PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fifth Third Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fifth Third Bank
Wells Fargo

Fifth Third Bank and Wells Fargo Overview

Total reviews
571
1610
Company responses
0
0
Issues resolved
2
1

Fifth Third Bank and Wells Fargo Consumer Ratings

Rank
92 out of 719 in Banks category
87 out of 719 in Banks category
Customer service
90 in category
96 in category
Product or Service Quality
62 in category
66 in category
Reliability
78 in category
86 in category
Website
103 in category
76 in category

Fifth Third Bank and Wells Fargo Rating Details

Customer service
1.3 (189 reviews)
1.3 (384 reviews)
Reviewer's quote

...Terrible customer service and a poor representation Ms. Santana!..

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.4 (166 reviews)
1.4 (333 reviews)
Reviewer's quote

Their customer service is the worst, highly unprofessional and rude. It's like their management hand picked mentally challenged and retarded personal who can not answer a simple question, don't even try asking them to do some minor banking. They got me so frustrated and mad with their stupidity...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Reliability
1.3 (148 reviews)
1.3 (293 reviews)
Reviewer's quote

I was behind on some of my payments and the people collecting were meaner then a bunch of rattle snakes just getting woke up or scared. When I asked to speak to a manager they said they didn't have to transfer me to a manager. The only reason, I went with them was because they were the company that...

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Website
1.6 (148 reviews)
1.9 (322 reviews)
Reviewer's quote

They blocked me from the website when I wouldn't agree to their radical contract amendment. They already tricked me by postponing a refund they owe me for 3 years. Also if you want a Mastercard from them don't bother...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Fifth Third Bank and Wells Fargo Pros and Cons

Pros
  • Customer service
  • That i stood my ground
  • Nice people at local branch
  • Who did try to make me fell better
  • No customer service
  • Nightmare
Cons
  • Awful customer service
  • Fees
  • Dont value their customers like they should
  • Customer service
  • Incompetant
  • Rude representatives

Fifth Third Bank and Wells Fargo Most Positive Reviews

Top rated reviews
5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

Tried to deposit an Australian check in Estero, Florida, from the Estate of a relative which was crossed and marked...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Fifth Third Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Do not use fifth third they hold pending items until you have a low balance then unpend everything to make you over...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Fifth Third Bank and Wells Fargo Latest Reviews

Recent published reviews
1

I was behind on some of my payments and the people collecting were meaner then a bunch of rattle snakes just getting...

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1.7

So I got mortgage with WF. My checking account is with WF. I want the WF to set up recurring payments from my account.
Th...

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2

Am always locked out of mobile app or never can get my info threw person

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3.7

During this past month I have been having repeated problems logging in to my online account to pay bills. I have made...

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Fifth Third Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Fifth Third Bank Account (89 reviews)
  • Fifth Third Bank Loan (82 reviews)
  • Fifth Third Bank Checking Account (78 reviews)
  • Wells Fargo Account (237 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)