PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fidelity National Home Warranty and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fidelity National Home Warranty
Sears Home Services

Fidelity National Home Warranty and Sears Home Services Overview

Total reviews
95
2010
Company responses
0
0
Issues resolved
0
7

Fidelity National Home Warranty and Sears Home Services Consumer Ratings

Rank
161 out of 921 in Household Services category
167 out of 921 in Household Services category
Customer service
121 in category
115 in category
Product or Service Quality
105 in category
104 in category
Turnaround Time
102 in category
86 in category
Reliability
113 in category
107 in category

Fidelity National Home Warranty and Sears Home Services Rating Details

Customer service
1.1 (40 reviews)
1.1 (827 reviews)
Reviewer's quote

...Worse customer service ever..

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...Call customer service and was told next available appt is 3 weeks away. I am going to cancel but I have 2k in credits that I will loose so I am having them send me the contract to review. My frustration is over the top at this point..

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Product or Service Quality
1.2 (39 reviews)
1.3 (669 reviews)
Reviewer's quote

...A service agent was very rude and hung up on me (Jul-9 @4:45 PST) without any answer. Its almost impossible to live without a refrigerator during these times and this weather. Expect better response from FIDELITY...

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With the "Master Protection Plan", since it's so expensive, it would seem there would be a method of getting reasonable service. The minimal $300 supposed reimbursement for spoiled food, but only when company verifies it's because of unit failure. Not to mention when the refrigerator and freezer...

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Turnaround Time
1.1 (37 reviews)
1.3 (556 reviews)
Reviewer's quote

...Avg hold time 1. 5 HOURS, before speaking with anyone. I'm on hold right now...

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...Turned down the thermostat from the 73 degrees of daytime to 70 for night. Nothing happened. Opened the door where the unit is and noticed condensation on exterior...

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Reliability
1.1 (37 reviews)
1.2 (662 reviews)
Reviewer's quote

I called 3 weeks ago to have a company come out to fix the A/C. Fidelity had a company come out about 3 days after my call and it problem was diagnosed. It has now been 3 WEEKS AND IT IS STILL NOT FIXED. Hold times on the phone exceed and hour to be told the part is still not in. This is absolutely...

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BUYER BEWARE!!! THIS IS A REALLY LONG POSTVenting is not something I normally do on social media but I feel this needs to be shared. If you purchase an appliance from Sears DO NOT GET THE Sears Home Services Warranty. It is a scam and they do not honor their warranties.I purchased my brand new...

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Fidelity National Home Warranty and Sears Home Services Pros and Cons

Pros
  • Disgraceful
  • Have replaced several appliances for me
  • Good company
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Rotten customer service
  • Horrible customer service
  • Poor network of service providers
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Fidelity National Home Warranty and Sears Home Services Most Positive Reviews

Top rated reviews
4

Signed up with FNHW in 2017. In Aug 2018, just before my renewal date, the water pressure regulator went out. The plumbe...

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5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

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No votes
5

The repairman showed exactly on time. He was very polite, and knowledgeable. I am a do it your selfer with little know...

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Fidelity National Home Warranty and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

Aweful. Called for service on garage openers that were not working. Sent tech, who inspected, called Fidelity, then...

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1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

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1

These people take your money and don't help. Thieves, cheats and liars. We filed a claim Friday and they said pay the...

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1

After spending over 8K on all new top of the line kitchen appliances in 03/2014 (which was worst than purchasing a new c...

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Fidelity National Home Warranty and Sears Home Services Latest Reviews

Recent published reviews
1

I called 3 weeks ago to have a company come out to fix the A/C. Fidelity had a company come out about 3 days after my...

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1.2

BUYER BEWARE!!! THIS IS A REALLY LONG POST
Venting is not something I normally do on social media but I feel this needs t...

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2

Plumbers came out to fix the leaking faucet. At first they said, "too old" Then they took a part, said they would...

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1

It's been one (1) month trying to get a functioning refrigerator-freezer-icemaker compounded by long phone waits (excess...

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Fidelity National Home Warranty and Sears Home Services Products and Services

Most reviewed product and services
  • Fidelity National Home Warranty Warranty (29 reviews)
  • Fidelity National Home Warranty Claim (12 reviews)
  • Fidelity National Home Warranty Air Conditioner Repair (6 reviews)
  • Sears Home Services Refrigerator Repair (250 reviews)
  • Sears Home Services Washing Machine Repair (136 reviews)
  • Sears Home Services Customer Care (135 reviews)