PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fifth Third Bank and SunTrust as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fifth Third Bank
SunTrust

Fifth Third Bank and SunTrust Overview

Total reviews
503
287
Company responses
0
0
Issues resolved
2
1

Fifth Third Bank was first mentioned on PissedConsumer on Jan 27, 2008 and since then this brand received 503 reviews. It is 216 reviews more than SunTrust received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fifth Third Bank customer support team and SunTrust customer service.

Fifth Third Bank and SunTrust Consumer Ratings

Rank
93 out of 921 in Banks category
287 out of 2346 in Financial Services category
Customer service
86 in category
241 in category
Product or Service Quality
58 in category
202 in category
Website
100 in category
210 in category

Fifth Third Bank and SunTrust Rating Details

Customer service
1.3 (161 reviews)
1.2 (120 reviews)
Reviewer's quote

...Customer service is a joke. I rarely have been able to speak to them for more then 5 minutes without them abruptly hanging up. They will not try to assist or even listen to any complaint, they just hang up forcing you to try to fix the issue yourself...

Josh J

...Also the customer service at the Palm Harbor, (across from boot ranch), branch teller Michelle is rude and condescending. Also the Manager is incompetent and does not know how to talk to the customers. I had to do business at the bank so I chose to go to the bank farther down Tampa Road...

Jodi C
Product or Service Quality
1.4 (146 reviews)
1.4 (101 reviews)
Reviewer's quote

...She called (?) customer service who asked her if I had my drivers license? Yes. Did I have my social security card? What????What? NO. Who carries that? My account was denied...

Gwen W

...I was changing banks due to poor WF service. They take the check open the account and the WF account pays the check the same day. On 3/8/19 I get a form letter telling me that their is a hold on the account...

Wm H
Website
1.6 (124 reviews)
1.8 (86 reviews)
Reviewer's quote

...I attempted to send them an email via their website but can't since I'm not a member. The kicker to this entire story- the location this occurred at is 5/3 TRAINING LOCATION!..

Julie P

...this bank USES CHECKS to send to your bill pays! AND THEY ALWAYS END UP BEING DELIVERED LATE LATE!!!!!!!!!!!!!! So to avoid a LATE FEE use the cards website and NEVER EVER use SUNTRUST BANK to pay your bills from!!!!!!!!!!!!!! USELESS...

Raquelia L

Fifth Third Bank and SunTrust Pros and Cons

Pros
  • That i stood my ground
  • Customer service
  • Website online banking
  • That i had an option to go somewhere else to do business
  • Tellers
  • Bank name
Cons
  • Awful customer service
  • Fees
  • Not professional
  • Customer service
  • Does not work with customers
  • Staff attitude

Fifth Third Bank and SunTrust Most Positive Reviews

Top rated reviews
5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

5

hi this is roseanna griffin and I was wondering why is my login giving me a hard time to login to my account and do I...

Fifth Third Bank and SunTrust Most Critical Reviews

Lowest rated reviews
1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

1

Suntrust has penalized me 84 dollars , and counting for
a .72 cents negative balance. This happened as a result
of an i...

Fifth Third Bank and SunTrust Latest Reviews

Recent published reviews

IM ABOUT TO GO THROUGH A DISPUTE NOW. I HOPE I DONT GO THROUGH ANY OF THIS UNPROFESSIONALISM. DIET PLACE TOOK $280 OUT O...

Read all 503 reviews

Except it's your deposits immediately after close my account with no explanation 2 days before Thanksgiving I walked...

Read all 287 reviews

Fifth Third Bank and SunTrust Products and Services

Most reviewed product and services
  • Fifth Third Bank Account (84 reviews)
  • Fifth Third Bank Loan (79 reviews)
  • Fifth Third Bank Checking Account (73 reviews)
  • Suntrust Account (62 reviews)
  • Suntrust Checking Account (35 reviews)
  • Suntrust Banking Service (20 reviews)