PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fifth Third Bank and Flagstar Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fifth Third Bank
Flagstar Bank

Fifth Third Bank and Flagstar Bank Overview

Total reviews
499
356
Company responses
0
0
Issues resolved
2
1

Fifth Third Bank was first mentioned on PissedConsumer on Jan 27, 2008 and since then this brand received 499 reviews. It is 143 reviews more than Flagstar Bank received since Dec 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fifth Third Bank customer support team and Flagstar Bank customer service.

Fifth Third Bank and Flagstar Bank Consumer Ratings

Rank
88 out of 1025 in Banks category
105 out of 1025 in Banks category
Customer service
88 in category
92 in category
Product or Service Quality
64 in category
65 in category
Additional Fees
88 in category
90 in category

According to consumer ratings and reviews, Fifth Third Bank ranks 17 points higher in the Banks category than Flagstar Bank. People gave Fifth Third Bank 1.3 stars for Customer service criterion in Banks category and it is 126 points higher than the worst rated brand in this category. At the same time, Flagstar Bank was rated 1.3 stars for Customer service criterion in this category and it is 122 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Flagstar Bank has a higher rating than Flagstar Bank. Regarding Additional Fees criterion, consumers gave Fifth Third Bank 1.3 stars and it is 59% greater than other in category. Flagstar Bank however was rated 1.3 stars and it is 58% greater than other in category.

Fifth Third Bank and Flagstar Bank Rating Details

Customer service
1.3 (160 reviews)
1.3 (68 reviews)
Reviewer's quote

... really made the transactions! I WAS IN JACKSONVILLE FLORIDA, MY DAUGHTER WAS AT WORK AND WE CAN PROVE BOTH! But Fifth Third refuses to stand up for their own customer and I am out $850. 00 all due to the negligence and lies of Fifth Third Bank. Unless you have money you want to just toss away, DO NOT EVER STEP FOOT IN A FIFTH THIRD BANK, THEY WILL CHARGE YOU FOR FRAUD ALERT AND THEN LET SOMEONE STEAL YOUR MONEY, NOT NOTIFY YOU IN TIME TO STOP ANYTHING AND THEN SAY YOU DID IT....

Connie C

Flagstar bank or mortgage have horrible customer service . Wait times on the phones are very long. If you have a insurance claim you jump thru hoops for them to endorse the check...

Nicole H
Product or Service Quality
1.4 (145 reviews)
1.4 (57 reviews)
Reviewer's quote

I was in Clearwater FL in late May 2019 and had three IRA CD's maturing in early June. The bank refused to let me prepare paperwork in advance to renew the CD's at a different term. They even suggested I drive to WV (nearest branch to me as I live in PA) when the CD's matured. Elevated this to two...

Mark G

...Their customer service SUCKS! You will talk to five different people with five different answers and in the end, there will be NO RESOLUTION. DO NOT, under any circumstances, go with Flagstar Bank for a mortgage. Read the article: https://www...

Sandra F
Additional Fees
1.3 (123 reviews)
1.3 (34 reviews)
Reviewer's quote

because of a $10 skype automated transaction, we were charged $340 while overseas transfer is engaged

Bilel B

Once I sold my home in September 2018, I used the total proceeds of the home to pay additional principal that lowered the balance to 23% of the initial loan. This means I have paid 2/3 of the loan. When requesting for the PMI to be removed, they require me to pay for assessment that the value of...

W S

Fifth Third Bank and Flagstar Bank Pros and Cons

Pros
  • That i stood my ground
  • Website online banking
  • Fact that i can close this account soon
  • Old mortgage company
  • Mortgage side of company
Cons
  • Awful customer service
  • Fees
  • Not professional
  • Unethical practices
  • Servicing is the worst i have ever dealt with
  • Horrible customer service

Fifth Third Bank and Flagstar Bank Most Positive Reviews

Top rated reviews
5

Financed a car with Fifth Third thru a car dealer. Was pleased with the 3% interest rate. I received my payment coupon b...

5

Contacted flagatar this past august concerning lowering our monthly mortage payments. They requested certain documents...

Fifth Third Bank and Flagstar Bank Most Critical Reviews

Lowest rated reviews
1

Deposited cash and check in bank on a Friday am. Had a draft come out that same day less than deposit by 125 dollars...

1

I have recently fell behind on my mortgage with Flagstar and was applying for a modification. After them requesting...

Fifth Third Bank and Flagstar Bank Latest Reviews

Recent published reviews
1

purchased an RV with installment loan from these people set up thru the dealer... received my payment coupon and...

Read all 499 reviews
1

Flagstar bought my home mortgage loan from Freedom in 2018. They claim they had an insurance shortage, then in 2019...

Read all 356 reviews

Fifth Third Bank and Flagstar Bank Products and Services

Most reviewed product and services
  • Fifth Third Bank Account (83 reviews)
  • Fifth Third Bank Loan (79 reviews)
  • Fifth Third Bank Checking Account (73 reviews)
  • Flagstar Bank Mortgage (98 reviews)
  • Flagstar Bank Loan Modification (46 reviews)
  • Flagstar Bank Customer Care (15 reviews)