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Festiva

Hotels and Resorts
Has verified representatives
  • 3 ISSUES RESOLVED
  • 84 COMPANY RESPONSES
  • 388 TOTAL REVIEWS
  • $980K CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
2.2
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
Billing Practices
  • Location 5
  • Parking 4
  • Customer service 3
  • Savings 2
  • Front desk attendants 2

Customers don't like

  • Customer service12
  • Time wasted on phone lies4
  • Trying to charge inappropriate fees3
  • Eventual scam3
  • Deceitfulness the company uses3
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Travelsmart Vip Club

Hotels and Resorts
Has verified representatives
  • 3 ISSUES RESOLVED
  • 171 COMPANY RESPONSES
  • 157 TOTAL REVIEWS
  • $430K CLAIMED LOSSES
  • $9.3K AVERAGE LOSS
3.4
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
Billing Practices
  • Love all the resorts 4
  • Food 4
  • Resorts are beautiful 3
  • Variety of restaurants 1
  • Loved the resort and location 1

Customers don't like

  • Bad customer service7
  • Not as promised4
  • Way they dont care about the customer3
  • Travel smart vip3
  • Taking advantage of nice people3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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