PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Figis and The Swiss Colony as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Figis
2.1
The Swiss Colony
Has Verified Representatives
2.6
Figis
The Swiss Colony

Figis and The Swiss Colony Overview

Total reviews 326 301
Company responses 0 121
Issues resolved 4 1

Figis and The Swiss Colony Consumer Ratings

Rank
30 out of 335 in Food Delivery category
17 out of 335 in Food Delivery category
Customer service
25 in category
20 in category
Website
33 in category
28 in category
Turnaround Time
20 in category
18 in category
Reliability
26 in category
16 in category

Figis and The Swiss Colony Rating Details

Customer service
1.8 (113 reviews)
2 (119 reviews)
Reviewer's quote

...Never have any problems with customer service, shipping or anything at all. My self and others have loved everything. I hope they are staying around..

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I received a gift - the product was terrible (Liquor Barrels)! Asked for an exchange- the customer service rep refused. Asked for supervision- she also refused to help with and exchange. Swiss Colony does not stand behind their products! So, my poor 80 + year old mother who gave the gift called to...

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Website
2.5 (101 reviews)
2.7 (104 reviews)
Reviewer's quote

...Per website and catalog there was guaranteed delivery by Christmas. Order arrived 12/27/18. As soon as I saw the tracking information stating it was expected after Christmas I contacted company...

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...I am so sick and tired of these companies ripping off us consumers! *Here's my review of one product: "The fruit slices in the tin in the catalog and website photo look NOTHING like what I received! The tin I got has a handful of cellophane wrapped fruit slices, not the abundance shown in the photo. They...

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Turnaround Time
2.2 (94 reviews)
2.2 (92 reviews)
Reviewer's quote

...Every time, it won't let me. I have e-mailed and they told me to call. You won't believe it but I don't have a phone...

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...I have an account with the company plus pay on time . Keep my account up to date pay more than what I'm suppose to pay. But still have problems...

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Reliability
2 (87 reviews)
2.2 (114 reviews)
Reviewer's quote

my disney throw blanket disney character princess blanket did not come yet

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No quiero pensar que esto afecte mi historial de crédito - trato de hacer todo a tiempo y siempre tengo problemas para realizar el pago

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Figis and The Swiss Colony Pros and Cons

Pros
  • Fast delivery
  • Taste
  • Item
  • Love the petite fours
  • Products flavor
  • Products
Cons
  • Poor customer service
  • Rude customer service
  • Way customer support handled issue
  • Rude people
  • Delivery and solution
  • Way they handle payment

Figis and The Swiss Colony Most Positive Reviews

Top rated reviews
5

Received very mushy cake roll and dis colored Baklava Sampler. There was water pellets under the plastic covering this...

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5

I don't understand why people would complain. My experience is wonderful. Actually a little too wonderful and...

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5

I've had people to brag on on on the the company. The prodocudts are excellent. And the prices are resemble.
Thank you...

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5

I have ordered from swiss colony for about 8 years and have never,mind you never had a problem,and everything i have...

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Figis and The Swiss Colony Most Critical Reviews

Lowest rated reviews
1

I tried to place an on line order. Could not make it work, so placed order on phone. The person who took the order was...

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1

I don't know what person considered these items as normal size! I think this company is a scam! I payed 126.00 dollars...

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1

I recently received a catalog from Figi's and since I needed a few extra gifts I decided to order, it was 12/08. On the...

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1

I got the brownie bites they were so stale and hard you couldn't eat them a waste of money and I'll never order from...

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Figis and The Swiss Colony Latest Reviews

Recent published reviews
No votes

I DID NOT PLACE AN ORDER!!! CANCEL EVERYTHING SINGLE THING! TAKE ME OUT OF YOUR COMPUTER SYSTEM IMMEDIATELYASAP! If you...

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2.2

No quiero pensar que esto afecte mi historial de crédito - trato de hacer todo a tiempo y siempre tengo problemas para...

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2

my disney throw blanket disney character princess blanket did not come yet

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2.4

I ordered merchandise on June 6, 2021 and about an hour later, I requested to cancel the order until further notice. I...

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