PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fingerhut and Stoneberry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Fingerhut and Stoneberry Overview

Total reviews
Company responses
Issues resolved

Fingerhut was first mentioned on PissedConsumer on Mar 6, 2008 and since then this brand received 857 reviews. It is 513 reviews more than Stoneberry received since Dec 20, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Stoneberry customer support team than with Fingerhut customer service.

Fingerhut and Stoneberry Consumer Ratings

290 out of 4569 in E-commerce category
298 out of 4569 in E-commerce category
Customer service
222 in category
No votes
301 in category
No votes
Exchange, Refund and Cancellation Policy
204 in category
No votes

According to consumer ratings and reviews, Fingerhut ranks 8 points higher in the E-commerce category than Stoneberry. People gave Fingerhut 1.7 stars for Customer service criterion in E-commerce category and it is 878 points higher than the worst rated brand in this category. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Fingerhut 1.8 stars and it is 81% greater than other in category.

Fingerhut and Stoneberry Rating Details

Customer service
1.7 (196 reviews)
No votes
Reviewer's quote

...use my account payments won’t be made and this is where it’ll affect my credit, because y’all *** up not me, I didn’t do anything wrong but be a loyal customer and change my address from my grandmother, address to my Mothers, address, lol, I don’t even want to deal with Fingerhut, anymore I would like my account closed, and I ...

Juvetta W

It was NASTY!!!! I contacted customer service and the person I spoke with was not apologetic at all. Was told that I could return it and they would send another one out but I would not get it before the holiday or keep it at a discount price. I told her they could pick it up, and asked when and who...

Dedra A
2.6 (174 reviews)
No votes
Reviewer's quote

...On their website it states that you can pay more than minimum amount due and it will be applied to minimum payments due or pay in full..


com website to retrieve the shipping information, but the system didnt have any order history. I called to ask about when and how the tv would be shipped and was told the rep went ahead and tried to charge my bank the whole $317 instead of appling my credit. The bank refused payment as i only had...

Exchange, Refund and Cancellation Policy
1.8 (163 reviews)
No votes
Reviewer's quote

Ive can't complain about the service much but im on a tight budget,so its hard to pay when they raise your monthly payment after advertising they wouldn't if you don't constantly check your account they will rip you off i was paying and paying and not seeing a change its worse then a bank credit...


We ordered 2 items. One called a heavy duty extra large dog crate. It is flimsy and won't stay up. It is NOT extra large. The second one was a 2-piece bathroom set that came out amid several bits of loose carpet material. Thinking it was just poor packing procedures we put it down. It is very small...


Fingerhut and Stoneberry Pros and Cons

  • Never again at this point
  • Ticked off
  • Easy payment option
  • Website presents well
  • Some good items
  • I like the company
  • Poor customer service
  • Being screwed without the normal foreplay
  • Accounting procedures
  • Customer service
  • Any thing about stoneberry
  • Terrible customer service

Fingerhut and Stoneberry Most Positive Reviews

Top rated reviews

I don't no my account number


I never have a problem with stoneberry I love this website I just order a pair of asics shoes and they are shipping it...

Fingerhut and Stoneberry Most Critical Reviews

Lowest rated reviews

*** finger hut s English they don't do nothing

No votes

Fingerhut and Stoneberry Latest Reviews

Recent published reviews

I paid of the balance and bought my account current and they still reported negative on my report

Read all 857 reviews

I called last week and was treated horribly by one of your supervisors I've been with Stone berry a really long time...

Read all 344 reviews

Fingerhut and Stoneberry Products and Services

Most reviewed product and services
  • Fingerhut Account (170 reviews)
  • Fingerhut Customer Care (68 reviews)
  • Fingerhut Shipping Service (29 reviews)
  • Stoneberry Customer Care (59 reviews)
  • Stoneberry Shipping Service (32 reviews)
  • Stoneberry Account (28 reviews)