PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fifth Third Bank and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fifth Third Bank
Flagstar Bank

Fifth Third Bank and Flagstar Bank Overview

Total reviews
575
367
Company responses
0
0
Issues resolved
2
1

Fifth Third Bank and Flagstar Bank Consumer Ratings

Rank
96 out of 725 in Banks category
112 out of 725 in Banks category
Customer service
90 in category
No votes
Product or Service Quality
55 in category
No votes
Website
91 in category
No votes
Reliability
74 in category
No votes

Fifth Third Bank and Flagstar Bank Rating Details

Customer service
1.3 (190 reviews)
No votes
Reviewer's quote

...Terrible customer service and a poor representation Ms. Santana!..

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...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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Product or Service Quality
1.5 (168 reviews)
No votes
Reviewer's quote

Their customer service is the worst, highly unprofessional and rude. It's like their management hand picked mentally challenged and retarded personal who can not answer a simple question, don't even try asking them to do some minor banking. They got me so frustrated and mad with their stupidity...

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Their customer service personnel appear to have no training, and are not allowed to access your account to make changes, such as minimal requests to add an auto pay setup. Then, the computer system they use has multiple date limits that are not visible, so if you set up an auto pay, then it may not...

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Website
1.7 (150 reviews)
No votes
Reviewer's quote

They blocked me from the website when I wouldn't agree to their radical contract amendment. They already tricked me by postponing a refund they owe me for 3 years. Also if you want a Mastercard from them don't bother...

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Request for forbearance because of covid 19.

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Reliability
1.3 (149 reviews)
No votes
Reviewer's quote

To: 5/3 Dispute TeamFrom: Katherine Ann BrownCase: C2008254886On Saturday August 8th I received a call saying they where from the Electric Co. and they were going to turn off my electric in 24 hrs because I haven't paid my bill for 6 months. They even had my account number . I told them that I have...

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Really in these economically hardship times This bank [Flagstar] CANNOT put forbearance repayments onto the back end of the loan? HOW VERY GREEDY!

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Fifth Third Bank and Flagstar Bank Pros and Cons

Pros
  • Nice people at local branch
  • Customer service
  • That i stood my ground
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
Cons
  • Awful customer service
  • Fees
  • Dont value their customers like they should
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with

Fifth Third Bank and Flagstar Bank Most Positive Reviews

Top rated reviews
5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

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5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

Tried to deposit an Australian check in Estero, Florida, from the Estate of a relative which was crossed and marked...

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5

He looked the check number up an found out that it’s not a areal check

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Fifth Third Bank and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

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1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

Do not use fifth third they hold pending items until you have a low balance then unpend everything to make you over...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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Fifth Third Bank and Flagstar Bank Latest Reviews

Recent published reviews
5

To: 5/3 Dispute Team
From: Katherine Ann Brown
Case: C2008254886
On Saturday August 8th I received a call saying they where...

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1.4

Really in these economically hardship times This bank [Flagstar] CANNOT put forbearance repayments onto the back end of...

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No votes

I need a blocked removed from my account so I can pay a bill online tonight

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1.7

My husband was due to get paid on Friday, July 3. His payroll dept usually does deposits on Wednesdays. When this...

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Fifth Third Bank and Flagstar Bank Products and Services

Most reviewed product and services
  • Fifth Third Bank Account (89 reviews)
  • Fifth Third Bank Loan (82 reviews)
  • Fifth Third Bank Checking Account (79 reviews)
  • Flagstar Bank Mortgage (107 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (16 reviews)