PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Flagstar Bank and Fifth Third Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Flagstar Bank
Fifth Third Bank

Flagstar Bank and Fifth Third Bank Overview

Total reviews
360
501
Company responses
0
1
Issues resolved
1
2

Fifth Third Bank was first mentioned on PissedConsumer on Jan 27, 2008 and since then this brand received 501 reviews. It is 141 reviews more than Flagstar Bank received since Dec 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Flagstar Bank customer support team and Fifth Third Bank customer service.

Flagstar Bank and Fifth Third Bank Consumer Ratings

Rank
106 out of 921 in Banks category
92 out of 921 in Banks category
Customer service
97 in category
86 in category
Staff
97 in category
80 in category
Product or Service Quality
67 in category
58 in category

According to consumer ratings and reviews, Fifth Third Bank ranks 14 points higher in the Banks category than Flagstar Bank. People gave Flagstar Bank 1.3 stars for Customer service criterion in Banks category and it is 117 points higher than the worst rated brand in this category. At the same time, Fifth Third Bank was rated 1.3 stars for Customer service criterion in this category and it is 128 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Fifth Third Bank has a higher rating than Flagstar Bank. Regarding Product or Service Quality criterion, consumers gave Flagstar Bank 1.4 stars and it is 69% greater than other in category. Fifth Third Bank however was rated 1.4 stars and it is 73% greater than other in category.

Flagstar Bank and Fifth Third Bank Rating Details

Customer service
1.3 (69 reviews)
1.3 (161 reviews)
Reviewer's quote

Flagstar bank or mortgage have horrible customer service . Wait times on the phones are very long. If you have a insurance claim you jump thru hoops for them to endorse the check...

Nicole H

...Customer service is a joke. I rarely have been able to speak to them for more then 5 minutes without them abruptly hanging up. They will not try to assist or even listen to any complaint, they just hang up forcing you to try to fix the issue yourself...

Josh J
Staff
1.4 (60 reviews)
1.5 (120 reviews)
Reviewer's quote

From our last experience with trying to get our insurance check in 2018 to now, here we go again with Flagstar increasing our house payment almost $500 WITHOUT SO MUCH AS A LETTER or an email. This bank is among the worst among all mortgage lenders. As a 100% disabled veteran we are entitled to a...

Steven W

...4) The phone staff refuses to give you any identifying information other than their fake, Anglicized alias. If you ask them for a last name or ID # and they'll just hung up on you. Meanwhile, they have your name, address, SSN, etc..

PissedConsumer1525623
Product or Service Quality
1.4 (59 reviews)
1.4 (146 reviews)
Reviewer's quote

Our mortgage was sold to this supposedly bank but they are a credit and collection service. They sent man with plain clothes and just a runner to our home with an unsealed envelope that on the outside said Confidential but was not sealed so that meant he or anyone else could see what was inside...

PissedConsumer1742940

...She called (?) customer service who asked her if I had my drivers license? Yes. Did I have my social security card? What????What? NO. Who carries that? My account was denied...

Gwen W

Flagstar Bank and Fifth Third Bank Pros and Cons

Pros
  • Old mortgage company
  • Mortgage side of company
  • Customer service
  • That i stood my ground
  • Fact that i can close this account soon
Cons
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Horrible customer service
  • Awful customer service
  • Fees
  • Customer service and dumb procedure

Flagstar Bank and Fifth Third Bank Most Positive Reviews

Top rated reviews
5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

Flagstar Bank and Fifth Third Bank Most Critical Reviews

Lowest rated reviews
1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

Flagstar Bank and Fifth Third Bank Latest Reviews

Recent published reviews
1

From our last experience with trying to get our insurance check in 2018 to now, here we go again with Flagstar...

Read all 360 reviews

The ATM stole my arbor financial credit union debit card and also 5 dollars from me

Read all 501 reviews

Flagstar Bank and Fifth Third Bank Products and Services

Most reviewed product and services
  • Flagstar Bank Mortgage (102 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (16 reviews)
  • Fifth Third Bank Account (83 reviews)
  • Fifth Third Bank Loan (79 reviews)
  • Fifth Third Bank Checking Account (73 reviews)