PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fetchr and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fetchr
UPS

Fetchr and UPS Overview

Total reviews
75
5822
Company responses
0
0
Issues resolved
1
28

Fetchr and UPS Consumer Ratings

Rank
238 out of 1050 in Transportation and Logistics category
167 out of 1050 in Transportation and Logistics category
Customer service
159 in category
No votes
Product or Service Quality
140 in category
No votes
Turnaround Time
260 in category
No votes
Value for money
140 in category
No votes

Fetchr and UPS Rating Details

Customer service
1.1 (37 reviews)
No votes
Reviewer's quote

I have clearly requested their customer service to have my debit card delivered on or before 10 am. Otherwise, they can just deliver it to the bank branch in IBN Batuta, so ill go there to collect it in order not to disturb my schedule. They have committed that their delivery guy will come on time...

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When I approached the Gentleman at the Customer Service Desk, he told me he was the driver & that my package was "not there". At which point, I told him Percy had told me to come up when the driver returned from lunch;That my package WAS there. The Driver/ Desk Agent called and spoke with...

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Product or Service Quality
1.2 (33 reviews)
No votes
Reviewer's quote

I lost already 5 customers because of unprofessional service of Fetchr: 1) delivery from Dubai to Abu-dhabi took 2 weeks, no one even call me or my customer 2) they are holding on the line more then 18 min all the time 3) no one reacts on complains and even replies to emails 4) even if you arrange...

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...Six times customer service said someone would call me back but no call backs. They tell me there is no emergency number for UPS to contact after 5:00PM. A signature is required but they are not coming to my condo to deliver and instead leave a note that no one was available to receive the package...

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Turnaround Time
1 (30 reviews)
No votes
Reviewer's quote

...All after my delivery was overdue and my reputation for not delivering things on time got spoilt..

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...They processed the claims, my value at that time was unsure but wanted at least the amount I paid to get fixed. I had to make many calls to the UPS Corp and spoke to a supervisor my claim was denied. I have approx...

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Value for money
1.2 (28 reviews)
No votes
Reviewer's quote

The rider came and still asked a member of my household to pay the delivery charge, took the money and left. I’ve spent the last 40 minutes to 4 different customer service representatives who keep dropping the call and pretending to connect me to a different team in customer services and are not...

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...No, we don't do that, you can go to a UPS store, and they can help you, I said no I am not paying more money to go to a UPS store to ship anything. This was going to cost well over $500. 00 to ship these boxes, she said there was no one who could help me...

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Fetchr and UPS Pros and Cons

Pros
No votes
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Bad functioning application site
  • Poor out of date service delivery
  • Losing clients
  • Poor customer service
  • Delivery
  • Customer service agent

Fetchr and UPS Most Positive Reviews

Top rated reviews
3.3

I found Desertcart to be good. They delivered my product before scheduled time. Their website also user friendly. But...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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No votes
5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Fetchr and UPS Most Critical Reviews

Lowest rated reviews
1

I have an order no 71700041938 from Adidas KSA online store from 24-11-2017
First, the order was mispacked (one shoes ins...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

I think the staff is overworked, this is the 2nd time i am awaiting delivery. The delivery guy calls me that he is in...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Fetchr and UPS Latest Reviews

Recent published reviews
1

I have clearly requested their customer service to have my debit card delivered on or before 10 am. Otherwise, they can...

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No votes

I was notified that there was a failed delivery attempt made by them. THERE WAS NO INFONOTICE LEFT ON MY DOOR....

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1

I lost already 5 customers because of unprofessional service of Fetchr:
1) delivery from Dubai to Abu-dhabi took 2 weeks,...

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1

In February 2020 my dad passed and I went to Store # 5460 to have my family clock shipped to me in Florida. I purchased...

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Fetchr and UPS Products and Services

Most reviewed product and services
  • Fetchr Delivery Service (24 reviews)
  • Fetchr Customer Care (15 reviews)
  • Fetchr Courier Delivery Service (14 reviews)
  • Ups Delivery Service (1917 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)