PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Fifth Third Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Fifth Third Bank

Flagstar Bank and Fifth Third Bank Overview

Total reviews 371 591
Company responses 0 0
Issues resolved 1 2

Flagstar Bank and Fifth Third Bank Consumer Ratings

Rank
124 out of 742 in Banks category
106 out of 742 in Banks category
Customer service
81 in category
80 in category
Product or Service Quality
61 in category
53 in category
Reliability
66 in category
67 in category
Website
80 in category
91 in category

Flagstar Bank and Fifth Third Bank Rating Details

Customer service
1.3 (76 reviews)
1.3 (203 reviews)
Reviewer's quote

...They do not know the meaning of customer service..

Read full review

Customer service here is terrible. Every month I pay my auto loan online and the past three months my account has said no record of account. I have to call each time and have my account reset...

Read full review
Product or Service Quality
1.4 (67 reviews)
1.4 (177 reviews)
Reviewer's quote

...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

Read full review

Employees of Cary, NC branch are so bad for customer service and commitment. Especially Lexi and Judy..

Read full review
Reliability
1.3 (60 reviews)
1.3 (163 reviews)
Reviewer's quote

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful.I was guaranteed a rate but after expenditure for appraisal as well as other costs, the rate lock period is approaching and I am...

Read full review

want to collect on a closed account. they called me today-Sunday-saying I owe them money on a closed account. I paid the amount in full and THEY closed it and forwarded that info to the credit bureaus. Now they are threatening me. How remedial is this bank-clearly they do no training. Every other...

Read full review
Website
1.8 (57 reviews)
1.7 (156 reviews)
Reviewer's quote

Worst to deal with for insurance claims. The received the insurance check on Friday afternoon, and will send it back on Tuesday after a Monday holiday if I don't call them.

Read full review

They blocked me from the website when I wouldn't agree to their radical contract amendment. They already tricked me by postponing a refund they owe me for 3 years. Also if you want a Mastercard from them don't bother...

Read full review

Flagstar Bank and Fifth Third Bank Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
  • Customer service
  • Nice people at local branch
  • That i stood my ground
Cons
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Awful customer service
  • Fees
  • Dont value their customers like they should

Flagstar Bank and Fifth Third Bank Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

Read full review
5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

Read full review
5

He looked the check number up an found out that it’s not a areal check

Read full review
5

Tried to deposit an Australian check in Estero, Florida, from the Estate of a relative which was crossed and marked...

Read full review

Flagstar Bank and Fifth Third Bank Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

Read full review
1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

Read full review
1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

Read full review
1

Do not use fifth third they hold pending items until you have a low balance then unpend everything to make you over...

Read full review

Flagstar Bank and Fifth Third Bank Latest Reviews

Recent published reviews
1.5

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I...

Read full review
1

want to collect on a closed account. they called me today-Sunday-saying I owe them money on a closed account. I paid...

Read full review
No votes

I am staying in Hawaii for a week but my card is decline

Read full review
1

THEY STOLE $1,000 FROM MY TRUST ACCOUNT AND LIED AND CONTINUE TO DO SO AND REFUSE TO REFUND WHAT THEY STOLE... I HAVE...

Read full review

Flagstar Bank and Fifth Third Bank Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Checking Account (14 reviews)
  • Fifth Third Bank Loan (82 reviews)
  • Fifth Third Bank Checking Account (79 reviews)
  • Fifth Third Bank Banking Service (36 reviews)