PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about First American Home Warranty and Fidelity National Home Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

First American Home Warranty
Fidelity National Home Warranty

First American Home Warranty and Fidelity National Home Warranty Overview

Total reviews
714
96
Company responses
0
0
Issues resolved
3
0

First American Home Warranty and Fidelity National Home Warranty Consumer Ratings

Rank
157 out of 920 in Household Services category
160 out of 920 in Household Services category
Customer service
116 in category
119 in category
Reliability
107 in category
111 in category
Warranty
87 in category
97 in category
Diversity of Products or Services
123 in category
132 in category

First American Home Warranty and Fidelity National Home Warranty Rating Details

Customer service
1.1 (335 reviews)
1.1 (40 reviews)
Reviewer's quote

Worst ever customer service, and NO service at all. Maybe you should train you employee's and hire your own people instead of contracting out to save a few dollars, since you charge at least $200 more a year then other companies, which don't charge a service fee for walking in the door. I would...

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...Worse customer service ever..

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Reliability
1.1 (308 reviews)
1.1 (37 reviews)
Reviewer's quote

FIRST AMERICAN HOME WARRANTY: DATE OF SERVICE 6/23/20, TODAYS DATE 8/03/20 , Microwave: Built In, Washer, Refrigerator: FreestandingFIRST AMERICAN HOME WARRANTY SENT a company repairman, from a company I will refuse to use in the future. I would NEVER recommend this repair company to anyone....

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I called 3 weeks ago to have a company come out to fix the A/C. Fidelity had a company come out about 3 days after my call and it problem was diagnosed. It has now been 3 WEEKS AND IT IS STILL NOT FIXED. Hold times on the phone exceed and hour to be told the part is still not in. This is absolutely...

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Warranty
1.2 (286 reviews)
1.1 (36 reviews)
Reviewer's quote

...It is now day 10 (June 4th, 2020) and still no approval from First American Home Warranty. I am without TV, Stereo, lights, etc. I have a tripping hazard with multiple extension cords strung all over the place...

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...Called the Plumbing vendor 3 times and I've called gave Home Warranty CS person info. The plumbers turned off both faucets and now I can't even turn on the working one. Home Warranty called and left a message, but didn't leave the correct phone number...

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Diversity of Products or Services
1.4 (280 reviews)
1.2 (35 reviews)
Reviewer's quote

...I do not know about anyone else, but I typically do not pay for services to not be rendered to me. Word of advice, do NOT pay that service fee before being serviced! Full email string below. Good Afternoon, We have received your email showing your report from your outside technician...

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...Air-Conditioning, Heating & Appliance Services Toll free: (800) 810-7813 - Fax: (323) 782-0150 www. ChiefAppliance. com..

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First American Home Warranty and Fidelity National Home Warranty Pros and Cons

Pros
  • Will never use again
  • Will never use
  • First couple of years
  • Disgraceful
  • Have replaced several appliances for me
  • Good company
Cons
  • Customer service
  • Lack of concern and incompetence
  • Lack of concern
  • Rotten customer service
  • Horrible customer service
  • Poor network of service providers

First American Home Warranty and Fidelity National Home Warranty Most Positive Reviews

Top rated reviews
5

When we decided to go with your company, we were under the impression that for what we pay monthly, Home warranty would...

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4

Signed up with FNHW in 2017. In Aug 2018, just before my renewal date, the water pressure regulator went out. The plumbe...

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3.7

June 2015 I called your agent for water heater coverage. I was told that I was not covered...so I purchased a new one fo...

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No votes

First American Home Warranty and Fidelity National Home Warranty Most Critical Reviews

Lowest rated reviews
1

Our dryer has been broken for over a month and the contractor has been here 3 times already. We were told last week by...

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1

Aweful. Called for service on garage openers that were not working. Sent tech, who inspected, called Fidelity, then...

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1

I regret ever having bought a policy from this company. They will not allow you to hire your own technician if they...

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1

These people take your money and don't help. Thieves, cheats and liars. We filed a claim Friday and they said pay the...

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First American Home Warranty and Fidelity National Home Warranty Latest Reviews

Recent published reviews
1.3

FIRST AMERICAN HOME WARRANTY: DATE OF SERVICE 6/23/20, TODAYS DATE 8/03/20 , Microwave: Built In, Washer, Refrigerator:...

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1

I think it was March or April I applied to have my ac repaired. Nothing done. When I call they keep you on hold...

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1.8

As a three-year customer, I must start by saying my overall experience as simply been nothing short of Mediocre! The det...

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1

I called 3 weeks ago to have a company come out to fix the A/C. Fidelity had a company come out about 3 days after my...

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First American Home Warranty and Fidelity National Home Warranty Products and Services

Most reviewed product and services
  • First American Home Warranty Warranty (210 reviews)
  • First American Home Warranty Claim (105 reviews)
  • First American Home Warranty Customer Care (45 reviews)
  • Fidelity National Home Warranty Warranty (29 reviews)
  • Fidelity National Home Warranty Claim (12 reviews)
  • Fidelity National Home Warranty Air Conditioner Repair (6 reviews)