PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Firestone Complete Auto Care and First Extended Service Corporation as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Firestone Complete Auto Care
First Extended Service Corporation

Firestone Complete Auto Care and First Extended Service Corporation Overview

Total reviews 792 142
Company responses 0 0
Issues resolved 10 3

Firestone Complete Auto Care and First Extended Service Corporation Consumer Ratings

Rank
230 out of 1741 in Service Centers and Repairs category
320 out of 1741 in Service Centers and Repairs category
Customer service
172 in category
207 in category
Product or Service Quality
156 in category
219 in category
Value for money
202 in category
228 in category
Price Affordability
247 in category
276 in category

Firestone Complete Auto Care and First Extended Service Corporation Rating Details

Customer service
1.6 (309 reviews)
1.4 (53 reviews)
Reviewer's quote

...The customer service was awful. There is no accountability on these shops. Firestone is overpriced, takes forever to service vehicles, and are not honest about the needs of your vehicle..

Read full review

...First Extended and Car dealer have a sweet scam for trusting customers !..

Read full review
Product or Service Quality
1.6 (264 reviews)
1.2 (49 reviews)
Reviewer's quote

...I also said, the “Service Engine Light” is on. I think it was the sensor that controls the headlights power when the sun goes down. It wasn’t working...

Read full review

... your vehicle is within 40 miles of the selling dealer, you must deliver your vehicle to the selling dealer at the address shown on the cover of your Extended Service Agreement" My Jeep was not in the condition to drive the 40 miles. I was sold a Extended Warranty that my salesman knew I lived 35 miles away. I feel I got taken being a female...

Read full review
Value for money
1.5 (257 reviews)
1.3 (47 reviews)
Reviewer's quote

I read every bodies review for firestone, seems like we all got taken by the mechanics and lost a lot of money in the process..

Read full review

...Dealer forced the contract on us and made a lot of money on a piece of worthless paper. I'd call my attorney if the time and cost involved were worth the effort..

Read full review
Price Affordability
1.7 (252 reviews)
1.4 (41 reviews)
Reviewer's quote

I am a very understanding person so I was thinking they may be upset about the price or it is taking too long. I am going to be fine because I have had dealings with this group before and the work has been good. A few times I had to turn back around because something was loose, but it was caught...

Read full review

they are the worst company to deal with, they never tell you what or how to proceed and once you have put the claim they will do anything they can to not pay. They dont provide any updates about the claim so that means you have be calling every day to get an update and it takes them about 30 min to...

Read full review

Firestone Complete Auto Care and First Extended Service Corporation Pros and Cons

Pros
  • Very unsatisfactory
  • I used to be a loyal and happy customer
  • Reasonably nice upfront personnel
  • This site
  • You have paid for my rear main seal
Cons
  • Bad customer service
  • Faulty service
  • Poor service and excessive charge
  • Unreasonableness and untimeliness of this business
  • Poor customer service
  • Pitiful

Firestone Complete Auto Care and First Extended Service Corporation Most Positive Reviews

Top rated reviews
5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE...

Read full review
5

Well, just recently last week my 2007 Ford F150 had an issue with the front wheel as I was driving. Pulled over and...

Read full review
5

My Explorer started making a horrible noise. Was trading it off that evening! Pulled into Firestone on 71st st in...

Read full review
5

I Call First Extended Warranty Costumer Service By 04/04/2018 And They Told Me To Take My Car To The Dealer , I Took...

Read full review

Firestone Complete Auto Care and First Extended Service Corporation Most Critical Reviews

Lowest rated reviews
1

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep...

Read full review
1

I have asked several times to send me what is covered under my auto warranty no response. I paid dealer1400 for it and...

Read full review
1

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody...

Read full review
1

This company has the worst customer service that I've ever experienced. It was bad enough that they excluded my repair...

Read full review

Firestone Complete Auto Care and First Extended Service Corporation Latest Reviews

Recent published reviews
1

Store 015679
Invoice 176077
I paid $1303. on this invoice over $800. of that is for a quoted
ac repair. The ac was supposed...

Read full review
1

they are the worst company to deal with, they never tell you what or how to proceed and once you have put the claim...

Read full review
2.5

You may have good experiences at first, but they'll fade away and become inconsistent. The company's values do not...

Read full review
No votes

I believe the dealership is trying to fraud me and your warranty company. Ive never had one problem with my truck until...

Read full review

Firestone Complete Auto Care and First Extended Service Corporation Products and Services

Most reviewed product and services
  • Firestone Complete Auto Care Oil Change (92 reviews)
  • Firestone Complete Auto Care Car Repair (71 reviews)
  • Firestone Complete Auto Care Customer Care (71 reviews)
  • First Extended Service Corporation Auto Claim (20 reviews)
  • First Extended Service Corporation Customer Care (13 reviews)
  • First Extended Service Corporation Warranty (10 reviews)