PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Swiss Colony and Figis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Swiss Colony

The Swiss Colony

Has verified representatives
2.4
Figis

Figis

2.2
The Swiss Colony
Figis

The Swiss Colony and Figis Overview

Total reviews
244
319
Company responses
57
0
Issues resolved
0
4

Figis was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 319 reviews. It is 75 reviews more than The Swiss Colony received since Apr 29, 2008.

The Swiss Colony and Figis Consumer Ratings

Rank
14 out of 340 in Food Delivery category
15 out of 340 in Food Delivery category
Customer service
18 in category
21 in category
Reliability
12 in category
16 in category
Website
31 in category
33 in category

According to consumer ratings and reviews, The Swiss Colony ranks 1 points higher in the Food Delivery category than Figis. People gave The Swiss Colony 2 stars for Customer service criterion in Food Delivery category and it is 95 points higher than the worst rated brand in this category. At the same time, Figis was rated 1.9 stars for Customer service criterion in this category and it is 92 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that The Swiss Colony has a higher rating than Figis. Regarding Website criterion, consumers gave The Swiss Colony 2.7 stars and it is 73% greater than other in category. Figis however was rated 2.6 stars and it is 71% greater than other in category.

The Swiss Colony and Figis Rating Details

Customer service
2 (96 reviews)
1.9 (113 reviews)
Reviewer's quote

...I attempted three times to contact their customer service e-mail address to again cancel this order to no avail. Please be aware prior to ordering and/or cancelling an order. Since most places offer free shipping this $27...

PissedConsumer1765774

...Never have any problems with customer service, shipping or anything at all. My self and others have loved everything. I hope they are staying around..

Carol S
Reliability
2.3 (88 reviews)
2 (85 reviews)
Reviewer's quote

I ordered mixed peanuts for a Christmas gift after Christmas I ordered the same thing as a deal and when I received my container it was twice as small as the one that I ordered for Christmas

PissedConsumer1768622

They finally sent me a letter(Seriously Delinquent). I have tried to pay them for months. Every time, it won't let me. I have e-mailed and they told me to call. You won't believe it but I don't have a phone. (fixed low income). That doxo does payments for $3.99. Who wants to pay that. I'll continue...

PissedConsumer1572496
Website
2.7 (84 reviews)
2.6 (100 reviews)
Reviewer's quote

This year, I experienced multiple failures of the Swiss Colony website, and only once was I able to reach an actual person to talk to. The agent I spoke with had a terrible attitude; actually said to me "I'll try to help, but we're very busy right now" - and the tone of voice told me I was...

Keitha M

...Per website and catalog there was guaranteed delivery by Christmas. Order arrived 12/27/18. As soon as I saw the tracking information stating it was expected after Christmas I contacted company...

Shannon D

The Swiss Colony and Figis Pros and Cons

Pros
  • Products
  • Love the petite fours
  • Good products
  • Fast delivery
  • Taste
  • Item
Cons
  • Rude people
  • Way they handle payment
  • Suck
  • Rude customer service
  • Poor customer service
  • Way customer support handled issue

The Swiss Colony and Figis Most Positive Reviews

Top rated reviews
5

I don't understand why people would complain. My experience is wonderful. Actually a little too wonderful and...

5

Received very mushy cake roll and dis colored Baklava Sampler. There was water pellets under the plastic covering this...

The Swiss Colony and Figis Most Critical Reviews

Lowest rated reviews
1

I don't know what person considered these items as normal size! I think this company is a scam! I payed 126.00 dollars...

1

I tried to place an on line order. Could not make it work, so placed order on phone. The person who took the order was...

The Swiss Colony and Figis Latest Reviews

Recent published reviews

The lady on the phone was very rude. I called in to make my payment, and the lady helping me with it, was very...

Read all 244 reviews

I was given a number to call but there was no response because the company is no longer taking phone calls. I would...

Read all 319 reviews

The Swiss Colony and Figis Products and Services

Most reviewed product and services
  • The Swiss Colony Customer Care (46 reviews)
  • The Swiss Colony Shipping Service (38 reviews)
  • The Swiss Colony Delivery Service (13 reviews)
  • Figis Customer Care (31 reviews)
  • Figis Delivery Service (28 reviews)
  • Figis Shipping Service (18 reviews)