centers was first mentioned on PissedConsumer on Nov 14, 2007 and since then this brand received 688 reviews. It is 8 reviews more than Firestone Complete Auto Care received since Jan 7, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Firestone Complete Auto Care customer support team and Les Schwab Tire Centers customer service.

Firestone Complete Auto Care and Les Schwab Tire Centers Consumer Ratings

Rank
211 out of 2659 in Service Centers and Repairs category
178 out of 2659 in Service Centers and Repairs category
Customer service
170 in category
156 in category
Staff
180 in category
145 in category
Product or Service Quality
150 in category
140 in category

According to consumer ratings and reviews, Les Schwab Tire Centers ranks 33 points higher in the Service Centers and Repairs category than Firestone Complete Auto Care. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 445 points higher than the worst rated brand in this category. At the same time, Les Schwab Tire Centers was rated 1.7 stars for Customer service criterion in this category and it is 459 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Les Schwab Tire Centers has a higher rating than Firestone Complete Auto Care. Regarding Product or Service Quality criterion, consumers gave Firestone Complete Auto Care 1.6 stars and it is 76% greater than other in category. Les Schwab Tire Centers however was rated 1.7 stars and it is 77% greater than other in category.

Firestone Complete Auto Care and Les Schwab Tire Centers Rating Details

Customer service
1.6 (239 reviews)
1.7 (148 reviews)
Reviewer's quote

I contact every customer support number listed online and they have no way to lookup my order by order nbr. Why issue an order nbr if it ia meaningless to the company? They assured me that my credit card will be credited in about 7 days. Thats great it does not get me to work or buy new tires while...

Phillipe

...I am thinking to myself when I needed an appointment for alignment they were able to help me at the service desk with that. By you not making this appointment you are not doing right by your customer. I was able to drive to the Hamilton store and within 45 minutes I got my tires rotated...

Terry M
Staff
1.7 (227 reviews)
1.9 (128 reviews)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

I was quoted a certain price on a job and I went in to have the job done and they started giving me all these excuses why it was going to be noticeable more then the quote and I feel this is wrong and not the way to conduct yourselves as professionals when doing business they were extremely rude...

PissedConsumer1533396
Product or Service Quality
1.6 (205 reviews)
1.7 (117 reviews)
Reviewer's quote

Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...

PissedConsumer1716790

So i live in oregon but i visit idaho a lot because my family is there. One of my many trips, one year ago, led me to need a new tire. Which i was not prepared to pay for out of pocket. As Les Schwab had been recommened to me to build my credit, i decided, what the heck! I can kill two birds with...

Jaelynn D

Firestone Complete Auto Care and Les Schwab Tire Centers Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
  • Location
  • Polite employees
  • Popcorn
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
  • Poor customer service
  • Unwillingness to make things right
  • Poor management

Firestone Complete Auto Care and Les Schwab Tire Centers Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

5

My 2002 ford expedition started leaking oil, So I took it to les swab and they told me the oil pan gasket was leaking an...

Firestone Complete Auto Care and Les Schwab Tire Centers Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

In July of 2014, I went to Schwab and talked to Nate the manager, I was trying to decide between buying new wheels or...

Firestone Complete Auto Care and Les Schwab Tire Centers Latest Reviews

Recent published reviews
1

Ordered tires online with advance payment and appointment all through the firestone website. Show at the shop/store hr...

Read all 680 reviews
3.5

I was long term customer 30+ years. If tires failed reach the expected mileage they would be fair and adjust...

Read all 688 reviews

Firestone Complete Auto Care and Les Schwab Tire Centers Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • Les Schwab Tire Centers Manager (63 reviews)
  • Les Schwab Tire Centers Repair (52 reviews)
  • Les Schwab Tire Centers Customer Care (42 reviews)