PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hobby Lobby and Fingerhut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hobby Lobby
Fingerhut

Hobby Lobby and Fingerhut Overview

Total reviews
677
877
Company responses
0
0
Issues resolved
5
3

Hobby Lobby and Fingerhut Consumer Ratings

Rank
13 out of 181 in Craft Supplies and Tools category
291 out of 3050 in E-commerce category
Exchange, Refund and Cancellation Policy
9 in category
217 in category
Discounts and Special Offers
6 in category
308 in category
Diversity of Products or Services
8 in category
300 in category
Price Affordability
10 in category
475 in category

Hobby Lobby and Fingerhut Rating Details

Exchange, Refund and Cancellation Policy
2 (153 reviews)
1.8 (170 reviews)
Reviewer's quote

...00 exchange ? I was refunded 77 cents and they couldnt find a record of the 4th sheet . Cashier Matthew offered us a store credit or gift card for $1. 49 ..

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It was made on 12-20-19 and as of 01-06-20 I had not received my product or no refund. I contacted the company and got transferred 3 different times to 3 different people, I got fed up and asked for a refund of the $30. While attempting to get the refund the person told me my social security number...

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Discounts and Special Offers
2.7 (151 reviews)
2 (170 reviews)
Reviewer's quote

...There has to be some kind of sensitivity training teaching their employee's on how to treat EVERY CUSTOMER - with special emphasis on how NOT TO TREAT THE DISABLED..

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...They presented a few offers including Fingerhut (the only one I remember - sorry Fingerhut) which were available for $ 0. 00 and that once this was completed that the 1,000 VISA will be delivered. It is here that I decided to apply for a credit card for Fingerhut...

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Diversity of Products or Services
2.9 (144 reviews)
2.6 (159 reviews)
Reviewer's quote

...I have enjoyed the wonderful customer services, in every CA store. I expected the same moving to ID. I was shocked with how badly I was treated in the Meridian ID store yesterday...

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They're just a bunch of Crooks looking to take people's money for insufficient products at a very high price. To add insult to injury they are now telling us that we have no warranty so they're basically done dealing with us it's a code issue not a warranty issue and they never told us that we got...

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Price Affordability
2.8 (141 reviews)
2.2 (167 reviews)
Reviewer's quote

...At checkout I asked why I was charged full amount and was told very rudely that this frame was full price!!! Went back and verified signs. No luck, the cashier “Sherry” would not speak. The whole time the supervisor stood 5 feet away...

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I started comparing items with Fingerhut prices and Amazon prices as follows: 1. Amazon Echo Dot (not on sale) $49. 99 /Now 29...

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Hobby Lobby and Fingerhut Pros and Cons

Pros
  • Products
  • Most of their products
  • Variety of products
  • Never again at this point
  • Ticked off
  • Easy payment option
Cons
  • Customer service
  • Poor management
  • Nothing done to correct the situation
  • Poor customer service
  • Uphelpful supervisor
  • Customer service

Hobby Lobby and Fingerhut Most Positive Reviews

Top rated reviews
5

I love that the Statesville Hobby Lobby keep there store so neat and clean.

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5

I don't no my account number

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5

I just got off work and went into our local hobby lobby while I waited for my brother to come and pick me up. I wanted...

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5

Finger hut started me out with a $200 credit. With me making on time payments and early payoffs. I have been able to get...

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Hobby Lobby and Fingerhut Most Critical Reviews

Lowest rated reviews
1

Hobby lobby had the worst customer service! When u have 2 seperate purchases they wont let you use coupons on both...

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1

I have been on the phone with Fingerhut for literally the last month trying to get a double payment returned to my bank...

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1

I was at hobby lobby around the 26th of Jan. My daughter purchased some floral stems. They rang up full price. There...

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1

We newly opened a FH account. Busy working people, never told if payment wasn't made to the very date-a late charge of $...

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Hobby Lobby and Fingerhut Latest Reviews

Recent published reviews
No votes

When number selection is made the prompt doesnt continue

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No votes

I was told I would get 10% off for being a first time memberships on my first order and I never received it. When I put...

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2

#306 6/27/20
$1.49 plexi-glass sheet x4
No receipt .
Had to slide my debit card 4 times to complete return and purchase ......

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4.6

Yes, I am still having to call about the 2 tablets. The one that was is black and brought in 2018, will not turn on....

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Hobby Lobby and Fingerhut Products and Services

Most reviewed product and services
  • Hobby Lobby Manager (123 reviews)
  • Hobby Lobby Customer Care (90 reviews)
  • Hobby Lobby Cashier (70 reviews)
  • Fingerhut Account (172 reviews)
  • Fingerhut Customer Care (71 reviews)
  • Fingerhut Shipping Service (31 reviews)