PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GunBroker and Fingerhut as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GunBroker
Fingerhut

GunBroker and Fingerhut Overview

Total reviews
66
879
Company responses
0
0
Issues resolved
1
3

GunBroker and Fingerhut Consumer Ratings

Rank
49 out of 159 in Weapons category
293 out of 3080 in E-commerce category
Customer service
33 in category
238 in category
Exchange, Refund and Cancellation Policy
26 in category
218 in category
Website
33 in category
316 in category
Delivery Service
25 in category
166 in category

GunBroker and Fingerhut Rating Details

Customer service
1 (28 reviews)
1.7 (205 reviews)
Reviewer's quote

...Sent at least 8 emails to seller and 4 emails to GB Customer service. I NEVER RECEIVED A RESPONSE from Gunbroker. They have NO CUSTOMER SERVICE and take NO responsibility and Provide NO ASSISTANCE with a seller that does not deliver, even though it has been fully paid for..

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...Fraud department customer service is very rude..

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Exchange, Refund and Cancellation Policy
1.2 (25 reviews)
1.8 (170 reviews)
Reviewer's quote

...I told them I want my selling fees refunded and to close my account. Ill go to a more reliable service. I feel trapped in gunbroker, they wont give refund of selling fees unless I relist and risk someone bidding...

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It was made on 12-20-19 and as of 01-06-20 I had not received my product or no refund. I contacted the company and got transferred 3 different times to 3 different people, I got fed up and asked for a refund of the $30. While attempting to get the refund the person told me my social security number...

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Website
1.8 (24 reviews)
2.6 (183 reviews)
Reviewer's quote

Your website is making it really hard to update my credit card I would simply like a human being to talk too to help me fix this I am trying to buy ammo and have a bid oAdd a customer addn a rifle but your system doesn't work..

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...On their website it states that you can pay more than minimum amount due and it will be applied to minimum payments due or pay in full..

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Delivery Service
1.5 (23 reviews)
2.5 (159 reviews)
Reviewer's quote

...Im going with a more reliable service..

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...in my possession I probably will never receive I have to return is huge Box to AUP S store and pay $40 for shipping the way that they handle their customer service is out rageous Amazon would have already had you a shipping label had somebody come pick it up And sent out the right item. They screwed up my husband's credit even though we made every payment on time this company is a skam something is not right with them. Watch...

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GunBroker and Fingerhut Pros and Cons

Pros
  • Good selection of stuff
  • Good selection of guns
  • Good inventory
  • Never again at this point
  • Ticked off
  • Easy payment option
Cons
  • No phone contact number
  • No phone number
  • Have received zero customer service thus far and im very upset
  • Poor customer service
  • Uphelpful supervisor
  • Being screwed without the normal foreplay

GunBroker and Fingerhut Most Positive Reviews

Top rated reviews
4.4

Wont let me place bids

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5

I don't no my account number

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3.9

Cant find a phone number or I would call to try to get the information that I need about purchasing a weapon from you...

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5

Finger hut started me out with a $200 credit. With me making on time payments and early payoffs. I have been able to get...

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GunBroker and Fingerhut Most Critical Reviews

Lowest rated reviews
1

We have always worked with gunbroker and had a great working relationship, however now they will not communicate with...

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1

I have been on the phone with Fingerhut for literally the last month trying to get a double payment returned to my bank...

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1

We have always worked with gunbroker and had a great working relationship, however now they will not communicate with...

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1

We newly opened a FH account. Busy working people, never told if payment wasn't made to the very date-a late charge of $...

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GunBroker and Fingerhut Latest Reviews

Recent published reviews
No votes

Please remove a listing of mine 875561738.
Thanks

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No votes

I made the purchase on 6/8/2020 was the phone came the following thurs 6/16/2020. I returned the phone @ postal service...

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No votes

I have had an account for years, have been inactive for a while but now starting to do business again. The credit card t...

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No votes

Got pre-approved could not order

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GunBroker and Fingerhut Products and Services

Most reviewed product and services
  • Gunbroker Customer Care (10 reviews)
  • Fingerhut Account (172 reviews)
  • Fingerhut Customer Care (71 reviews)
  • Fingerhut Shipping Service (31 reviews)