PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and First Extended Service Corporation as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
First Extended Service Corporation

Firestone Complete Auto Care and First Extended Service Corporation Overview

Total reviews
681
128
Company responses
0
0
Issues resolved
7
1

Firestone Complete Auto Care was first mentioned on PissedConsumer on Jan 7, 2008 and since then this brand received 681 reviews. It is 553 reviews more than First Extended Service Corporation received since Apr 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Firestone Complete Auto Care customer support team and First Extended Service Corporation customer service.

Firestone Complete Auto Care and First Extended Service Corporation Consumer Ratings

Rank
212 out of 2660 in Service Centers and Repairs category
299 out of 2660 in Service Centers and Repairs category
Customer service
170 in category
197 in category
Staff
178 in category
219 in category
Product or Service Quality
149 in category
214 in category

According to consumer ratings and reviews, Firestone Complete Auto Care ranks 87 points higher in the Service Centers and Repairs category than First Extended Service Corporation. People gave Firestone Complete Auto Care 1.6 stars for Customer service criterion in Service Centers and Repairs category and it is 445 points higher than the worst rated brand in this category. At the same time, First Extended Service Corporation was rated 1.4 stars for Customer service criterion in this category and it is 418 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Firestone Complete Auto Care has a higher rating than First Extended Service Corporation. Regarding Product or Service Quality criterion, consumers gave Firestone Complete Auto Care 1.6 stars and it is 76% greater than other in category. First Extended Service Corporation however was rated 1.2 stars and it is 65% greater than other in category.

Firestone Complete Auto Care and First Extended Service Corporation Rating Details

Customer service
1.6 (240 reviews)
1.4 (44 reviews)
Reviewer's quote

in Cincinnati please dont do business there anymore they had the worst and rudest customer service i ever delt with and they did no work at all. Thank you i just needed someone who hear what they had done to us. So i took it to a small town Walmart and they only charged me 42$ and was done with it...

Drake

I called and the Chevy dealer that is repairing my vehicle, we were both HUNG UP by the customer service *** you have on the phone I have an est of $3400 and only $400 is covered by this "SO CALLED" extended service BS!! Very RUDE people you have working for you and I will be telling EVERYBODY on...

Gary R
Staff
1.7 (228 reviews)
1.5 (40 reviews)
Reviewer's quote

...location due to possibly tearing down that building for relocation but learned that week that their lease was renewed and they would soon be back to full staff. Let me say that I am a long-term, consistent customer of Firestone at this location. I go there for my oil changes, tire rotations, I have the lifetime alignment and I purchase my tires from...

Veronica R

Total scam and commits FRAUD regarding their extended service warranties. They will NOT pay out a claim for any will are absolutely hard to get on a call, respond to calls, emails and any other form of communication that will hold them accountable to the warranty they sell. Total FRAUD...

TAMMIE B
Product or Service Quality
1.6 (206 reviews)
1.2 (37 reviews)
Reviewer's quote

Took my vehicle in for a tire rotation, as soon as I left the shop , less than a mile away began to hear noise under the left front tire area. As I drive the vehicle through out the day (10 miles), noise began to get louder. Called the shop took the car back the next day( less than 24 hrs. They...

PissedConsumer1716790

Purchased 24 month coverage. On the 24th month alternator and battery went out. They would not cover anything. They told me this after being passed between 4 people on the phone

Codee A

Firestone Complete Auto Care and First Extended Service Corporation Pros and Cons

Pros
  • Reasonably nice upfront personnel
  • Staff was friendly
  • People were nice
  • This site
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Poor service
  • Unreasonableness and untimeliness of this business
  • Poor customer service
  • Pitiful

Firestone Complete Auto Care and First Extended Service Corporation Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

5

Well, just recently last week my 2007 Ford F150 had an issue with the front wheel as I was driving. Pulled over and...

Firestone Complete Auto Care and First Extended Service Corporation Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

1

I have asked several times to send me what is covered under my auto warranty no response. I paid dealer1400 for it and...

Firestone Complete Auto Care and First Extended Service Corporation Latest Reviews

Recent published reviews
1

To whom it may concern
We took our truck in to have oil and spark plugs changed, my husband has had 5 surgeries so i did...

Read all 681 reviews
1

Total scam and commits FRAUD regarding their extended service warranties. They will NOT pay out a claim for any will...

Read all 128 reviews

Firestone Complete Auto Care and First Extended Service Corporation Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (89 reviews)
  • Firestone Complete Auto Care Customer Care (68 reviews)
  • Firestone Complete Auto Care Car Repair (61 reviews)
  • First Extended Service Corporation Auto Claim (19 reviews)
  • First Extended Service Corporation Customer Care (14 reviews)
  • First Extended Service Corporation Warranty (6 reviews)