PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FHA and ShellPoint Mortgage Servicing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FHA
ShellPoint Mortgage Servicing

FHA and ShellPoint Mortgage Servicing Overview

Total reviews
4
382
Company responses
0
0
Issues resolved
0
0

ShellPoint Mortgage Servicing was first mentioned on PissedConsumer on May 15, 2014 and since then this brand received 382 reviews. It is 378 reviews more than FHA received since Jun 26, 2008.

FHA and ShellPoint Mortgage Servicing Consumer Ratings

Rank
277 out of 1293 in Loans and Mortgages category
226 out of 1293 in Loans and Mortgages category
Diversity of Products or Services
242 in category
190 in category
Product or Service Quality
230 in category
161 in category
Customer service
No votes
162 in category

According to consumer ratings and reviews, ShellPoint Mortgage Servicing ranks 51 points higher in the Loans and Mortgages category than FHA. People gave FHA 1 stars for Diversity of Products or Services criterion in Loans and Mortgages category and it is 88 points higher than the worst rated brand in this category. At the same time, ShellPoint Mortgage Servicing was rated 1.1 stars for Diversity of Products or Services criterion in this category and it is 140 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ShellPoint Mortgage Servicing has a higher rating than FHA.

FHA and ShellPoint Mortgage Servicing Rating Details

Diversity of Products or Services
1 (1 review)
1.1 (123 reviews)
Reviewer's quote

There is a charter school in Houston, Texas that has many hard working teachers trying to keep current on the latest research based best practices for their classroom. To do that, they had to return to college. Many of them obtained a Masters degree in Education, and some teachers are still...

PissedConsumer724021

Poor management of newly acquired loans, triggering the posting of incorrect information with Errors on customer Web Page !

PissedConsumer1732263
Product or Service Quality
1 (1 review)
1.2 (153 reviews)
Reviewer's quote

No items

...And, she always wanted to only speak to my realtor when I was seeking a short sale--prior I was accepted for a short sale and I was not informed with Bayview the other servicer. They lost three of my payments, which is why I was behind in the first place. And no one wants to acknowledge their error...

Valarie D
Customer service
No votes
1.2 (176 reviews)
Reviewer's quote

No items

I called due to not receiving payment form, which is standard with this company not to send consistently and NO return envelope!!! When I saw that the Customer Service person "Bernell" wasn't helpful guiding me, I asked him by name to transfer me to a supervisor. Phone call got dropped!!! I called...

Robert D

FHA and ShellPoint Mortgage Servicing Pros and Cons

Pros
No votes
  • Helpful on phone no follow thru
  • Worse
  • Most agent are polite
Cons
No votes
  • Lack of customer service
  • Questionable ethics
  • No accountability in management at all

FHA and ShellPoint Mortgage Servicing Most Positive Reviews

Top rated reviews
No votes
4.6

I had a remodefication to my home morgage, put on probation period. Dec. last month on probation, what's my new morgage...

FHA and ShellPoint Mortgage Servicing Most Critical Reviews

Lowest rated reviews
1

There is a charter school in Houston, Texas that has many hard working teachers trying to keep current on the latest res...

1

Like the rest of you, however my problems started way back, We purchased a home in 2004 with Countrywide, then the...

FHA and ShellPoint Mortgage Servicing Latest Reviews

Recent published reviews

Today is my birthday, and I am sitting here in tears on a day when I should have been celebrating being 7 days from clos...

Read all 4 reviews
1.4

Poor management of newly acquired loans, triggering the posting of incorrect information with Errors on customer Web...

Read all 382 reviews

FHA and ShellPoint Mortgage Servicing Products and Services

Most reviewed product and services
No votes
  • Shellpoint Mortgage Servicing Mortgage (147 reviews)
  • Shellpoint Mortgage Servicing Loan Modification (42 reviews)
  • Shellpoint Mortgage Servicing Customer Care (35 reviews)