PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and First Extended Service Corporation as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
First Extended Service Corporation

Firestone Complete Auto Care and First Extended Service Corporation Overview

Total reviews
725
136
Company responses
0
0
Issues resolved
8
3

Firestone Complete Auto Care and First Extended Service Corporation Consumer Ratings

Rank
226 out of 1729 in Service Centers and Repairs category
315 out of 1729 in Service Centers and Repairs category
Customer service
172 in category
201 in category
Product or Service Quality
157 in category
211 in category
Value for money
185 in category
215 in category
Price Affordability
238 in category
263 in category

Firestone Complete Auto Care and First Extended Service Corporation Rating Details

Customer service
1.6 (272 reviews)
1.5 (48 reviews)
Reviewer's quote

Here is the biggest stab in the back, and hands down the worst customer service I've ever experienced. The manager of store 13463 Daniel Gutierrez called and left a message telling me he had an update on my struts, and that there was no need to talk about what happened the day before. Not one...

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...Buyer beware!! They are very unyielding, not customer service friendly at all!!! After about 4 weeks I called them and was told to give them approx. 3 months to review and resolve my claim. After 3 months I called and was told the claim was denied...

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Product or Service Quality
1.6 (234 reviews)
1.3 (41 reviews)
Reviewer's quote

...They try this with me everytime I take my Car , but I am more experienced with this knowledge of how they Pressure there service on you. They are horrible and make you wait. Its like they themselves I mean the front managers of Luis &;;;;;;;; Jonathan donʻt like their jobs...

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I had a warranty through First Extended Service Corporation for a used car I bought. The cost of the warranty was factored into the loan, and I *was* confident that it would come in handy. I was beyond wrong...

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Value for money
1.5 (225 reviews)
1.3 (40 reviews)
Reviewer's quote

...it was leaking they assumed all it was was the host now they're trying to get another $600 so we're talkin about $1,400 during a pandemic when nobody has money and now they're holding my car...

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...They have my money and I have no warranty services paid for on the vehicle. No appreciation out respect for the consumer and expectations with purchase. Would like to see a class action suit against this company..

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Price Affordability
1.7 (220 reviews)
1.5 (35 reviews)
Reviewer's quote

like I said before I took my truck in to have it alignment I was told the price would be 79. 99 before taxes so I thought that was with a one year warranty but that's not the case then I called to have it realine and they told me that a one time only for that price and if I wanted a one year...

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Total scam and commits FRAUD regarding their extended service warranties. They will NOT pay out a claim for any will are absolutely hard to get on a call, respond to calls, emails and any other form of communication that will hold them accountable to the warranty they sell. Total FRAUD...

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Firestone Complete Auto Care and First Extended Service Corporation Pros and Cons

Pros
  • Very unsatisfactory
  • Reasonably nice upfront personnel
  • New tires
  • This site
Cons
  • Bad customer service
  • Poor service and excessive charge
  • Excessive charge
  • Unreasonableness and untimeliness of this business
  • Poor customer service
  • Pitiful

Firestone Complete Auto Care and First Extended Service Corporation Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

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5

Well, just recently last week my 2007 Ford F150 had an issue with the front wheel as I was driving. Pulled over and...

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5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

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5

I Call First Extended Warranty Costumer Service By 04/04/2018 And They Told Me To Take My Car To The Dealer , I Took...

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Firestone Complete Auto Care and First Extended Service Corporation Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

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1

I have asked several times to send me what is covered under my auto warranty no response. I paid dealer1400 for it and...

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1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

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1

This company has the worst customer service that I've ever experienced. It was bad enough that they excluded my repair...

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Firestone Complete Auto Care and First Extended Service Corporation Latest Reviews

Recent published reviews
1.4

My daughter Took her Car to Hilo Firestone for a lube , oil, filter and Car care package which is easy to do. Which...

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No votes

Flat tire on Pleasant Vally BLVD

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1

The last two times I went to firestone on 16th St., Moline, Illinois, they tryed to charge me for work that was not...

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1

I would give 0 stars if that was an option! Filed a claim that was denied because I had a repair done without prior...

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Firestone Complete Auto Care and First Extended Service Corporation Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (90 reviews)
  • Firestone Complete Auto Care Customer Care (70 reviews)
  • Firestone Complete Auto Care Car Repair (65 reviews)
  • First Extended Service Corporation Auto Claim (20 reviews)
  • First Extended Service Corporation Customer Care (14 reviews)
  • First Extended Service Corporation Warranty (7 reviews)