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Festiva

Hotels and Resorts
  • 3 ISSUES RESOLVED
  • 365 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $7K AVERAGE LOSS
1.9
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
  • Location 5
  • Parking 4
  • Customer service 3
  • Employees 2
  • Savings 2

Customers don't like

  • Customer service4
  • Time wasted on phone lies3
  • Deceitfulness the company uses2
  • Trying to charge inappropriate fees2
  • Eventual scam2
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Reservation Counter

Travel Agencies
  • 4 ISSUES RESOLVED
  • 213 TOTAL REVIEWS
  • $28.6K CLAIMED LOSSES
  • $304 AVERAGE LOSS
1.2
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
  • Location 1
  • That it looked like the marriott website 1

Customers don't like

  • Fraudulent website6
  • Customer service5
  • Dishonesty5
  • Failure to identify themselves4
  • Fraud4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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