PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Westgate Resorts and Festiva as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Westgate Resorts
Festiva

Westgate Resorts and Festiva Overview

Total reviews
621
439
Company responses
0
110
Issues resolved
2
4

Westgate Resorts and Festiva Consumer Ratings

Rank
184 out of 1266 in Hotels and Resorts category
192 out of 1266 in Hotels and Resorts category
Customer service
128 in category
177 in category
Website
206 in category
235 in category
Location
147 in category
192 in category
Exchange, Refund and Cancellation Policy
121 in category
143 in category

Westgate Resorts and Festiva Rating Details

Customer service
1.5 (189 reviews)
1.3 (96 reviews)
Reviewer's quote

Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later...

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Non-availability of exchange, customer service, and threatening letters about maintenance fees when you have not been able to use your unit. Placed on hold and person never comes back to the phone. I want to get out...

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Website
1.9 (162 reviews)
1.6 (79 reviews)
Reviewer's quote

...Their website doesn't work half the time. They took 2 months just to figure out a login/password. Worst part is that the discounts are a LIE...

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...to book a Myrtle Beach getaway that had been promised less than one year ago, I also supposedly have another 6 months to book an Orlando vacation, but their website is down and I haven't received and calls back after leaving a message and numerous attempts to contact customer service. I also received a sales call today from Seneca resorts today,...

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Location
2.9 (161 reviews)
2.3 (79 reviews)
Reviewer's quote

...excited to come to Westgate and I had many things planned including but not limited to taking full advantage of the spa; this is why I chose this particular location. When I arrived on Sunday everything was great. Later in the evening there was an issue with the air conditioner in the room and I reached out to the...

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Never gave me an option of a mother location. I went from being promised a 2 bedrooms (one with a king bed and one with a queen and a queen pull out couch) with laundry, 3 pools (one with a mini water park and lazy river), tennis, basketball courts, mini golf, recreation center and free shuttle to...

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Exchange, Refund and Cancellation Policy
1.4 (158 reviews)
1.3 (84 reviews)
Reviewer's quote

...happy and beings they lied and mislead me into believing this was such a great package I contacted Westgate to cancel my vacation package and get my $200 refunded . They were very rude ! Refused to refund my money and really don't see any problem with their employees misleading , lying and scamming people!! I...

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...So I cleaned it up myself!!!!!! Please have someone give me a call or just refund my money. I did notice that this issue has happened numerous times in your reviews!! I am just as unhappy as everyone that expressed their opinion about Festiva. Please call me at 843-598-1639 or 843-389-0482...

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Westgate Resorts and Festiva Pros and Cons

Pros
  • Location
  • Northing
  • Amenities
  • Location
  • Parking
  • Front desk attendants
Cons
  • Poor customer service
  • Your pushy sales men that dont take no for answer
  • Pushy sales manager
  • Customer service
  • Trying to charge inappropriate fees
  • Time wasted on phone lies

Westgate Resorts and Festiva Most Positive Reviews

Top rated reviews
5

My husband and I went a month ago to Orlando wanted to see what knid of deal we could get.Honestly the first young man w...

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5

Thanks to Festiva, i was able to take several wonderful vacations and build some lasting memories with my brother prior...

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5

I called to request a cruise booking, this was not a bad issue as I was pre booked for the cruise we had chosen.

I call...

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5

I lost my original payment statement and for 3 weeks I have asked for a copy to make my payment and I have not received...

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Westgate Resorts and Festiva Most Critical Reviews

Lowest rated reviews
1

When I called to reserve they told me to either change my dates or that there was nothing they could do to give me the...

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1

My husband and I sat through a timeshare presentation in Myrtle Beach, SC and during the sales process we were told we w...

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1

We were in Branson,Mo. and wanted tickets to some shows. We were told that it would
be $156.00 for two shows. Then the...

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1

Got that annual call to "review your plan" and sorry to say.. we showed up and got TAKEN... If anyone mentions Adventur...

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Westgate Resorts and Festiva Latest Reviews

Recent published reviews
No votes

The hotel service was terrible. The manager Abel didnt seem to care and the security manager were rude along with the...

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1.2

Dont ever buy from Festiva resorts. The truth isnt in this bunch of corrupt of people.

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2

Reservations made through Hotels.com.
Friday, July 3, 2020 - Sunday, July 5, 2020
@ Westgate Vacation Villas and Town Cent...

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1

I very much regret ever doing business with Festiva.
Anyone considering purchasing a timeshare with Festiva should be war...

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Westgate Resorts and Festiva Products and Services

Most reviewed product and services
  • Westgate Resorts Vacation Ownership (165 reviews)
  • Westgate Resorts Room (42 reviews)
  • Westgate Resorts Customer Care (31 reviews)
  • Festiva Vacation Ownership (83 reviews)
  • Festiva Customer Care (14 reviews)
  • Festiva Vacation Package (13 reviews)