PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Figis and The Swiss Colony as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Figis

Figis

2.2
The Swiss Colony

The Swiss Colony

Has verified representatives
2.4
Figis
The Swiss Colony

Figis and The Swiss Colony Overview

Total reviews
317
214
Company responses
0
30
Issues resolved
4
0

Figis was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 317 reviews. It is 103 reviews more than The Swiss Colony received since Apr 29, 2008.

Figis and The Swiss Colony Consumer Ratings

Rank
16 out of 353 in Food Delivery category
15 out of 353 in Food Delivery category
Customer service
20 in category
15 in category
Website
32 in category
27 in category
Turnaround Time
15 in category
16 in category

According to consumer ratings and reviews, The Swiss Colony ranks 1 points higher in the Food Delivery category than Figis. People gave Figis 1.9 stars for Customer service criterion in Food Delivery category and it is 94 points higher than the worst rated brand in this category. At the same time, The Swiss Colony was rated 2 stars for Customer service criterion in this category and it is 99 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that The Swiss Colony has a higher rating than Figis. Regarding Turnaround Time criterion, consumers gave Figis 2.2 stars and it is 87% greater than other in category. The Swiss Colony however was rated 2.2 stars and it is 86% greater than other in category.

Figis and The Swiss Colony Rating Details

Customer service
1.9 (113 reviews)
2 (88 reviews)
Reviewer's quote

...Never have any problems with customer service, shipping or anything at all. My self and others have loved everything. I hope they are staying around..

Carol S

Coustomer service reps lie. Bought tablet worked for a few months returned it Waiting for refund getting the run around about my refund..

Sharon M
Website
2.6 (100 reviews)
2.7 (76 reviews)
Reviewer's quote

...Per website and catalog there was guaranteed delivery by Christmas. Order arrived 12/27/18. As soon as I saw the tracking information stating it was expected after Christmas I contacted company...

Shannon D

This year, I experienced multiple failures of the Swiss Colony website, and only once was I able to reach an actual person to talk to. The agent I spoke with had a terrible attitude; actually said to me "I'll try to help, but we're very busy right now" - and the tone of voice told me I was...

Keitha M
Turnaround Time
2.2 (93 reviews)
2.2 (69 reviews)
Reviewer's quote

We order every year for a Christmas eve tradition- we requested it be delivered on Dec. 15th, on the 16th we called to see where it was. We were told it had been delivered on the 8th. We live on a main road- and were home that day making cookies with the grands- nothing was delivered. On the 16th a...

PissedConsumer574045

7/3/2019 i called,requested customer service &was given people who couldnt speak english.50 minutes later i got customer service.she was rude,& i have been a customer for over10 years.no more.if you call to order something,now you get a computer.i quit.satisfaction guaranteed,i think not!

Margaret K

Figis and The Swiss Colony Pros and Cons

Pros
  • Fast delivery
  • Taste
  • Item
  • Products
  • Love the petite fours
  • Good products
Cons
  • Rude customer service
  • Poor customer service
  • Way customer support handled issue
  • Way they handle payment
  • Suck
  • Shady way they handle business when there is a death

Figis and The Swiss Colony Most Positive Reviews

Top rated reviews
5

Received very mushy cake roll and dis colored Baklava Sampler. There was water pellets under the plastic covering this...

5

I don't understand why people would complain. My experience is wonderful. Actually a little too wonderful and...

Figis and The Swiss Colony Most Critical Reviews

Lowest rated reviews
1

I tried to place an on line order. Could not make it work, so placed order on phone. The person who took the order was...

1

I don't know what person considered these items as normal size! I think this company is a scam! I payed 126.00 dollars...

Figis and The Swiss Colony Latest Reviews

Recent published reviews

Never received the bed skirt part of my order but I got the bill for it somebody needs to call me at 618-604-5072 cuz...

Read all 317 reviews
5

I did not have a catalog so I did not have an order number so I could not order. I am going online to find an order...

Read all 214 reviews

Figis and The Swiss Colony Products and Services

Most reviewed product and services
  • Figis Customer Care (30 reviews)
  • Figis Delivery Service (28 reviews)
  • Figis Shipping Service (16 reviews)
  • The Swiss Colony Customer Care (43 reviews)
  • The Swiss Colony Shipping Service (34 reviews)
  • The Swiss Colony Delivery Service (11 reviews)