PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harry And David and Figis as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harry And David
Figis

Harry And David and Figis Overview

Total reviews
401
317
Company responses
0
0
Issues resolved
3
4

Harry And David was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 401 reviews. It is 84 reviews more than Figis received since Jan 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Harry And David customer support team and Figis customer service.

Harry And David and Figis Consumer Ratings

Rank
47 out of 354 in Food Delivery category
16 out of 354 in Food Delivery category
Product or Service Quality
50 in category
16 in category
Customer service
32 in category
20 in category
Reliability
43 in category
16 in category

According to consumer ratings and reviews, Figis ranks 31 points higher in the Food Delivery category than Harry And David. People gave Harry And David 1.4 stars for Product or Service Quality criterion in Food Delivery category and it is 47 points higher than the worst rated brand in this category. At the same time, Figis was rated 2.1 stars for Product or Service Quality criterion in this category and it is 81 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Figis has a higher rating than Harry And David. Regarding Reliability criterion, consumers gave Harry And David 1.3 stars and it is 56% greater than other in category. Figis however was rated 2 stars and it is 84% greater than other in category.

Harry And David and Figis Rating Details

Product or Service Quality
1.4 (154 reviews)
2.1 (77 reviews)
Reviewer's quote

...Yesterday, a customer service rep informed me online orders always take longer, really?? The birthday is now three days past. I am a most disappointed customer. I will not be ordering from David & Harry’s again...

Barbara K

Received an unsolicited catalog in the mail that had a pre approved credit amount of $250.00. Thought why not so I ordered an item that totaled $77.00 and sent it in. Received a letter from them stating after pulling my credit that they required a down payment of $7.00 to complete my order. First...

PissedConsumer1568261
Customer service
1.5 (155 reviews)
1.9 (113 reviews)
Reviewer's quote

...I called today (December 14th) customer service. When my call was answered, I was speaking to a foreign person. I asked if could speak to a supervisor because Jenny was no help...

Thais

...Never have any problems with customer service, shipping or anything at all. My self and others have loved everything. I hope they are staying around..

Carol S
Reliability
1.3 (153 reviews)
2 (85 reviews)
Reviewer's quote

I placed an order a week ago (shipment arrival for Dec 23rd). I couldn't cancel my order via web, even though it had not shipped yet. I called customer service to cancel and I was given the run around. They told me I couldn't cancel because it was already prepped to ship, but then the rep tried to...

PissedConsumer1732281

They finally sent me a letter(Seriously Delinquent). I have tried to pay them for months. Every time, it won't let me. I have e-mailed and they told me to call. You won't believe it but I don't have a phone. (fixed low income). That doxo does payments for $3.99. Who wants to pay that. I'll continue...

PissedConsumer1572496

Harry And David and Figis Pros and Cons

Pros
  • Customer service
  • Choosing delivery date
  • Online shopping
  • Fast delivery
  • Taste
  • Item
Cons
  • Customer service
  • Quality was sickening
  • Delivery guarantee
  • Rude customer service
  • Poor customer service
  • Way customer support handled issue

Harry And David and Figis Most Positive Reviews

Top rated reviews
5

This was a gift, sent to my mom in another state. Mom said they had whitish 'dusty' coating (probably the whiteness that...

5

Received very mushy cake roll and dis colored Baklava Sampler. There was water pellets under the plastic covering this...

Harry And David and Figis Most Critical Reviews

Lowest rated reviews
1

I purchased a jam set from the Harry and Davis store in PA. When I opened one, the jam was over filled and the seal on...

1

I tried to place an on line order. Could not make it work, so placed order on phone. The person who took the order was...

Harry And David and Figis Latest Reviews

Recent published reviews
1

Ordered a Christmas gift on December 4, 2019. Paid for it. Received an email it would be delivered between December 9 -...

Read all 401 reviews

Never received the bed skirt part of my order but I got the bill for it somebody needs to call me at 618-604-5072 cuz...

Read all 317 reviews

Harry And David and Figis Products and Services

Most reviewed product and services
  • Harry And David Gift Basket (69 reviews)
  • Harry And David Shipping Service (50 reviews)
  • Harry And David Customer Care (25 reviews)
  • Figis Customer Care (30 reviews)
  • Figis Delivery Service (28 reviews)
  • Figis Shipping Service (16 reviews)