PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Hibdon Tires Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Hibdon Tires Plus

Firestone Complete Auto Care and Hibdon Tires Plus Overview

Total reviews
686
5
Company responses
0
0
Issues resolved
8
0

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 686 reviews. It is 681 reviews more than Hibdon Tires Plus received since Dec 23, 2015.

Firestone Complete Auto Care and Hibdon Tires Plus Consumer Ratings

Rank
214 out of 2411 in Service Centers and Repairs category
398 out of 2411 in Service Centers and Repairs category
Customer service
172 in category
220 in category
Staff
181 in category
232 in category
Product or Service Quality
152 in category
492 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 184 points higher in the Service Centers and Repairs category than Hibdon Tires Plus. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 449 points higher than the worst rated brand in this category. At the same time, Hibdon Tires Plus was rated 1.3 stars for Customer service criterion in this category and it is 401 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than Hibdon Tires Plus. Regarding Product or Service Quality criterion, consumers gave Firestone Complete Auto Care 1.6 stars and it is 76% greater than other in category. Hibdon Tires Plus however was rated 1 stars and it is 79% worse than other in category.

Firestone Complete Auto Care and Hibdon Tires Plus Rating Details

Customer service
1.6 (243 reviews)
1.3 (3 reviews)
Reviewer's quote

...very disappointed in the customer service because the situation was treating like a joke and the front store employees were too busy playing on their phones..

Sky S

I started using this company in the Tulsa area a couple years ago because of the allure of their store card which provides 6 months no interest on larger expenses. However, the past few times Ive been its been one thing after another.For example, I took my wifes car (08 suburban) in for a flat...

Pissedconsumer
Staff
1.7 (230 reviews)
1.3 (3 reviews)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

My 80 year old mother called the norman oklahoma I-35 and main made and appointment for an oil change tires rotate and check the brakes. She left the car there went and ate for an hour then came back just to have to sit and wait for another 3 1-2 hours and only got the tires rotated. They kept...

Bud
Product or Service Quality
1.6 (209 reviews)
1 (3 reviews)
Reviewer's quote

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake

I took my car in for a brake inspection. It was just starting to squeak a little when I pressed on the brakes, in the front. I was told that a standard brake job cost 99.00 if needed. I left my car there and was called 4 hours later that my car needed new rotors front and back, new brake pads and...

Emily P

Firestone Complete Auto Care and Hibdon Tires Plus Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Very unsatisfactory
  • Staff was friendly
No votes
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
No votes

Firestone Complete Auto Care and Hibdon Tires Plus Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

No votes

Firestone Complete Auto Care and Hibdon Tires Plus Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

I brought my 2015 f350 in the the store in Edmond. I had called SN got a quote of $237.00 to replace the back brakes...

Firestone Complete Auto Care and Hibdon Tires Plus Latest Reviews

Recent published reviews
1.3

went to get my wind shield wipers changed because I couldnt see while a storm was happening. I arrived at my closest...

Read all 686 reviews
1

I started using this company in the Tulsa area a couple years ago because of the allure of their store card which provid...

Read all 5 reviews

Firestone Complete Auto Care and Hibdon Tires Plus Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • Hibdon Tires Plus Car Repair (2 reviews)