PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fingerhut and Stoneberry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fingerhut
Stoneberry

Fingerhut and Stoneberry Overview

Total reviews 877 363
Company responses 0 0
Issues resolved 3 2

Fingerhut and Stoneberry Consumer Ratings

Rank
336 out of 3141 in E-commerce category
304 out of 3141 in E-commerce category
Customer service
No votes
222 in category
Website
No votes
338 in category
Exchange, Refund and Cancellation Policy
No votes
203 in category
Discounts and Special Offers
No votes
257 in category

Fingerhut and Stoneberry Rating Details

Customer service
No votes
1.8 (152 reviews)
Reviewer's quote

...Fingerhut is bad news from their catalog, to their customer service, to their, Fingerhut shows such dishonest in their products and more. I told all my family and friends to spread the news that FINGERHUT IS A FRAUD AND I ADVISE THEM TO CALL BBB. Fingerhut Reps...

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...Horrible customer service..

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Website
No votes
2.4 (130 reviews)
Reviewer's quote

...On their website it states that you can pay more than minimum amount due and it will be applied to minimum payments due or pay in full..

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...I WAS GIVEN THE OPTION TO USE THAT CODE OR (PROMO CODE MLB68) FOR JOINING; I CHOOSE (PROMO CODE) FOR FREE SHIPPING THAT IS SHOWING ON THE WEBSITE. REMOVE THE (SHIPPING & HANDLING) FEE OF $17. 99 OFF OF MY CREDIT CARD OR I WILL DISPUTE THE ENTIRE ORDER WITH MY BANK...

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Exchange, Refund and Cancellation Policy
No votes
1.9 (133 reviews)
Reviewer's quote

...Then I ordered an I brought a Samsung Galaxy A20S phone on 2/17/2020 and it is defective! As I call Asurian they told me they do not cover it and I can get a refund for a $29. 99 2-year service plan from Fingerhut as per Patrick the Supervisor. I have a copy of the chat...

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...I called the company--spoke to a rude Supervisor, ironically named Karen--and she refused to refund the late fee for the late fee ..

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Discounts and Special Offers
No votes
2.3 (124 reviews)
Reviewer's quote

...They presented a few offers including Fingerhut (the only one I remember - sorry Fingerhut) which were available for $ 0. 00 and that once this was completed that the 1,000 VISA will be delivered. It is here that I decided to apply for a credit card for Fingerhut...

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...I told the rep to remove my name from receiving any offers. If this the way they treat their customer's ill gladly take my business where im appreciated at..

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Fingerhut and Stoneberry Pros and Cons

Pros
  • Never again at this point
  • Ticked off
  • Easy payment option
  • Website presents well
  • Some good items
  • I like the company
Cons
  • Poor customer service
  • Very poor customer service
  • Uphelpful supervisor
  • Customer service
  • Any thing about stoneberry
  • Terrible practices

Fingerhut and Stoneberry Most Positive Reviews

Top rated reviews
5

I don't no my account number

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5

I never have a problem with stoneberry I love this website I just order a pair of asics shoes and they are shipping it...

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5

Finger hut started me out with a $200 credit. With me making on time payments and early payoffs. I have been able to get...

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5

Hi,I'm Sheila Bowden from Birmingham,Al.I received a catalog from Stoneberry pre-approved for 250.00 dollars.I order som...

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Fingerhut and Stoneberry Most Critical Reviews

Lowest rated reviews
1

I have been on the phone with Fingerhut for literally the last month trying to get a double payment returned to my bank...

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1

I placed an order for an elderly gentleman for a cat tower. 15 minutes later the cat fell and broke his neck. He died...

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1

We newly opened a FH account. Busy working people, never told if payment wasn't made to the very date-a late charge of $...

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1

I ordered a DVD player and after reading the reviews changed my mind the next day. Called and was told my request was...

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Fingerhut and Stoneberry Latest Reviews

Recent published reviews
1

I have the Fingerhut Catalog and I order three items and only to find out later that Fingerhut reps took down two of...

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No votes

I Dorothy Brown account number 05059****-C2 ordered the bedside foot exerciser for my sister who had a stroke. I'm very...

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1

Dissatisfied with my credit purchases; defective products want my funds to be returned. According to Finger huts terms,...

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1.8

I paid my bill IN FULL, but did not add the late charge as Stoneberry proclaims to care about its customers during this...

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Fingerhut and Stoneberry Products and Services

Most reviewed product and services
  • Fingerhut Shipping Service (31 reviews)
  • Fingerhut Deal (4 reviews)
  • Fingerhut Advertisement (2 reviews)
  • Stoneberry Shipping Service (34 reviews)