PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fingerhut and Telebrands as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fingerhut
Telebrands

Fingerhut and Telebrands Overview

Total reviews
864
2241
Company responses
0
0
Issues resolved
3
2

Telebrands was first mentioned on PissedConsumer on May 10, 2008 and since then this brand received 2241 reviews. It is 1377 reviews more than Fingerhut received since Mar 6, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fingerhut customer support team and Telebrands customer service.

Fingerhut and Telebrands Consumer Ratings

Rank
297 out of 4213 in E-commerce category
379 out of 4213 in E-commerce category
Customer service
223 in category
238 in category
Website
305 in category
484 in category
Exchange, Refund and Cancellation Policy
212 in category
251 in category

According to consumer ratings and reviews, Fingerhut ranks 82 points higher in the E-commerce category than Telebrands. People gave Fingerhut 1.7 stars for Customer service criterion in E-commerce category and it is 904 points higher than the worst rated brand in this category. At the same time, Telebrands was rated 1.6 stars for Customer service criterion in this category and it is 889 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Fingerhut has a higher rating than Telebrands. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Fingerhut 1.8 stars and it is 81% greater than other in category. Telebrands however was rated 1.5 stars and it is 78% greater than other in category.

Fingerhut and Telebrands Rating Details

Customer service
1.7 (200 reviews)
1.6 (155 reviews)
Reviewer's quote

...Fraud department customer service is very rude..

Hobart

...DO NOT PURCHASE THIS PRODUCT AS THE QUALITY ALONG WITH THE CUSTOMER SERVICE IS POOR QUALITY..

Faye B
Website
2.5 (178 reviews)
2 (176 reviews)
Reviewer's quote

...On their website it states that you can pay more than minimum amount due and it will be applied to minimum payments due or pay in full..

PissedConsumer1199681

...After reading the website, it states that the bulbs are only expected to last 2 years. Wish I had known that prior to spending the money on these cheap gadgets. Just sad how the consumer (myself) am forced to deal with automated Chinese ***...

PissedConsumer752488
Exchange, Refund and Cancellation Policy
1.8 (166 reviews)
1.5 (136 reviews)
Reviewer's quote

It was made on 12-20-19 and as of 01-06-20 I had not received my product or no refund. I contacted the company and got transferred 3 different times to 3 different people, I got fed up and asked for a refund of the $30. While attempting to get the refund the person told me my social security number...

Xaiver

Nothing about my refund of 59. 97..

Kamsiyochukwu

Fingerhut and Telebrands Pros and Cons

Pros
  • Never again at this point
  • Ticked off
  • Easy payment option
  • Light weight
  • Concept
  • It was great while it lasted
Cons
  • Poor customer service
  • Uphelpful supervisor
  • Being screwed without the normal foreplay
  • Customer service
  • Burst very quickly
  • Poor durability

Fingerhut and Telebrands Most Positive Reviews

Top rated reviews
5

I don't no my account number

5

last year I purchased two of your hoses and they both are unusable due to leaking. I paid $19.95 for each of them plus...

Fingerhut and Telebrands Most Critical Reviews

Lowest rated reviews
1

*** finger hut s English they don't do nothing

1

I bought 4 50' pocket hoses, right from the official website last summer. By the end of last summer 2 of them failed...

Fingerhut and Telebrands Latest Reviews

Recent published reviews
1

Had an issue with a missing package. This was a product that I needed, I requested 2 day shipping. I was willing to...

Read all 864 reviews
3

I Was using my hose and it busted

Read all 2241 reviews

Fingerhut and Telebrands Products and Services

Most reviewed product and services
  • Fingerhut Account (170 reviews)
  • Fingerhut Customer Care (69 reviews)
  • Fingerhut Shipping Service (30 reviews)
  • Telebrands Pocket Hose (856 reviews)
  • Telebrands Customer Care (129 reviews)
  • Telebrands Ultra Pocket Hose (13 reviews)