PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Figis and The Swiss Colony as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Figis

Figis

2.2
The Swiss Colony

The Swiss Colony

Has Verified Representatives
2.5
Figis
The Swiss Colony

Figis and The Swiss Colony Overview

Total reviews
324
259
Company responses
0
74
Issues resolved
4
0

Figis and The Swiss Colony Consumer Ratings

Rank
19 out of 261 in Food Delivery category
12 out of 261 in Food Delivery category
Customer service
20 in category
17 in category
Website
33 in category
27 in category
Turnaround Time
17 in category
16 in category
Reliability
15 in category
8 in category

Figis and The Swiss Colony Rating Details

Customer service
1.9 (114 reviews)
2 (99 reviews)
Reviewer's quote

...Never have any problems with customer service, shipping or anything at all. My self and others have loved everything. I hope they are staying around..

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...I attempted three times to contact their customer service e-mail address to again cancel this order to no avail. Please be aware prior to ordering and/or cancelling an order. Since most places offer free shipping this $27...

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Website
2.5 (101 reviews)
2.7 (89 reviews)
Reviewer's quote

...Per website and catalog there was guaranteed delivery by Christmas. Order arrived 12/27/18. As soon as I saw the tracking information stating it was expected after Christmas I contacted company...

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This year, I experienced multiple failures of the Swiss Colony website, and only once was I able to reach an actual person to talk to. The agent I spoke with had a terrible attitude; actually said to me "I'll try to help, but we're very busy right now" - and the tone of voice told me I was...

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Turnaround Time
2.2 (94 reviews)
2.2 (78 reviews)
Reviewer's quote

...Every time, it won't let me. I have e-mailed and they told me to call. You won't believe it but I don't have a phone...

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...I made the initial payment on time, on the next installment they demanded full payment because supposedly I did not make the first payment. I decided that rather than argue, I would simply pay the rest of the bill. The next month, I received another invoice claiming I still had not made a payment...

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Reliability
2 (86 reviews)
2.3 (93 reviews)
Reviewer's quote

They Lead you into believing you will have monthly payment's do NOT say its over 3 month's then do NOT send a Statement, but later a letter you Owe 2 months payments and a Late charge so you Call this "Possible" company Not based in the USA,, your lucky if you get anyone that don't speak with a...

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My credit report is such a mess because of Swiss Colony, Mont Ward, Ginnys and Seventh Ave. I dont even know where to fix it. The accounts are mixed up and it said I paid less than I should have when I actually paid it off. A mess!!! Never again will I mess with these catalog ordering companies!!!

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Figis and The Swiss Colony Pros and Cons

Pros
  • Fast delivery
  • Taste
  • Item
  • Products
  • Love the petite fours
  • Mother in law said tasted good just very small
Cons
  • Poor customer service
  • Rude customer service
  • Way customer support handled issue
  • Rude people
  • Way they handle payment
  • Suck

Figis and The Swiss Colony Most Positive Reviews

Top rated reviews
5

Received very mushy cake roll and dis colored Baklava Sampler. There was water pellets under the plastic covering this...

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5

I don't understand why people would complain. My experience is wonderful. Actually a little too wonderful and...

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5

I've had people to brag on on on the the company. The prodocudts are excellent. And the prices are resemble.
Thank you...

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5

I have ordered from swiss colony for about 8 years and have never,mind you never had a problem,and everything i have...

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Figis and The Swiss Colony Most Critical Reviews

Lowest rated reviews
1

I tried to place an on line order. Could not make it work, so placed order on phone. The person who took the order was...

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1

I don't know what person considered these items as normal size! I think this company is a scam! I payed 126.00 dollars...

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1

I recently received a catalog from Figi's and since I needed a few extra gifts I decided to order, it was 12/08. On the...

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1

I got the brownie bites they were so stale and hard you couldn't eat them a waste of money and I'll never order from...

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Figis and The Swiss Colony Latest Reviews

Recent published reviews
No votes

well my order never came to my house

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2

My credit report is such a mess because of Swiss Colony, Mont Ward, Ginnys and Seventh Ave. I dont even know where to...

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No votes

I have been trying to talk to a customer service person for over a week. I have been put on hold for over 10 minutes eac...

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5

Old bill popped up on credit report checking to confirm info

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Figis and The Swiss Colony Products and Services

Most reviewed product and services
  • Figis Customer Care (32 reviews)
  • Figis Delivery Service (28 reviews)
  • Figis Shipping Service (18 reviews)
  • The Swiss Colony Customer Care (49 reviews)
  • The Swiss Colony Shipping Service (38 reviews)
  • The Swiss Colony Delivery Service (12 reviews)