PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Fifth Third Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Fifth Third Bank

Flagstar Bank and Fifth Third Bank Overview

Total reviews 372 610
Company responses 0 0
Issues resolved 1 2

Flagstar Bank and Fifth Third Bank Consumer Ratings

Rank
128 out of 707 in Banks category
111 out of 707 in Banks category
Customer service
100 in category
96 in category
Product or Service Quality
79 in category
67 in category
Reliability
86 in category
84 in category
Website
92 in category
106 in category

Flagstar Bank and Fifth Third Bank Rating Details

Customer service
1.3 (77 reviews)
1.3 (213 reviews)
Reviewer's quote

...They do not know the meaning of customer service..

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Your customer service phone line is useless no person ever comes to answer it. Just keeps telling you to hold on. Called the bank in Greenville,sc and they were very helpful...

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Product or Service Quality
1.4 (68 reviews)
1.5 (187 reviews)
Reviewer's quote

...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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Since they did nothing I played detective -contacted seller- got a return authorization and sent defective product back I sent Fifth Third Bank the USPS tracker Number for their records They ignore it charged the bill back to me and started charging service fees They also sent my file to credit...

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Reliability
1.3 (61 reviews)
1.3 (170 reviews)
Reviewer's quote

Flagstar Mortgage Loan ReviewOur two mortgage loans with Flagstar were a six-month nightmare to process.Our first big mistake with Flagstar was falling for their Bait and Switch from their Loan Officer, Laurie Buzewski July 2nd 2020.In June we were already in the process of two loans with Caliber...

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Called 10 business days ago reported lost card still no card tried to call said card is blocked wont let me talk to an operator. Guess I will be going to bank to transfer all dealings to another bank. Over 50000 dollars guess they dont want it.

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Website
1.8 (58 reviews)
1.7 (164 reviews)
Reviewer's quote

Worst to deal with for insurance claims. The received the insurance check on Friday afternoon, and will send it back on Tuesday after a Monday holiday if I don't call them.

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I paid off my loan in November but apparently the balance shown on the website doesn't include everything I owed. I thought I paid off my $37,000 car loan and only discovered I still owed $82. 28 when I inquired about why I had not received my title...

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Flagstar Bank and Fifth Third Bank Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
  • Customer service
  • Nice people at local branch
  • That i stood my ground
Cons
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Awful customer service
  • Fees
  • Dont value their customers like they should

Flagstar Bank and Fifth Third Bank Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

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5

He looked the check number up an found out that it’s not a areal check

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5

Tried to deposit an Australian check in Estero, Florida, from the Estate of a relative which was crossed and marked...

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Flagstar Bank and Fifth Third Bank Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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1

Do not use fifth third they hold pending items until you have a low balance then unpend everything to make you over...

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Flagstar Bank and Fifth Third Bank Latest Reviews

Recent published reviews
1

Flagstar Mortgage Loan Review
Our two mortgage loans with Flagstar were a six-month nightmare to process.
Our first big mi...

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1.1

I paid off my loan in November but apparently the balance shown on the website doesn't include everything I owed. I...

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1.5

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I...

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1

not giving me my money back that this guy stole and "washed" my Churches name off of it and then put his name and a...

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Flagstar Bank and Fifth Third Bank Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Checking Account (14 reviews)
  • Fifth Third Bank Loan (83 reviews)
  • Fifth Third Bank Checking Account (81 reviews)
  • Fifth Third Bank Banking Service (36 reviews)