PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Foot Locker and Finish Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Foot Locker
Finish Line

Foot Locker and Finish Line Overview

Total reviews 465 158
Company responses 0 0
Issues resolved 2 2

Foot Locker and Finish Line Consumer Ratings

Rank
635 out of 2104 in Footwear and Clothing category
558 out of 2104 in Footwear and Clothing category
Customer service
425 in category
475 in category
Website
569 in category
544 in category
Exchange, Refund and Cancellation Policy
372 in category
379 in category
Delivery Service
452 in category
383 in category

Foot Locker and Finish Line Rating Details

Customer service
1.3 (170 reviews)
1.2 (78 reviews)
Reviewer's quote

...Customer Service number doesn't work and not responding to emails!!..

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...the check so I keep hearing different stories it's been almost a month now and I have not yet received my refund I need my money now this is the worst customer service ever to never deal with Finish Line they have the worst customer...

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Website
1.8 (150 reviews)
1.9 (59 reviews)
Reviewer's quote

...Ive been trying to call but the automated person says due to COVID 19 they arent answering calls and the website is suddenly not responding as well. All I want is my other shoe and something for this inconvenience..

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...It’s not my fault your website doesn’t update your inventory correctly or you realized you lost money. I will never do business with finishline. com again...

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Exchange, Refund and Cancellation Policy
1.4 (143 reviews)
1.4 (70 reviews)
Reviewer's quote

I need my refund now. I sent the shoes back over a month ago. Give me my money now..

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I never received the shoes??! Come to find out they cx my order with no refund and never notified me! This time Im still waiting on different pair of shoes!! Its been literally almost a month still nothing!! I called they stated same thing! Shoe size not available??!! Why in the world will your...

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Delivery Service
1.4 (138 reviews)
1.7 (56 reviews)
Reviewer's quote

The problem is that the delivery location was in the path of a Category 4 hurricane and hours before the city was under a mandatory evacuation. If the item was delivered, why would anyone leave a delivery hours before a hurricane potentially destroys everything? Also, how would a delivery be made...

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TERRIBLE MESSED UP SERVICE! Absolutely terrible.

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Foot Locker and Finish Line Pros and Cons

Pros
  • Whats taking so long
  • Online shopping
  • Lost package
  • Horriable
  • Good selection of sizes
  • Newest styles
Cons
  • Poor customer service
  • Customer service proposes no solution and wastes your time
  • Never answer customer service phone
  • Customer service
  • Customer care line
  • Very very very poor managment

Foot Locker and Finish Line Most Positive Reviews

Top rated reviews
5

Hello my name is Inell Duncan and I am A youth Leader at Providence Cogic in High point North Carolina. We at Providence...

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5

My father needed me to buy my sisters shoes, of course he wouldn't know what to get, so he asked me to place the order...

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5

It says I bought something for $106.00 and I never purchased nothing

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5

I bought shoes for my fiancé . When i got home he tried them on and didn’t like the way they fit . Tried to take them...

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Foot Locker and Finish Line Most Critical Reviews

Lowest rated reviews
1

Do not like veterans.
I was told by foot locker associates that they have a 20% discounts for military and veterans in t...

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1

Went into finish line on a not busy week day. Looked around for a pair of shoes my son picks out and at the semester...

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1

I purchased a pair of 3.0 NIKE
From lady foot locker and under 2 MONTHS the shoe started to tear on the left side. Not l...

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1

hi my name is Neel Patel and i recently visited a finish line store at los Cerritos mall and my girlfriend bought a...

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Foot Locker and Finish Line Latest Reviews

Recent published reviews
No votes

Where my orden Im so angry I want my money backs the orden number is V4002374659 where is at

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1

I have placed multiple online orders with this company. Last one it allowed me to place an order and pay for it. I...

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1.3

I ordered shoes over 2 weeks ago. You said 4 to 5 days. Received nothing yet. I still haven't talked to anyone

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1.6

I had to do an online return by mail an still waiting for refund cant seem to get anyone by phone or email for refund...

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Foot Locker and Finish Line Products and Services

Most reviewed product and services
  • Foot Locker Customer Care (59 reviews)
  • Foot Locker Shipping Service (52 reviews)
  • Foot Locker Website (18 reviews)
  • Finish Line Shipping Service (24 reviews)
  • Finish Line Customer Care (13 reviews)
  • Finish Line Manager (7 reviews)