PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and Hibdon Tires Plus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
Hibdon Tires Plus

Firestone Complete Auto Care and Hibdon Tires Plus Overview

Total reviews
680
3
Company responses
0
0
Issues resolved
7
0

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 680 reviews. It is 677 reviews more than Hibdon Tires Plus received since Dec 23, 2015.

Firestone Complete Auto Care and Hibdon Tires Plus Consumer Ratings

Rank
211 out of 2659 in Service Centers and Repairs category
371 out of 2659 in Service Centers and Repairs category
Customer service
170 in category
125 in category
Staff
180 in category
137 in category
Value for money
186 in category
481 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 160 points higher in the Service Centers and Repairs category than Hibdon Tires Plus. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 445 points higher than the worst rated brand in this category. At the same time, Hibdon Tires Plus was rated 2 stars for Customer service criterion in this category and it is 490 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Hibdon Tires Plus has a higher rating than Firestone Complete Auto Care. Regarding Value for money criterion, consumers gave Firestone Complete Auto Care 1.5 stars and it is 70% greater than other in category. Hibdon Tires Plus however was rated 1 stars and it is 78% worse than other in category.

Firestone Complete Auto Care and Hibdon Tires Plus Rating Details

Customer service
1.6 (239 reviews)
2 (1 review)
Reviewer's quote

I contact every customer support number listed online and they have no way to lookup my order by order nbr. Why issue an order nbr if it ia meaningless to the company? They assured me that my credit card will be credited in about 7 days. Thats great it does not get me to work or buy new tires while...

Phillipe

I took my car in for a brake inspection. It was just starting to squeak a little when I pressed on the brakes, in the front. I was told that a standard brake job cost 99.00 if needed. I left my car there and was called 4 hours later that my car needed new rotors front and back, new brake pads and...

Emily P
Staff
1.7 (227 reviews)
2 (1 review)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

No items

Value for money
1.5 (195 reviews)
1 (1 review)
Reviewer's quote

I’ve been a customer of this store for years, and have a 2002 F-150 that was in pretty good shape overall. I noticed some noise up front when driving at 194k miles, and took it in for a check.Ball joints and control arms needed replacement. O.K., reasonable. I should get about 70 to 100k miles from...

Dale S

No items

Firestone Complete Auto Care and Hibdon Tires Plus Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
No votes
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
No votes

Firestone Complete Auto Care and Hibdon Tires Plus Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

No votes

Firestone Complete Auto Care and Hibdon Tires Plus Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

I brought my 2015 f350 in the the store in Edmond. I had called SN got a quote of $237.00 to replace the back brakes...

Firestone Complete Auto Care and Hibdon Tires Plus Latest Reviews

Recent published reviews
1

Ordered tires online with advance payment and appointment all through the firestone website. Show at the shop/store hr...

Read all 680 reviews
1.3

I took my car in for a brake inspection. It was just starting to squeak a little when I pressed on the brakes, in the...

Read all 3 reviews

Firestone Complete Auto Care and Hibdon Tires Plus Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • Hibdon Tires Plus Car Repair (2 reviews)