PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fifth Third Bank and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fifth Third Bank
Flagstar Bank

Fifth Third Bank and Flagstar Bank Overview

Total reviews 598 371
Company responses 0 0
Issues resolved 2 1

Fifth Third Bank and Flagstar Bank Consumer Ratings

Rank
109 out of 748 in Banks category
128 out of 748 in Banks category
Customer service
94 in category
95 in category
Product or Service Quality
59 in category
71 in category
Reliability
76 in category
78 in category
Website
98 in category
85 in category

Fifth Third Bank and Flagstar Bank Rating Details

Customer service
1.3 (207 reviews)
1.3 (76 reviews)
Reviewer's quote

...I called 2 days ago ; finally spoke to DENICIA, in Customer Service, after 1/2 hour wait. She told me she would have a Supervisor call me back to handle my complaint. Today, after waiting 2 days, I called again, waited for 15 min...

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...They do not know the meaning of customer service..

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Product or Service Quality
1.5 (180 reviews)
1.4 (67 reviews)
Reviewer's quote

Since they did nothing I played detective -contacted seller- got a return authorization and sent defective product back I sent Fifth Third Bank the USPS tracker Number for their records They ignore it charged the bill back to me and started charging service fees They also sent my file to credit...

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...Customer service was THE WORST with agent actually getting belligerent. STAY FAR AWAY FROM THIS BANK! After seeing other reviews..

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Reliability
1.3 (165 reviews)
1.3 (60 reviews)
Reviewer's quote

I call the 800 number on the back of my card and I can never reach a live person. It have me to put in my son or account number, then my 4 letter pin, then tells me by card is blocked, then the phone disconnect, What is wrong 5/3rd ? Then I go online and I have to go thru all your 800 numbers until...

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As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I foolishly assumed all that would be helpful.I was guaranteed a rate but after expenditure for appraisal as well as other costs, the rate lock period is approaching and I am...

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Website
1.7 (158 reviews)
1.8 (57 reviews)
Reviewer's quote

They blocked me from the website when I wouldn't agree to their radical contract amendment. They already tricked me by postponing a refund they owe me for 3 years. Also if you want a Mastercard from them don't bother...

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Worst to deal with for insurance claims. The received the insurance check on Friday afternoon, and will send it back on Tuesday after a Monday holiday if I don't call them.

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Fifth Third Bank and Flagstar Bank Pros and Cons

Pros
  • Customer service
  • Nice people at local branch
  • That i stood my ground
  • Old mortgage company
  • Mortgage side of company
  • Has online payments
Cons
  • Awful customer service
  • Fees
  • Dont value their customers like they should
  • Horrible customer service
  • Unethical practices
  • Servicing is the worst i have ever dealt with

Fifth Third Bank and Flagstar Bank Most Positive Reviews

Top rated reviews
5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

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5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

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5

Tried to deposit an Australian check in Estero, Florida, from the Estate of a relative which was crossed and marked...

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5

He looked the check number up an found out that it’s not a areal check

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Fifth Third Bank and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

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1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

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1

Do not use fifth third they hold pending items until you have a low balance then unpend everything to make you over...

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1

We've been trying to refinance since 2009!!! They've not helped us in any way... We were desperately that we even paid...

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Fifth Third Bank and Flagstar Bank Latest Reviews

Recent published reviews
1

No word from fifth third back regarding the check that has NOT been posted to my loan

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1.5

As a current customer of Flagstar Bank with excellent credit as well as a record showing I am repaying mortgage early, I...

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No votes

Cant get thru to talk to anyone , on hold over an hr no one ever answers after multiple trys very frustrating. Want my...

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No votes

I am staying in Hawaii for a week but my card is decline

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Fifth Third Bank and Flagstar Bank Products and Services

Most reviewed product and services
  • Fifth Third Bank Loan (82 reviews)
  • Fifth Third Bank Checking Account (80 reviews)
  • Fifth Third Bank Banking Service (36 reviews)
  • Flagstar Bank Mortgage (108 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Checking Account (14 reviews)