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Festiva

Hotels and Resorts
Has verified representatives
  • 3 ISSUES RESOLVED
  • 371 TOTAL REVIEWS
  • $950K CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
1.9
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
  • Location 5
  • Parking 4
  • Customer service 3
  • Savings 2
  • Front desk attendants 2

Customers don't like

  • Customer service4
  • Time wasted on phone lies3
  • Trying to charge inappropriate fees2
  • How they manage money2
  • Eventual scam2
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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1083 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $429 AVERAGE LOSS
1.3
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
  • Price 3
  • Chat feature 3
  • Ease of booking 2
  • Complete dishonest business model 2
  • Website 1

Customers don't like

  • Did not receive refund18
  • Horrible customer service9
  • Given the runaround8
  • Poor phone service6
  • Agents unwilling to help5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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