PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fingerhut and Stoneberry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Fingerhut and Stoneberry Overview

Total reviews
Company responses
Issues resolved

Fingerhut was first mentioned on PissedConsumer on Mar 6, 2008 and since then this brand received 864 reviews. It is 513 reviews more than Stoneberry received since Dec 20, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Stoneberry customer support team than with Fingerhut customer service.

Fingerhut and Stoneberry Consumer Ratings

297 out of 4213 in E-commerce category
305 out of 4213 in E-commerce category
Customer service
223 in category
206 in category
306 in category
335 in category
Exchange, Refund and Cancellation Policy
212 in category
198 in category

According to consumer ratings and reviews, Fingerhut ranks 8 points higher in the E-commerce category than Stoneberry. People gave Fingerhut 1.7 stars for Customer service criterion in E-commerce category and it is 910 points higher than the worst rated brand in this category. At the same time, Stoneberry was rated 1.8 stars for Customer service criterion in this category and it is 927 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Fingerhut has a higher rating than Stoneberry. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Fingerhut 1.8 stars and it is 81% greater than other in category. Stoneberry however was rated 1.9 stars and it is 83% greater than other in category.

Fingerhut and Stoneberry Rating Details

Customer service
1.7 (200 reviews)
1.8 (146 reviews)
Reviewer's quote

...Fraud department customer service is very rude..


...Horrible customer service..

2.5 (178 reviews)
2.4 (122 reviews)
Reviewer's quote

...On their website it states that you can pay more than minimum amount due and it will be applied to minimum payments due or pay in full..


com website to retrieve the shipping information, but the system didnt have any order history. I called to ask about when and how the tv would be shipped and was told the rep went ahead and tried to charge my bank the whole $317 instead of appling my credit. The bank refused payment as i only had...

Exchange, Refund and Cancellation Policy
1.8 (166 reviews)
1.9 (124 reviews)
Reviewer's quote

It was made on 12-20-19 and as of 01-06-20 I had not received my product or no refund. I contacted the company and got transferred 3 different times to 3 different people, I got fed up and asked for a refund of the $30. While attempting to get the refund the person told me my social security number...


...I hope I can just process this as a simple refund since Birthday is passed and can just get my money back...

Timothy S

Fingerhut and Stoneberry Pros and Cons

  • Never again at this point
  • Ticked off
  • Easy payment option
  • Website presents well
  • There product never had a problem
  • Some good items
  • Poor customer service
  • Uphelpful supervisor
  • Being screwed without the normal foreplay
  • Customer service
  • Any thing about stoneberry
  • Terrible customer service

Fingerhut and Stoneberry Most Positive Reviews

Top rated reviews

I don't no my account number


I never have a problem with stoneberry I love this website I just order a pair of asics shoes and they are shipping it...

Fingerhut and Stoneberry Most Critical Reviews

Lowest rated reviews

*** finger hut s English they don't do nothing


I placed an order for an elderly gentleman for a cat tower. 15 minutes later the cat fell and broke his neck. He died...

Fingerhut and Stoneberry Latest Reviews

Recent published reviews

Had an issue with a missing package. This was a product that I needed, I requested 2 day shipping. I was willing to...

Read all 864 reviews

hi do u have a customer service in spanish?

Read all 351 reviews

Fingerhut and Stoneberry Products and Services

Most reviewed product and services
  • Fingerhut Account (170 reviews)
  • Fingerhut Customer Care (69 reviews)
  • Fingerhut Shipping Service (30 reviews)
  • Stoneberry Customer Care (61 reviews)
  • Stoneberry Shipping Service (33 reviews)
  • Stoneberry Account (28 reviews)