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Festiva

Hotels and Resorts
  • 3 ISSUES RESOLVED
  • 349 TOTAL REVIEWS
  • $860K CLAIMED LOSSES
  • $6.8K AVERAGE LOSS
1.8
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
Location
  • Location 5
  • Parking 4
  • Customer service 3
  • Employees 2
  • Savings 2

Customers don't like

  • Lies6
  • Customer service6
  • Poor customer service5
  • Time wasted on phone lies5
  • Website usability3
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Travelsmart Vip Club

Hotels and Resorts
Has verified representatives
  • 1 ISSUES RESOLVED
  • 103 COMPANY RESPONSES
  • 108 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $9K AVERAGE LOSS
3.5
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
Location
  • Love all the resorts 3
  • Food 2
  • Entire royalton hotel 1
  • Resorts are beautiful 1
  • I can cancel any time 1

Customers don't like

  • Didnt tell you the truth6
  • Liars5
  • Sucks5
  • Taking advantage of nice people5
  • Bad customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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