PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FHA and ShellPoint Mortgage Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FHA
ShellPoint Mortgage Servicing

FHA and ShellPoint Mortgage Servicing Overview

Total reviews
4
426
Company responses
0
0
Issues resolved
0
1

FHA and ShellPoint Mortgage Servicing Consumer Ratings

Rank
285 out of 882 in Loans and Mortgages category
241 out of 882 in Loans and Mortgages category
Product or Service Quality
238 in category
167 in category
Diversity of Products or Services
250 in category
196 in category
Customer service
No votes
165 in category
Website
No votes
200 in category

FHA and ShellPoint Mortgage Servicing Rating Details

Product or Service Quality
1 (1 review)
1.2 (172 reviews)
Reviewer's quote

There is a charter school in Houston, Texas that has many hard working teachers trying to keep current on the latest research based best practices for their classroom. To do that, they had to return to college. Many of them obtained a Masters degree in Education, and some teachers are still...

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Got a letter in the mail stating this company will be my new mortgage service company. Says I will start paying my mortgage to them after March 16 2020. I would get a new account number from this company...

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Diversity of Products or Services
1 (1 review)
1.2 (140 reviews)
Reviewer's quote

No items

...I felt helpless and thought that I am actually with Hellpoit Mortgage Services..

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Customer service
No votes
1.2 (196 reviews)
Reviewer's quote

No items

Customer Service Dept. wouldnt take my mortgage payments over the phone after they doubled my mortgage amount last year, then Foreclosed on my house..

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Website
No votes
1.4 (162 reviews)
Reviewer's quote

No items

Their Newrez/Shellpoint website NEVER works even before Covid. Now, there's a moratorium on foreclosures and they've decided not to pay my escrowed insurance, which is illegal. I believe their new game here, is to let my insurance lapse (without paying it), so they can then force me to have to get...

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FHA and ShellPoint Mortgage Servicing Pros and Cons

Pros
No votes
  • Helpful on phone no follow thru
  • Worse
  • Fraud and conspiracy
Cons
No votes
  • Failure to meet obligations
  • Questionable ethics
  • Lack of customer service

FHA and ShellPoint Mortgage Servicing Most Positive Reviews

Top rated reviews
No votes
4.5

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage...

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No votes
4.2

Recently I received mortgage assistance due to the unfortunate effects of COVID-19. The representative was...

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FHA and ShellPoint Mortgage Servicing Most Critical Reviews

Lowest rated reviews
1

There is a charter school in Houston, Texas that has many hard working teachers trying to keep current on the latest res...

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1

Like the rest of you, however my problems started way back, We purchased a home in 2004 with Countrywide, then the...

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No votes
1

I found multiple simple MATH errors on my mortgage statement after new mortgage servicer Shellpoint took over servicing...

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FHA and ShellPoint Mortgage Servicing Latest Reviews

Recent published reviews
No votes

Today is my birthday, and I am sitting here in tears on a day when I should have been celebrating being 7 days from clos...

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1

Its almost impossible to speak to a human being on their customer service phone line. Their website does not work on any...

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No votes

I've had a loan with FH for about 5 years. Alway paid on time, never late. Credit good even though my income dried...

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1

My loan was transferred to this company (WHAT A TRAVESTY!!!) on 3/15/2020. I tried to make my first payment online with...

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FHA and ShellPoint Mortgage Servicing Products and Services

Most reviewed product and services
No votes
  • Shellpoint Mortgage Servicing Mortgage (157 reviews)
  • Shellpoint Mortgage Servicing Loan Modification (44 reviews)
  • Shellpoint Mortgage Servicing Customer Care (41 reviews)