PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Huntington Bank and Fifth Third Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Huntington Bank
Fifth Third Bank

Huntington Bank and Fifth Third Bank Overview

Total reviews
306
501
Company responses
0
0
Issues resolved
3
2

Fifth Third Bank was first mentioned on PissedConsumer on Jan 27, 2008 and since then this brand received 501 reviews. It is 195 reviews more than Huntington Bank received since Oct 20, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Huntington Bank customer support team than with Fifth Third Bank customer service.

Huntington Bank and Fifth Third Bank Consumer Ratings

Rank
71 out of 921 in Banks category
92 out of 921 in Banks category
Customer service
94 in category
84 in category
Product or Service Quality
50 in category
56 in category
Website
70 in category
100 in category

According to consumer ratings and reviews, Huntington Bank ranks 21 points higher in the Banks category than Fifth Third Bank. People gave Huntington Bank 1.3 stars for Customer service criterion in Banks category and it is 118 points higher than the worst rated brand in this category. At the same time, Fifth Third Bank was rated 1.3 stars for Customer service criterion in this category and it is 128 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Fifth Third Bank has a higher rating than Fifth Third Bank. Regarding Website criterion, consumers gave Huntington Bank 1.9 stars and it is 67% greater than other in category. Fifth Third Bank however was rated 1.6 stars and it is 53% greater than other in category.

Huntington Bank and Fifth Third Bank Rating Details

Customer service
1.3 (155 reviews)
1.3 (161 reviews)
Reviewer's quote

I had a customer service representative tell me on the recorded line that I would not receive any overdraft fees when my check cleared. Of course I wake uo the next morning and saw 2 overdraft fees for 70 dollars. I thought by calling service they would help me because the person I spoke with...

PissedConsumer1661518

...Customer service is a joke. I rarely have been able to speak to them for more then 5 minutes without them abruptly hanging up. They will not try to assist or even listen to any complaint, they just hang up forcing you to try to fix the issue yourself...

Josh J
Product or Service Quality
1.4 (128 reviews)
1.4 (146 reviews)
Reviewer's quote

How do they get number 1 customer satisfaction? The worst customer services. Always blame on customer never their false. Ridiculous customer service...

Nan

...She called (?) customer service who asked her if I had my drivers license? Yes. Did I have my social security card? What????What? NO. Who carries that? My account was denied...

Gwen W
Website
1.9 (120 reviews)
1.6 (124 reviews)
Reviewer's quote

...Without a doubt, Huntington's website is the very worst in the business, and there are many. It does not recognize my static IP, I allow cookies, and yet each time I try to log in it says it does not recognize me and wants to send me an email text with a passcode. I always use the same computer...

PissedConsumer1564437

...I attempted to send them an email via their website but can't since I'm not a member. The kicker to this entire story- the location this occurred at is 5/3 TRAINING LOCATION!..

Julie P

Huntington Bank and Fifth Third Bank Pros and Cons

Pros
  • Them in the begining
  • Branch location in my areas
  • Try to help you but state they dont have time or staff
  • That i stood my ground
  • Customer service
  • Website online banking
Cons
  • Poor customer service
  • Unacceptable posting times
  • Slow service
  • Awful customer service
  • Fees
  • Not professional

Huntington Bank and Fifth Third Bank Most Positive Reviews

Top rated reviews
5

Saturday 3/21/2015 I was depositing $100 (5,20s) the atm spit out 4 20s and then proceeded to shut down...returning my...

5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

Huntington Bank and Fifth Third Bank Most Critical Reviews

Lowest rated reviews
1

I deposited a $1500 personal check from a regular customer into my account this past friday morning. I went inside...

1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

Huntington Bank and Fifth Third Bank Latest Reviews

Recent published reviews

October 4, 2019. Mistakenly paid the wrong Chase Bank account (a closed account) through Huntington Bill Pay, in the amo...

Read all 306 reviews

The ATM stole my arbor financial credit union debit card and also 5 dollars from me

Read all 501 reviews

Huntington Bank and Fifth Third Bank Products and Services

Most reviewed product and services
  • Huntington Bank Account (49 reviews)
  • Huntington Bank Customer Care (37 reviews)
  • Huntington Bank Banking Service (30 reviews)
  • Fifth Third Bank Account (83 reviews)
  • Fifth Third Bank Loan (79 reviews)
  • Fifth Third Bank Checking Account (73 reviews)